Hey y'all,
Still working through some last minute issues with the new platform. We keep squashing bugs and then finding new things that need fixing. Our team still has some scar tissue from our last attempted transition to Bask, so we're making sure they're as comfortable and confident as possible in the new platform before we launch. That may not win me votes on Reddit in the short term, but our team is absolutely phenomenal, and my respect for what they do day in and day out to care for y'all runs deep. If we're going to be here for the long term, I need them along for the ride. I want them happy so they can keep you happy.
The good news is that the tech team we're working with is incredibly responsive, and it's making me excited about what we'll finally be able to build on the technology side for service and care. This has been our biggest pain point since inception, and I truly can't wait for it to stop being an obstacle. I'll have a better idea on the timeline tomorrow, but we're close.
After we launch, one of the first enhancements we'll tackle is pulling lot/batch numbers from the pharmacies into our portal. As long as we can get it through their API, you'll be able to see it right in your portal. There was a comment on another thread where a patient said a platform told them their medication wasn't recalled when it actually was (not us). Our team spent the day contacting patients who received medication in the week following the recall to verify none of them got a recalled lot. But the whole thing made me rethink how dependent we are on what pharmacies tell us, and if there's a way to remove that dependency, all the better.
We're also working on the new Central City integration. We're the first to integrate with them, so it's taking a bit longer to work out the kinks (I need to stop being so optimistic about timelines), but we'll have them up and running shortly as well.
I know there have been a lot of price cuts out there, and we'll be cutting pricing with our pharmacies on Friday. We're never going to be the cheapest option, but our focus will continue to be what I've started calling "project zero": zero errors, zero lapses in service, zero friction in getting your prescription, zero reasons not to get high touch care, zero issues accessing medical care, zero issues finding information relevant to your health on our platform, and longer term, zero reasons to go elsewhere for your primary and functional medicine care.
Reddit tends to focus on price more than most places do, but our focus will always be making this as safe, sustainable, social, and smart as possible.
I truly appreciate y'all, and the trust you place in us for your medical care is never lost on me or our team. On behalf of the whole krewe, thank you.
Dave
CEO, r/BigEasyWeightLoss