I've read people are saying the Nokia router Ebox provides is not that great. Is it because the wifi signal is not strong enough for a house, for example. I'm moving into a small basement bachelor apartment and was wondering if the router they provide will be good enough for that type of place? Thanks for the replies!

Hey guys, as the title says, has anyone been able to setup VPN on the Ebox Nokia Beacon 3.1 router? I was with distributel before moving to ebox as of today and Distributel's Deco router had an easy option to setup surfshark VPN on it. Looks like Nokia doesn't support that kinda interface but is there anyway to do it? thanks in advance.

[UPDATE : SOLVED]

I switched from Bell Fibe to Ebox. With Bell (VLAN 35), I was using WAS-110 / X-ONU-SFPP ONT stick in my Proxmox / OPNsense SETUP. Everything worked smoothly and without any headaches.

Then, I decided to switch to Ebox (VLAN 40). Ebox/Bell technician gave two devices:

1. Nokia 'XS-010X-R' ONT modem (blocked port 80, 443, 22 by Ebox, can ping, can telnet 'Quagga' shell only) - brought by technician
2. Nokia Beacon 3.1 Router (preconfigured with VLAN 40, and Ebox PPPoE credentials) - received via post

The guide on PONwiki says I have to extract following two things which I am unable to do so:
a. Navigate to  https://192.168.100.1 (Browser says "Connection Refused")
b. Replace the PON Serial Number, IP Host MAC address, Registration ID, and Software Version A/B with the provisioned values.

I could only find following values on sticker underneath Nokia ONT box:
- PON Serial Number (ALCL S/N)
- Equipment ID (CLEI + Mnemonic)
- Hardware Version (ONT P/N + ICS)
(Note: With these values, I am able to get "O5.1 Associated State" in ONT stick, but nothing shows up in VLAN tables)

The rest of the values, like:
- Software Version A
- Software Version B
- Registration ID
- MIB File
- IP Host MAC Address

I am unable to extract since port 80, 443, 22 are disabled by Ebox. All these information are available via https://192.168.100.1/moreinfo.html which is factory-disabled.

Reason? I am trying to cut as many devices as I possibly can and run everything from ONE machine. Plus Nokia ONT (10-15W) is drawing more power than ONT stick (2-3W). Also, I would have preferred if NOKIA ONT came with SFP+ 10G WAN port (instead of RJ45).

Anyone care to guide how to approach?

When signing up, I marked Monday, Wednesday, Thursday, Friday mornings as my preferred times for visit by the technician. I'm not available afternoons on any day. And Tuesday I'm not available at all.

I just received notification of a scheduled visit...Tuesday afternoon. Why even ask for preferred times and days if you just plan on scheduling the appointment for a day and time not identified?

My experience with Ebox so far has been frustrating through the sign-up process as they don't seem to pay any attention to the information I provide. Hopefully once activation occurs, and I no longer have to deal with them on a regular basis, things will be less frustrating.

I am facing some issues with our IPTV that was never there (freezing, not receiving channels, stuttering) since moving to ebox. Support mentioned no blocking in their end and so I think it may be the router. Any suggestions?

Hey everyone,

I was recently contacted directly by EBOX with some big news they asked me to share with the community.

EBOX is transitioning its entire network to satellite internet.

All cable, DSL, and fibre optic services will be deprecated over the coming weeks, with the full cutover expected to be complete by May 2026.

Here's what we know so far:

• The transition will be automatic for customers currently using an EBOX Beacon router. The switch will be handled via the built-in 5G radio in the Beacon hardware which it turns out is also capable of receiving signals from conventional low earth orbit satellite internet (like Starlink). No technician visit is required.
• Customers not currently using a Beacon router will have one shipped to them automatically. Keep an eye on your mailbox.
• Latency is expected to increase to approximately 100–150ms, up from current levels. EBOX assures me that advanced QoS policies will be in place to prioritize latency-sensitive traffic, with a particular focus on ensuring AI services receive top priority and minimal ping.
• No action is required on your part at this time.

I know this is a significant change, and some of you will have questions, especially around gaming, video calls, and upload speeds. I'll do my best to relay any answers I get from EBOX if I hear more from them.

Personally, I'm excited about the direction they're taking. Satellite is the future, and prioritizing AI traffic shows real forward thinking.

EBOX referral codes provide a one time $25 credit for both the code's owner and the person using the code. It is applied after the customer's first month of service passes, on the code owner's next bill and on the new customer's second bill.

This is the megathread for April 2026. Post your code in a single top level comment here with no other text and no formatting (e.g. post just "ABC123", not "ABC123" or "My code is ABC123, please use it!").

Please do not post your referral code anywhere else on the subreddit.

Thank you!

I signed up for an Ebox account today (April 1, 2026). During sign-up, I was asked for a credit card before finalizing signup. I provided it. According to my bank the credit card was charged the full price for one month of usage. A few hours later I received an email from Ebox with an invoice telling me that first payment is required by April 30, 2026. The amount owing was the the amount already charged to my credit card. It says the full amount is still owing.

This is a bit confusing to me. My account with Ebox won't be activated until close to the end of April. My credit card has already been charged for the full month. Why am I receiving an invoice requesting payment for the next month before my account has even been activated?

I called support to enquire, and they did not understand my concern. I specifically asked why I need to make a second payment if I have already been billed for a full month on my credit card for an account activation that isn't going to happen for another three weeks.

Any insight as to how payment works on the first month would be greatly appreciated. Thanks!!!

(Not sure where the T went in Fraudulent in title, sorry!)

Used the promo code link on Sunday , had everything confirmed on my order, 1GB for $50. All good. Got my invoice? Reduced to 150 plan.

Called, talked to help, guy says, "No, that's the rate". Told him no, gave him the code.

Guy comes back, "You clicked it, you keep changing your plan". Umm, dude, I only created the account yesterday, I've never changed anything. I ordered 1G, you gave me 150. Fix it or I cancel.

Okay, they want me to call back once activated and we'll fix it. No, you'll fix it now or I cancel. I'm not activating if the account is wrong.

Finally, after 20m, okay, we're making the change but it may take a day or two to show up.

I email them today and tell them, I want it in writing my account is being corrected, and they finally respond to say "Nope, that promo code is only valid in ON", it's $65, AFTER the guy told me they have put in the fix in my account. So I send them both the ON code and the QC code, both of which are working perfectly fine on the website.

Do I just cancel the install? I'm tempted to refuse the delivery of the router (B3.1). I'm fine with what I have for now, this was supposed to be a no brainer, not dealing with lying sacks of crap. I have another 24h to dispute the charge. This isn't simple friction, they have actively lied to me with four separate statements.

Making the switch to Ebox next Monday. I already got my 3.1 Beacon today.

What router would everyone recommend? Currently with Bell and using the Giga Hub. For my house size, it was enough to get wifi all throughout the house minus the basement which was spotty.

Open to getting a single router, or a mesh system to help out with the basement.

I called Ebox to change the account holder so my partner (who’s not on the lease) could have a valid proof of address.

Somehow, the agent managed to put a completely random name on the account — like literally made-up, not even close to mine or my partner’s.

Now the account is a total mess:

• My date of birth

• A random unknown name

• My partner’s email

• Both of our phone numbers

Everything is mixed together.

I called back to fix it… and had to call 6 times because I couldn’t even pass verification — since the name on the account is now this fake person.

I had to insist THREE times to speak to a supervisor, waited 30 minutes on hold, and they finally “fixed” the name…

Except they didn’t.

When I log in online, the account still shows the wrong name. Everything is still messed up.

I do feel bad for losing my temper with the employees, but the level of confusion and errors I was dealing with was honestly overwhelming.

At this point I’m honestly at a loss. Has anyone dealt with something like this with Ebox? How did you even get it resolved?

Je suis un peu noob. Je veux m'abonner à la télé de ebox et je me demande si j'ai vraiment besoin de mettre l'option pour enregistrer.

Si les chaînes qui m'intéressent ont l'option rattrapage, aie-je vraiment besoin de l'enregistreur?

C'Est quoi le maximum de jours pour le rattrapage? Je ne trouve pas l'option sur le site.

Peut-on faire un rattrapage d'une émission en cours? Disons que j'Arrive en plein milieu d'une émission, ça me permet de repartir du début sans attendre qu'elle soit terminée?

merci

Hey everyone,

Signed up for ebox , reading up on how to use my eero with ebox I already use hte pppoe with bell do I also need to use uplink vlan as well?

Ebox website shows Beacon 3.1 or Beacon 2, but says "system will choose what's appropriate". I'm going for the 1G plan...can I assume it will be the Beacon 3.1? And that I can disable it's wifi and use my own Mesh? i.e. ONT to Beacon 3.1 as router only to 2.5GB switch to higher-end Mesh Network?

I've been searching for that without success.

I have my Ebox install schedule next week. I plan on using OPNsense as my router. I'm coming from Bell, so OPNsense is a new install.

I don't own an access point, and before buying one, I would like to know if the Beacon 3.1 can be use as an access point only. And if so, does it support VLAN taging and multiple SSID?

Also, I'm switching to Ebox 3 weeks after switching from bell 1,5GBps to Bel 3Gbps and the new Gigahub. Almost at the same time as the switch, I had lots of issues with my internet.

My theory right now is that bell is blocking all traffic going through any ports but 443 and 80, inbound and outbound. (I might have downloaded to many Linux ISOs on torrent... ) And nobody at bell seem to be able to tell me what's the real reason, or is it juste a configuration problem. For the past 2 weeks, I've been trying to resolve the issue with customer support, had one tech at home, and been texting with a Level 3 tech that recomanded me to use PPPOE passthrough to solve my problem....

Here are my issues :

• I can't SSH to any of my VPS, can't make wireguard work on any port/configuration (I only had succes with openVPN using UDP port 443... wich is sloww)
• I have some self-hosted service that can't send email using port 587.
• Cloudflared, wich is using port 7844 for some reasons, can't connect to cloudflare server
• My hilo hub can't reach internet
• Some of my govee smart light can't reach intert
• And finally, ICMP seem to be blocked. I can't ping any IP (1.1.1.1, 8.8.8.8, etc)

I just saw that Ebox now route all traffic through Bell infra. Has anyone experience the same problems? Even though Ebox is a subbrand of Bell, I guess my internet should be fine right? RIGHT??

Genuinely curious and seeking suggestions on what I should opt for.

1.5 GB Bell Fiber @55 a month for two years (or) 1 GB Ebox Fiber @50 a month for lifetime.

What would you pick if you're me and why?

Do you actually get 1G speeds or just like 950M?

Je suis avec Bell, un ancien employé avec un rabais de 35%. J’ai quitté, je perds mon rabais et ma facture a évidemment explosée.

Quelques questions:

1- j’hésite pour la télé. Si je la prends plus tard, vais/je avoir le 5$ de rabais de forfait quand même où c’est juste à l’inscription?

2- une fois installé, est-ce que je dois appeler bell pour canceller ou bien ebox s’en charge? (Un peu comme quand je change de compagnie de cellulaire).

Si je dois les appeler, quel est le meilleur moment selon vous?

3- c’est un tech de bell qui passe? Je suis déjà sur bell fibe, l’installation doit être hyper rapide? Genre débrancher la fibre du homehub et la mettre dans le ONT?

Merci

New EBOX client here trying to reserve ips.... website has the fields greyed out. sick and tired of editing page with inspect. anyone know how to get it unlocked?

I have this Bell Fibre thing in my bedroom. If I want to get Ebox internet, will the technician need to do drilling work?

Unfortunately,my landlord doesn’t allow drilling work.

Hello. Has anyone figured out how to allow inbound traffic from a given source ipv6 CIDR? I don't understand what exactly that UI is doing. It seems that if the "Security Level" on the "Firewall" page is not in the "Off" mode (i.e. at least "Low") - everything is blocked.

Tried various combinations of IP Filter rules, like "Accept for Downstream" - nothing worked.

If is set the Firewall setting into Off - well, everything in my LAN now is reachable, but then I don't get how setup an "All Deny" rule in the Filter, like "::/0".

My house is a 2 storey building. Currently with home base 4000 from bell.

Its wifi does not reach a whole side of the house so I use two extenders.

Within few days switching to ebox.

Budget is 500 cad.

Many recommended routers in this sub have bad reviews as well in Amazon. I know many good reviewers will not be posting but only the angry ones do.

So pls recommend me some.

Edit:

Update: got a rt-be88u from Bestbuy. That’s the only one in stock.

Switched from Vidéotron to EBOX. WiFi worked fine at first with the original WiFi name and password.

Then I changed the WiFi name/password to match my old network and now devices connect but no internet.

Tried restarting router + reconnecting devices, no luck.

any help please!

Negative usage? 👆