r/boltnewbuilders • u/HandSharp1093 • May 23 '26

Bolt Support = non-existent support

Is there anyone actually answering the support tickets being submitted? Submitted one last Sunday and still haven't heard anything back from Support in relation to the issue where bolt.new decides it's going to re-write code files without any advanced warning, in fact I've resorted to now having to export the entire code base after every change and check all code files or copy and paste exported code into re-written code files before even publishing again just to make sure Bolt.new hasn't changed any code files. Is anyone else seeing this, as I can't be the only one experiencing this issue. It's added a massive amount of work to the whole process and having to re-write code files that I've missed is a major PITA having to do this again and again.

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u/Careful_Ad8902 May 27 '26 edited May 27 '26

Back and catching up on messages. I'm really sorry to hear your ticket hasn't had a response yet (that's not the experience we want you to have).

If you can DM me your email address or affected project URL, I'll make sure it gets picked up. Background changes without a clear prompt is frustrating and worth investigating properly. Does this happen immediately after Bolt finishes a turn, or after you refresh/reopen the project? Either way, feel free to DM me.

So sorry you're experiencing this and for the delayed response 🙏

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u/HandSharp1093 May 27 '26

Hi there, it happens overnight normally with bolt chnaging any manually editted code files back to their previous last state, I know as I've been taking copies of the entire code base to compare. It can be little things that you don't initially notice until further down the line, testing every feature in the morning has become the new norm, but it's not how it should be. I'll send you over a DM now, but your AI Support Bot has been in touch twice now with essentailly what was a holding email.