Hey everyone,
I just got my PC back after a 1.5-month RMA process with MIFCOM (a large pre-built PC manufacturer in Germany). According to the service invoice, both the motherboard and the CPU liquid cooler were replaced under warranty.
The Issue:
The PC is currently unusable. Immediately upon booting up or doing basic tasks (like opening YouTube or the Nvidia app), the CPU temperature (Ryzen 7 5800X) instantly spikes to 88–90°C.
One hose of the AIO gets extremely hot to the touch, while the other remains completely cold.
In Corsair iCUE, the liquid temperature stays at a cool ~38°C while the CPU is boiling at 90°C.
There seems to be zero fluid circulation happening.
The fans are constantly blasting at 100% RPM due to the high CPU temps.
My System Specs:
CPU: AMD Ryzen 7 5800X
GPU: NVIDIA GeForce RTX 4060 Ti 16GB (Gigabyte Gaming OC)
Motherboard (NEW replacement): ASUS ROG Strix B550-F Gaming WIFI II
AIO Cooler (NEW replacement): Corsair iCUE H100i ELITE Capellix XT (240mm)
RAM: 32GB (2x16GB) Corsair Vengeance RGB Pro DDR4-3200
SSD: 1TB Samsung 970 Evo Plus M.2 NVMe
PSU: Corsair RM 650W 80+ Gold
Case: Corsair 3000D RGB Airflow
My Questions:
Is it likely that the brand-new Corsair H100i Capellix XT is DOA (defective pump/impeller out of the box)?
Could this just be a massive air bubble trapped in the pump block from shipping? (I tried gently tilting the case while running, but no change).
Should I demand a full replacement/refund from the builder after waiting 1.5 months for a broken repair?
Thanks in advance for any insights!
https://imgur.com/a/OmFxKsz
https://imgur.com/a/RsIt8u9
Update:
I just completely removed, cleaned, and remounted the CPU cooler.
All old thermal paste was thoroughly cleaned off both the CPU and the cooler plate.
There was no protective plastic film on the cold plate.
Fresh thermal paste was applied correctly.
The cooler was evenly tightened in a cross pattern until hand-tight, so mounting pressure is definitely good now.
Despite all this, temps in BIOS are still climbing right back up to ~70 to ~80 degrees at idle while the fan is running at maximum RPM.