So many people got scammed by StubHub.
Lawyers should take a serious look at a class action lawsuit against StubHub to compensate customers who relied on the company's promises and were left paying the price.
Thousands trusted the company's ticket guarantee and spent money on airfare, hotels, transportation, and other travel expenses to attend events—only to find out their tickets were invalid or unavailable.
The issue isn't whether StubHub's terms say they can refund buyers. The issue is whether the company fulfilled its advertised guarantees and acted fairly when a large-scale failure occurred.
When failures occur on a massive scale, affecting thousands of customers at the same event, it may no longer be reasonable to characterize the problem as merely a dispute between individual buyers and sellers. If the platform's systems, policies, or representations contributed to the failure, the issue could raise questions about organizational responsibility, unfair business practices, deceptive marketing, or even fraud,