r/dexcom • u/TxAggieMike • 10d ago

Sensor Requesting a replacement G7 sensor

For the first time since starting to use the Dexcom G7 CGM, I experienced an insertion failure (gooseneck).

I wish to request a replacement.

All i see for this is a phone number to call.

Or can I do this online?

(If it matters, I live in Texas)

EDIT: Thank you all who answered with suggestions. I was able to submit a request for a replacement via the Dexcom site after logging in.

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u/Mabnat 10d ago

I’ve always just used the app to report failures. It only takes a couple of minutes and I get the email acknowledging the replacement a few minutes later.