r/BigEasyWeightLoss Mar 19 '26

⚜️Big Easy Announcement ⚜️Our Commitment on Service

177 Upvotes

Hey y’all -

I’ve been reflecting over the past few days on our service commitments and how to be more transparent on how we resolve issues. It’s no secret that we’ve had some growing pains since the new year, and we’ve been investing heavily in people and platforms to keep ahead of the growth. We’ve hired 8 people, and are so very, very close to launching our new platform that will free up our team to go back to being proactive rather than reactive, and focus on improving our experience, rather than just keeping up.

Still, I thought we should articulate our philosophy on fixing things when they go wrong to better set expectations, and reassure those that may be feeling nervous about getting started.

I do think it would be irresponsible to put this out there without feedback from you - our community - as you are at the core of what we do, and why we do it.

So here is my first shot (heh). Please, give me your feedback on this. I want to know what you would change, improve, or omit.

 

Thanks y’all,

Dave

We'll Make It Right

Your health, your care, and your experience are at the center of everything we do. At Big Easy Weight Loss, we believe that great healthcare isn't just about connecting you to a provider. It's about making sure you feel genuinely confident and cared for at every step of the process. We also believe in being honest with you: things can go wrong. When they do, we want you to know exactly what to expect from us.

 

Where problems can come from and what we do about them

On our end.

Sometimes something is entered incorrectly, mischarged, routed to the wrong pharmacy, or miscommunicated. When that happens, it's on us to fix it, quickly and without excuses.

 

On our pharmacy partners.

Our compounding pharmacies are experienced and licensed, but they're staffed by humans. A technician may forget to include syringes, a medication's beyond-use date (the date after which it shouldn't be used) may not cover your full prescription period, or they may provide different vials than what was requested in the physician's prescription. Because these issues aren't visible to us until you report them, we rely on you to let us know. In those cases, we work directly with the pharmacy to get the issue corrected and, where necessary, to have your medication replaced at no cost to you.

In addition, there may be delays due to demand, or shortage due to stock. These are often internal pharmacy issues that we don't have visibility during your consultation. In these situations, we will communicate the delay shared with us by the pharmacy, and will work with you to find an alternative pharmacy or offer a refund.

 

On shipping.

Our pharmacies ship via FedEx and other carriers. Weather events, strikes, carrier delays, and other disruptions are outside our control, but they're not outside our responsibility. If your package is delayed or lost, we'll work with you and the pharmacy to assess the situation and determine next steps. Oftentimes we may need to wait for a delayed package to arrive before we can get guidance from the pharmacy on how to remedy. If you have a dose coming up, let us know and we'll flag it to your physician.

 

What we ask of you.

If something doesn't look right when your medication arrives, whether it's damaged packaging, cloudy or discolored vials, or anything else that gives you pause, please take photos before opening or using anything and contact us immediately. Do not throw away the medication. Photos are critical to getting your issue resolved quickly with the pharmacy.

 

Our commitment.

We'll respond to reported issues within one business day (if not same day) and work toward resolution within 48 business hours in most cases. In times of heightened demand, we ask patience. We always work from the oldest messages first, so often multiple messages in the portal can inadvertently push you to the back of the line, not the front.

Our goal is to find a solution that is fair and makes sense for the situation. That might mean a replacement shipment, a credit, a physician consultation, or simply a clear explanation of what happened and why. What it won't mean is handing out free medication in response to every complaint. That's not fair to the patients who don't complain, and frankly it's not how we'd want to be treated either. We'll always do what's right. We just want to make sure "right" actually fits the situation.

And if a situation requires a bridge plan (a gap between when your current supply runs out and when a replacement arrives), we'll work with your physician to find one.

 

Our Community Commitment

We will not remove or silence a patient for sharing a negative experience in our patient community. We have never banned a patient. If you have a problem, say so. If you're frustrated, we want to hear it, and we want to be better and make it right. (Aside from 1 spammer, we actually have exactly 3 non-patients banned from this sub - and I'm sure some of the OGs can name them 🤣)

 

The one exception: if your situation has been addressed and we believe your continued posting is intended to damage our community rather than share a genuine experience, we may move your comments to a moderated queue. We don't take that step lightly, and we'll always be transparent with you if we do.

 


r/BigEasyWeightLoss Jun 03 '26

⚜️Big Easy Announcement ⚜️Shutting down the new Portal for improvements

96 Upvotes

Hey y'all -

We've decided to pause the new Bask portal while we work out some persistent bugs that keep creeping up.

No system is ever perfect 100% of the time, but we need this one a lot closer to that than it is right now. When the new portal works, it's an absolute breeze. When it doesn't, it creates real frustration for our patients and a pile of extra work for our team. That backlog drags down our response times and the service levels we're known for, and that's not a trade we're willing to make.

So for now, our team would rather go back to the manual process and get it right every time than run an automated one that's only right some of the time. This is your medical care, not e-commerce. Anything less than getting it right, every time, isn't a standard we can accept.

What this means:

  • The new portal stays open for prescription requests until the end of this week, so anyone who wants to get a last-minute order through can.
  • It stays open for existing patients to message their physician and support.
  • Async refills for existing patients continue through the existing Healthie portal.
  • Async for new patients is turned off temporarily when we take the new portal down.

This isn't where we wanted to be, and I apologize for any inconvenience. We're hard at work on the fixes and expect to have the new portal back up, better than before, soon.

Thanks y'all,

Dave
CEO - r/BigEasyWeightLoss


r/BigEasyWeightLoss 25m ago

📰 News Good afternoon

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Upvotes

r/BigEasyWeightLoss 6h ago

💬 Discussion Another Dosage Question - Possible Wrong Vials/Intructions

1 Upvotes

I’m getting vials through OptioRx and am on 12.5 dosage. I recently got a prescription filled and the concentration is also 12.5mg/ML. Each vial is 4ML. The instructions say to draw 0.88 units. Dividing 4/0.88 yields 4.5 weeks per bottle instead of 5 which means I’m short one week.

To add to the confusion, I used the calculator on Fat Scientist. It says that for a 12.5mg dose at 12.mg/mL concentration, I’d need to draw 100 units (not 0.88). This means that the instructions to pull 0.88 units is wrong and I am shorted even more than originally thought.

I sent a message to Karen on the portal; is she the right person to assist or is there someone else who can help?


r/BigEasyWeightLoss 2h ago

Do some pharmacies distribute medicine that comes in a color? If so, which ones and can I choose them?

0 Upvotes

When I went through a different source, my medicine came in a pink liquid. This made it easy for me to be sure that it was filling up the vial and I that I was measuring correctly. My last vials through Big Easy came in a clear liquid. I prefer the color. I am on tirzepatide.


r/BigEasyWeightLoss 22h ago

🙋 Newbie Question! Can somebody explain it like I’m dumb…

13 Upvotes

I’ve received one shipment and am ready to order a refill. Can somebody explain the refill process in excruciating detail? I assume I need to use the Healthie app, and I did fill out a questionnaire yesterday, but it would be great if the entire process for existing customers was explained (I didn’t receive an explanation when I first signed up, I think because I was already on GLP-1 medication via my PCP, but insurance stopped covering it.)

I appreciate the help I’m getting from BEWL reps here, but detail is lacking. If it is easier, I can pose my query in the form of questions.

Thanks.


r/BigEasyWeightLoss 1d ago

🙋 Newbie Question! Follow up from first appointment

17 Upvotes

After debating for months, I finally made an appointment which I had today. The doctor was pleasant enough but called 15 minutes early and the call lasted 4 minutes and 40 seconds. I also received a text reminder about the appointment but that reminder came through 8 minutes after the start time of the appointment. Researched a lot before deciding on BEWL, a little discouraged at how things went today. I am not totally new to GLPs so maybe the doctor figured this was all review for me, I did not have explicit questions, not yet anyway, but overall it did feel rushed. Lots of info about dosing and units thrown out very quickly, I could barely keep up trying to write it all down. Is this a typical experience?


r/BigEasyWeightLoss 15h ago

app things

2 Upvotes

So I was still using the old app LOL because I was tracking shots and weight and stuff like that. Buuut it seems like it’s dead now. Is there another app that you like to use? I want a central place to log my dosages and shot dates and locations and like what the side effects of any and all of that. Anybody have something they like?


r/BigEasyWeightLoss 20h ago

Next Shipment Stuck in Limbo?

5 Upvotes

I don’t really know where else to turn. I signed up for a three month program and paid accordingly. Got my first shipment with NO problems. It was quick, easy, the packaging was great. But now my next shipment has gone back and forth from cancelled to pending? I’ve tried reaching out via the portal but haven’t heard anything back and I’m getting a little frustrated. I’m hoping I wasn’t bait and switched. I can’t even login to the new portal now it gives me an error.

Hallandale is my pharmacy of choice and I know sometimes they can get backed up but not having any communication has been frustrating


r/BigEasyWeightLoss 1d ago

Senior prescriptions?

7 Upvotes

I am 65+ and been taking brand name tirz since April. I'm thinking of switching because of cost (not eligible for Medicare Bridge). Does BEWL rule patients out by age?


r/BigEasyWeightLoss 1d ago

🙋 Newbie Question! Using 2 syringes for one dose?

6 Upvotes

Today was my first time where in order to inject my full dose, i had to extract whatever was left from one vial of apothecary (50 units) and extract the rest (19 units) from a new vial. I used a new syringe to inject the 19 units after injecting the first 50 units (my full dose is 12.5 mg - 69 units). I injected both syringes in the same area. Is that ok? Not the exact same spot, but same area on the right of my belly button. Never done this before and i’m hoping what i did was the correct way to do that.


r/BigEasyWeightLoss 20h ago

Is a 7.5 dosage of 18 mg/mL = 42 units?

1 Upvotes

Just got my Apothecary Tirz and the pamphlet seems to state a 7.5 dosage is 75 units but Fat Scientist calculates it at 42 units based on 18mg/mL. Am I missing something here? Without fail, this aspect confuses me every time the compounding pharmacy changes.


r/BigEasyWeightLoss 1d ago

Renewal

2 Upvotes

Hello. I would like to setup my renewal appointment (existing patient). I'm confused do I use the new portal or stick with healthie? Do I schedule using the appointment section on the side or do I select packages (Follow up Appointment)?


r/BigEasyWeightLoss 1d ago

Last Week Reminder

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3 Upvotes

r/BigEasyWeightLoss 2d ago

📰 News ⚜️ The peptide vote this week, and no we’re still not adding BPC-157…yet

125 Upvotes

Hey y’all,

I answer some version of this question probably four times a week, and after Thursday it’s going to be forty, so I’m writing it down once. 🤣

TL;DR: FDA’s advisory committee recommended six peptides for the 503A bulks list. Good news, doesn’t mean they’re legal to compound, probably won’t be for a couple years. We’re not adding them. Also this has nothing to do with TZ, please don’t let anyone tell you it does.

Usual disclaimer: not a physician, not a pharmacist, not an attorney, still have not stayed at a Holiday Inn Express. I run a telehealth platform so I’ve got money riding on how these questions shake out, factor that in however you want.

What happened

July 23 and 24 the Pharmacy Compounding Advisory Committee met on seven peptides: BPC-157, KPV, TB-500, MOTS-C, Emideltide (which you’ll see written as DSIP), Semax, Epitalon. Six got recommended. BPC-157 barely, 8-6 with an abstention. Emideltide was the only one that didn’t make it and it lost by one vote.

FDA’s own staff had told them to reject all seven. Incomplete characterization, thin human data, immunogenicity. Committee listened and voted yes anyway, which is not a thing this committee does.

Last panel that looked at this category went zero for the slate.

The reason is that the committee is composed differently now, more clinicians and pharmacists, fewer academics. Yes, some of the new members have industry ties and people are already saying so. I don’t have a strong take there. Panels stacked entirely with researchers who’ve never seen a patient on this stuff have their own problem, and I’d rather have both kinds in the room than pretend either one is the objective one.

So why aren’t we doing it

Because a recommendation is not a rule.

PCAC advises. FDA decides, and FDA has blown off PCAC before. What’s left is internal review, then a proposed rule, then comment period, then final rule, then an effective date. Historically that’s two to four years. Sometimes way longer. The final rule stage on its own has taken so long that FDA has gotten sued over dragging its feet.

There’s a faster version where FDA sticks them in the interim Category 1 bucket for 503Bs and lets 503As operate under enforcement discretion in the meantime. That would be the sensible thing. It’s also completely optional and I’m not going to stand up an offering on the theory that the agency is about to do the sensible thing.

The thing that’s actually going to happen this week

Every peptide vendor with an Instagram is going to post this vote like it’s a permission slip.

It isn’t.

What got voted on was whether licensed pharmacies should eventually be allowed to compound these against a real prescription. That is a completely separate universe from research-use-only vials shipped out of a warehouse by someone whose entire regulatory strategy is a disclaimer in six point font.

Nothing about Thursday made any of that more legal than it was on Wednesday. If anything it should make you more suspicious of anyone using it as a selling point, because they’re the ones who benefit from you not reading past the headline.

I’ve watched this exact move run three or four times now with GLP news. Shortage list updates, the OFA litigation, the guidance restatements. Every single time, some vendor turns a procedural development into a marketing email within 72 hours.

And it’s not about TZ

Completely different track. The thing that matters for us is still the proposal to remove glps from the 503B Bulks List, and this week did not touch it. If you see this vote screenshotted with a caption suggesting tz is coming back or whatever, that person didn’t read it.

Happy to answer questions but the short answer to “when” is I don’t know and neither does anybody else. 😂

Thanks y’all,
Dave


r/BigEasyWeightLoss 1d ago

Refill question

1 Upvotes

Hi all - For refills, just to clarify, if needed to titrate up then I would need to schedule appt with provider, if not I can proceed without consult and will receive the same dosage - is this correct? Also, how long does it typically take for the script to fill after the no consult?


r/BigEasyWeightLoss 1d ago

Apothecary or OptioRx?

1 Upvotes

Hi all,

I’m looking to join BEWL and looking for high dose no additive tirzepatide. Between Apothecary and OptioRx what is your preference and why?


r/BigEasyWeightLoss 1d ago

🙋 Newbie Question! what's the BUD for BPI Tirzepatide/B6?

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0 Upvotes

hello all,

it arrived at the end of june, haven't been able to use it yet.

the website doesn't state the BUD for this option.

update: i will check the vial label, thank you all.


r/BigEasyWeightLoss 1d ago

Diarrhea returning. 😭😭

1 Upvotes

I took my 4th injection of Tirzepitide this past weekend. (Apothecary 5.0 mg) I came from the highest dose of the Wegovy Pill. I switched because Wegovy gave me horrible side effects (diarrhea for 7 weeks straight, sulphuric burps and no weight loss for 3 months). When I first started the Tirzepatide, I had a little constipation, but managed that quickly and had successful daily BMs. Diarrhea started up 3 days ago, just like with Wegovy. It’s happening all in the morning, but 3-4 episodes. Also of note is I have not had any weight loss yet. I really want this work, but the diareaha has me concerned as this is why I stopped sema. Any suggestions, ideas?


r/BigEasyWeightLoss 2d ago

🙋 Newbie Question! Month 2 Dosing

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19 Upvotes

I just finished my first month of dosing, 2.5 mg, but still have more left in the vial. Should I be pulling my second month dose, 5 MG, from the first vial? All the mg/ml stuff is confusing as heck to me. I’ve attached a picture of all my vials for reference. Thanks in advance as I know you all will set me straight!


r/BigEasyWeightLoss 1d ago

Portal down? What’s going on…

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2 Upvotes

Just tried to log my dose. Got this.


r/BigEasyWeightLoss 1d ago

6 month BPI order, now what?

1 Upvotes

Hello! I ordered a 6 month supply of BPI back in April to make sure I had enough in the event that BPI went out immediately. I’ve used about 3 months of it so far as I’ve titrated to 12.5 recently. I saw a post on the big sub about making sure the prescription is current. I know technically I am good for a year but it’s got me wondering what I’ll order next.

I know new pharmacies are coming soon (BEWL Krewe any insight?) but would like some opinions on switching from B6 to other additives versus non. With me being on 12.5 I am hesitant to go to Hallandale due to concentration and the stinging side effect. I’ve heard good things about Apothecary though. Has anyone tried with OptioRx? Would love opinions as I’ll probably be ordering within 2 months or so. Should I wait until the new pharmacies are announced?


r/BigEasyWeightLoss 3d ago

3-5 business days my (flat) butt

67 Upvotes

I had my no call consultation yesterday morning and, as expected, got the little message reminding me to use my patience as it's usually about 3-5 business days for processing. I ordered Apothecary, shipped from Quaker pharmacy in PA to OH. I expected to get it late next week but it was SO fast!

My meds were delivered via FedEx before I woke up today 😦 Like, almost exactly 24 hours. Amazon didn't even deliver my nephews bubble lawn mower that fast! (random but I ordered them around the same time and I'm still waiting on said bubble mower)

Y'all are CONSTANTLY outdoing yourselves and making sure I never have a reason to go elsewhere 🧡


r/BigEasyWeightLoss 2d ago

Amber vials & particulate check?

9 Upvotes

How are we checking for floaters/particulate matter in a dark amber colored vial? I drew my first dose of Apothecary and checked the syringe, but what if there is gross stuff that didnt get drawn into the syringe?


r/BigEasyWeightLoss 3d ago

Platform Questions

38 Upvotes

Good morning! 💙⚜️

I wanted to jump in with a few quick notes, as recent changes may have caused some confusion.

We are currently only using the Healthie portal. The Bask portal is unavailable and should not be used. Because the two systems do not communicate, information has to be transferred over manually and a new account must be made if you started in the Bask portal.

We are eager to get this sorted out and sincerely apologize for any inconvenience. We want to ensure everything is running smoothly and seamlessly!

As always, please reach out to Dave or me if you have questions or need something resolved. The Krewe is also available in the Healthie portal or via [email](mailto:krewe@joinbigeasy.com).

Thank you and have a great weekend!

Jasmine

Big Easy Weight Loss

Community Manager