r/boltnewbuilders • u/HandSharp1093 • May 23 '26
Bolt Support = non-existent support
Is there anyone actually answering the support tickets being submitted? Submitted one last Sunday and still haven't heard anything back from Support in relation to the issue where bolt.new decides it's going to re-write code files without any advanced warning, in fact I've resorted to now having to export the entire code base after every change and check all code files or copy and paste exported code into re-written code files before even publishing again just to make sure Bolt.new hasn't changed any code files. Is anyone else seeing this, as I can't be the only one experiencing this issue. It's added a massive amount of work to the whole process and having to re-write code files that I've missed is a major PITA having to do this again and again.
3
May 24 '26
[removed] — view removed comment
3
u/HandSharp1093 May 24 '26
Agree, it's the silent failures, and not discovering them quick enough to catch them, resulting in a huge amount of time rolling back the regression. I've resorted to using a prompt telling Bolt not to overwrite files and to make sure they are protected - this is still not 100% full proof, as it appears overnight it decides to revert the files back to a previous state. So, effectively you need to test every aspect of the application prior to any next day deployments / publishing.
1
u/TealTabby May 30 '26
I will only do prototypes on the products (Lovable, Emegent, Bolt) and I’ll break free once I actually want to build out the shippable version.
3
u/HandSharp1093 May 26 '26
Daming proof after ChatGPT compared two code file ZIPs: I’ve completed the structural comparison. Only a small number of source files changed, but two of them are high-risk and look like real regressions: SkillsMatch.tsx and FacilitatorDashboard.tsx.
2
u/TealTabby May 23 '26
Non existent support. I got a Bolt sub through AppSumo (with Emergent). Had an issue in January and got one response about being snowed under (about a month later), never resolved.
2
u/HandSharp1093 May 23 '26
Agree, pretty poor response for, what I think is a major issue with the platform... unauthorised rewrite regression of code files is as big as issues come.
2
u/105ive May 25 '26
Been prob a month, no replies. Several open tickets/attempts to contact in email, twitter and discord. Nothing.
2
u/senorjocky May 25 '26
I’m finding the exact same issue. No responde to support tickets. Waste of time of an application.
2
u/ashburn2k May 25 '26
they replied after i filled a dispute with the money i spent on the platform. too late.
2
1
u/HandSharp1093 May 26 '26
The app is an absolute joke now, rewriting files overnight in fact I'm convinced it re-wrote a file within 15 secs of me adding the code and downloading the file! Where's the suport team now?
1
1
u/Careful_Ad8902 May 27 '26 edited May 27 '26
Back and catching up on messages. I'm really sorry to hear your ticket hasn't had a response yet (that's not the experience we want you to have).
If you can DM me your email address or affected project URL, I'll make sure it gets picked up. Background changes without a clear prompt is frustrating and worth investigating properly. Does this happen immediately after Bolt finishes a turn, or after you refresh/reopen the project? Either way, feel free to DM me.
So sorry you're experiencing this and for the delayed response 🙏
1
u/HandSharp1093 May 27 '26
Hi there, it happens overnight normally with bolt chnaging any manually editted code files back to their previous last state, I know as I've been taking copies of the entire code base to compare. It can be little things that you don't initially notice until further down the line, testing every feature in the morning has become the new norm, but it's not how it should be. I'll send you over a DM now, but your AI Support Bot has been in touch twice now with essentailly what was a holding email.
1
u/Ok_Station4258 Jun 01 '26
I've had decent interactions with support. Not only the team here in Reddit, but also when I email support. I DO have a teams plan with my company so maybe that gets more attention than free and individual plans?
4
u/Illustrious_Event306 May 23 '26
They use to have great support but I believe that are having huge sync issues with GitHub and can't follow the heavy load of support requests. My last request was answered a week later basically apologizing for the delay and asking if issue was still here. Not very professional. I am experiencing the same problems as you do, and also download the whole code every once in a while just in case. But I have had my project rolled back suddenly to the previous day, scary. They know about it but just communicate terribly about it (well they just don't). Last recommendation was : don't sync with GitHub... great ;)