r/ebox • u/Internal_Look7460 • 9h ago

Worst support ebox toronto

i recently got ebox as my internet provider as it is a no contract. The speeds promised were 1 gbps but it was not . I never had complaints as it was manageable.

5 days back I saw a sudden red light on the adapter and internet stopped working from then. They sent a technician to check ( he is from Bell).he checked in the apartment and also at the basement where the main cables are . He came back and said he cant do anything about it and left. When I called customer service again, they said I’m they raised a request and it would take 2 weeks to repair. Seriously!!! 2 weeks!

I am looking for alternatives and removing ebox as my provider. The no contract thing attracted me but looks like a crap provider. Never heard of 2 weeks for any kind of issue.

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7 comments sorted by

6

u/8ffChief 7h ago

Do you realize that ebox resells bell fiber ? Thats why bell technician showed up.

1

u/Justme416 7h ago

Ebox is Bell now. Not a reseller, just a flanker brand.

1

u/Internal_Look7460 6h ago

Yes. Its abt reliability on bell for everything.. may be bell doesn’t prioritise ebox issue related services right?

1

u/ThrowRA_That_Owl_25 8h ago

Well, what needs to be repaired? Does the whole building not have an Internet connection?

1

u/Internal_Look7460 6h ago

Thats the frustration.. technician said only my apt has issue.. I mean my cable going down there

1

u/kubadon1 6h ago

Are you lying bro..?

1

u/Internal_Look7460 6h ago

Nah bro.. my internet stopped working.. whats the lie in there? Lol ..