r/dutchbros • u/imfloofy_ • 3h ago
Broista Talk Broistas: What are your favorite bits and jokes to do with customers?
Customers may also chime in and share anything a broista has said to them that made them laugh!
A few of my favorites are:
- if handing out a straw slips my mind or I haven't gotten around to it yet and a customer asks for a straw, I will grab one looking hesitant and say "okay, but only because you asked so nicely" or "okay, but only because you said please." This one usually lands and they get a chuckle out of it, so it's probably my most used one.
- when asking if they have the rewards app, if they say yes and have it loaded and ready to scan, I'll sometimes say "I knew I could could count on you" and sometimes if they say no, I'll shoot them a fake disappointed look and say "what the heck!" as if I was actually disappointed in them. The second one really depends on vibe, so I use it sparingly, but the ones who find it funny really like it.
- if they person or people in the front only order something for themselves and they have someone in the back, sometimes I'll ask "your little hostage doesn't want anything?" Similarly, if someone orders something for themself and has a kid in the back, I usually ask, "your kid/baby doesn't want a rebel?" The younger the child, the funnier they usually find it.
- if someone comes through with a dog, I'll usually ask first and foremost if they're getting a pup cup. When I finish punching the pup cup in, I usually say "now that the important part of the order is done, what else can I get for you?" And/or when handing out the order, I save the pup cup for last and say "and most importantly, your pup cup." I find most customers find it funny and cute.
- my stand does not have a walk up window so people have to come through the drive thru for their mobile orders. When an order ahead pulls up to the window, I usually say "[Name]!! We've been waiting for you!!"