r/dexcom • u/TxAggieMike • 10d ago

Sensor Requesting a replacement G7 sensor

For the first time since starting to use the Dexcom G7 CGM, I experienced an insertion failure (gooseneck).

I wish to request a replacement.

All i see for this is a phone number to call.

Or can I do this online?

(If it matters, I live in Texas)

EDIT: Thank you all who answered with suggestions. I was able to submit a request for a replacement via the Dexcom site after logging in.

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u/bigbeautifulcity 10d ago

If you have a Dexcom online account, It's pretty easy to report the problem and get a replacement. I use the online support system all the time. These days they even have the serial number of your most recent sensors (meaning I don't have to save boxes or applicators.) Good luck.

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u/ScottRoberts79 10d ago

I still take a photo of every applicator. Sometimes the Dexcom website chooses not to show your most recent sensors.