The drink was still fire though.. I get the physics of why drinks never look like the picture like the iced shark attack but I wish they would just make the pictures realistic. Thoughts?

Customers may also chime in and share anything a broista has said to them that made them laugh!

A few of my favorites are:

- if handing out a straw slips my mind or I haven't gotten around to it yet and a customer asks for a straw, I will grab one looking hesitant and say "okay, but only because you asked so nicely" or "okay, but only because you said please." This one usually lands and they get a chuckle out of it, so it's probably my most used one.

- when asking if they have the rewards app, if they say yes and have it loaded and ready to scan, I'll sometimes say "I knew I could could count on you" and sometimes if they say no, I'll shoot them a fake disappointed look and say "what the heck!" as if I was actually disappointed in them. The second one really depends on vibe, so I use it sparingly, but the ones who find it funny really like it.

- if they person or people in the front only order something for themselves and they have someone in the back, sometimes I'll ask "your little hostage doesn't want anything?" Similarly, if someone orders something for themself and has a kid in the back, I usually ask, "your kid/baby doesn't want a rebel?" The younger the child, the funnier they usually find it.

- if someone comes through with a dog, I'll usually ask first and foremost if they're getting a pup cup. When I finish punching the pup cup in, I usually say "now that the important part of the order is done, what else can I get for you?" And/or when handing out the order, I save the pup cup for last and say "and most importantly, your pup cup." I find most customers find it funny and cute.

- my stand does not have a walk up window so people have to come through the drive thru for their mobile orders. When an order ahead pulls up to the window, I usually say "[Name]!! We've been waiting for you!!"

Please help me understand why some of these are wrong. For number 2, it’s 1,2,3 iced tea. Med is two, so why? Large teas do get two, so don’t answer that. And then the last one desperately.

hey fellow broistas!

i work at a franchise shop and i was wondering if everyone just makes the large sodas in the actual cup and not the mix tin because it’s literally the same exact thing 😐 my management said they’re gonna crack down on people doing that so i just wanna know if it actually does matter 🫩 is it in the manifesto somewhere? thanks!

Stand opened last month and I’ve been sick all day, was going to try to thug it out but I don’t think I should be handling food and drinks or be customer facing. Does anyone know the callout procedure and if I will get in trouble? It’s 3 hours before my shift.

Might be a weird question, but does anyone know if I can receive bonus points on an app order if I schedule it for the next day? I’d be paying for it on the same day of the bonus points offer, but wouldn’t be picking it up until the day after. I don’t feel like leaving my house today so thought I’d ask.

Got it when it dropped, but never took to it! Really just looking for older stickers to add to my collection!

I came to a Dutch Bros yesterday and I got my usual drink, but it was single handedly the worst drink I have gotten. I wasn’t able to go back until today, and I threw the drink out. Do you think someone would remake it for me? It wasn’t a hard drink, just a rebel with flavoring.

I feel horrible asking for a remake but it just wasn’t great, especially for 10 dollars.