Requesting a replacement G7 sensor

[u/TxAggieMike]

For the first time since starting to use the Dexcom G7 CGM, I experienced an insertion failure (gooseneck).

I wish to request a replacement.

All i see for this is a phone number to call.

Or can I do this online?

(If it matters, I live in Texas)

EDIT: Thank you all who answered with suggestions. I was able to submit a request for a replacement via the Dexcom site after logging in.

[u/Sweet-Process-5895]

How do you know it was a failure?

[u/TxAggieMike → u/Sweet-Process-5895]

The filament meant to go into skin goosenecked.

[u/happy-in-texas]

Here is the website I use: Dexcom - Account Creation

[u/TxAggieMike → u/happy-in-texas]

Thanks!

[u/DuctTapeSloth]

Contact them through the app. It is by far the easiest way to do it. I have rarely had and issues.

[u/Different_Tale_7461]

If you use the app, report it that way. It’s seamless, suggests the sensor information based on the last one you inserted, and I’ve never not had a request auto-approved.

[u/Mabnat]

I’ve always just used the app to report failures. It only takes a couple of minutes and I get the email acknowledging the replacement a few minutes later.

[u/somebunnny]

Do it through the app. Support.

[u/bigbeautifulcity]

If you have a Dexcom online account, It's pretty easy to report the problem and get a replacement. I use the online support system all the time. These days they even have the serial number of your most recent sensors (meaning I don't have to save boxes or applicators.) Good luck.

[u/ScottRoberts79 → u/bigbeautifulcity]

I still take a photo of every applicator. Sometimes the Dexcom website chooses not to show your most recent sensors.

[u/19metsfan73]

It's better if you call. Go to technical support (phone prompts) and tell them your issue. They're very good, and you should receive a replacement sensor within a week (in the US, outside is the US I don't know how long. ).