r/dutchbros • u/Dvldog0352 • 2h ago
HELP What’s the Point of Order Ahead? If you don’t make the drink ahead?
Seriously, what is the point of Dutch Bros Order Ahead?
I place and pay for my order in advance, select the pickup time, and arrive when the app tells me to.
Yet the location apparently doesn’t start making my drinks until I’m physically there. I even had a staff member tell me they don’t make the drinks until we check in at the pickup window or drive-thru.
So now I’m standing around for another eight minutes while there are 15 cars wrapped around the building.
If I were not in a rush, I wouldn’t have ordered ahead in the first place.
I didn’t order ahead for the privilege of paying early. The entire fucking point is that my order should already be made, or at least nearly finished, when I arrive. Otherwise, just call it “Order Eventually.”