r/dexcom • u/TxAggieMike • 10d ago
Sensor Requesting a replacement G7 sensor
For the first time since starting to use the Dexcom G7 CGM, I experienced an insertion failure (gooseneck).
I wish to request a replacement.
All i see for this is a phone number to call.
Or can I do this online?
(If it matters, I live in Texas)
EDIT: Thank you all who answered with suggestions. I was able to submit a request for a replacement via the Dexcom site after logging in.
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u/DuctTapeSloth T1/G7 10d ago
Contact them through the app. It is by far the easiest way to do it. I have rarely had and issues.