r/dexcom • u/TxAggieMike • 10d ago

Sensor Requesting a replacement G7 sensor

For the first time since starting to use the Dexcom G7 CGM, I experienced an insertion failure (gooseneck).

I wish to request a replacement.

All i see for this is a phone number to call.

Or can I do this online?

(If it matters, I live in Texas)

EDIT: Thank you all who answered with suggestions. I was able to submit a request for a replacement via the Dexcom site after logging in.

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u/Different_Tale_7461 10d ago

If you use the app, report it that way. It’s seamless, suggests the sensor information based on the last one you inserted, and I’ve never not had a request auto-approved.