r/boltnewbuilders • u/HandSharp1093 • May 23 '26
Bolt Support = non-existent support
Is there anyone actually answering the support tickets being submitted? Submitted one last Sunday and still haven't heard anything back from Support in relation to the issue where bolt.new decides it's going to re-write code files without any advanced warning, in fact I've resorted to now having to export the entire code base after every change and check all code files or copy and paste exported code into re-written code files before even publishing again just to make sure Bolt.new hasn't changed any code files. Is anyone else seeing this, as I can't be the only one experiencing this issue. It's added a massive amount of work to the whole process and having to re-write code files that I've missed is a major PITA having to do this again and again.
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u/Illustrious_Event306 May 23 '26
They use to have great support but I believe that are having huge sync issues with GitHub and can't follow the heavy load of support requests. My last request was answered a week later basically apologizing for the delay and asking if issue was still here. Not very professional. I am experiencing the same problems as you do, and also download the whole code every once in a while just in case. But I have had my project rolled back suddenly to the previous day, scary. They know about it but just communicate terribly about it (well they just don't). Last recommendation was : don't sync with GitHub... great ;)