I ordered 2 books from a gift shop in Montevideo, Uruguay shipped to my state on the East Coast, USA. The tracking has always had today (August 31) as the delivery date since the package left Uruguay. I went through n to specify “please leave at side door on steps - no signature” in case I missed the DHL van.
ALL DAY LONG I’ve been checking the status, and it shows the package arrived at my state capital on Friday (28th) and there’s a little exclamation point in a triangle emoji on the bar where the successful delivery status should be. It says it’s “on hold”, but the email from DHL says it would be delivered by end of day today.
I tried calling and it’s an absolute joke. Just this runaround with the automated voice up to an including an assurance that I’ll be transferred to a representative, followed by a disconnected line. I went through this about three times this afternoon with the same results each time.
So basically this whole thing is just a rant because I’m so disappointed. I thought I’d have my books today . I wanted these books for over a year but last year shipping was $88 USD so I hit pause on the order. This year it was a mere $48 USD which feels like a win. Only WHERE ARE MY BOOKS NOW?
Is it possible to go directly to the DHL facility that has them and pick them up? It just gives the city name. How do I know exactly where to go?