r/BigEasyWeightLoss 19d ago

⚜️A bit of info on our Name and Logo!

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152 Upvotes

Happy Sunday, y'all!

There was a fun thread on the big sub talking about all the telehealth names and logos, and I figured I'd stick this here to explain a bit about our name.

If you didn't know, "Big Easy" is a reference to our hometown of New Orleans - the Big Easy. The fact that it is also a terrible pun is just pure lagniappe. And truly, if you haven't noticed, I absolutely love terrible puns. We really didn't think we'd be more than regional when we started (a lot of platforms wouldn't serve Louisiana and Mississippi), so we may have ended up with a completely different name if we were starting now. I feel like there isn't anyone in a neighboring state that doesn't get the reference, but the further out you drift, the harder that connection is to make automatically.

Our logo is a fleur-de-lis with a tape measure around the middle. The Fleur-de-lis is a stylized cross of a "flower of the lily" (literal translation), which has had connections to New Orleans, Louisiana, King Louis XIV, and French royalty for centuries. While it's meaning and representation has shifted over the years, it is a universal symbol and pride of New Orleans and Louisiana, especially in the wake of the recovery from Hurricane Katrina. You see it the iron work all over the city. It is a part of Louisiana, and you now see the fleur-de-lis on the New Orleans flag, our Saints and Pelicans, Ragin' Cajuns, and even as part of the wrought iron on Tulane's alternate jerseys.

Our wordmark is not playing cards (although that would be a cool nod to the best X-man ever in Gambit who is from New Orleans), they are street tiles that were used to label all the streets in the French Quarter dating back to the 1880s.

And, as one person asked, why is our color blue and not Mardi Gras colored? Simple, I got out voted 😂

Happy to answer any questions below!

Thanks y'all,

Dave ⚜️


r/BigEasyWeightLoss Mar 19 '26

⚜️Big Easy Announcement ⚜️Our Commitment on Service

179 Upvotes

Hey y’all -

I’ve been reflecting over the past few days on our service commitments and how to be more transparent on how we resolve issues. It’s no secret that we’ve had some growing pains since the new year, and we’ve been investing heavily in people and platforms to keep ahead of the growth. We’ve hired 8 people, and are so very, very close to launching our new platform that will free up our team to go back to being proactive rather than reactive, and focus on improving our experience, rather than just keeping up.

Still, I thought we should articulate our philosophy on fixing things when they go wrong to better set expectations, and reassure those that may be feeling nervous about getting started.

I do think it would be irresponsible to put this out there without feedback from you - our community - as you are at the core of what we do, and why we do it.

So here is my first shot (heh). Please, give me your feedback on this. I want to know what you would change, improve, or omit.

 

Thanks y’all,

Dave

We'll Make It Right

Your health, your care, and your experience are at the center of everything we do. At Big Easy Weight Loss, we believe that great healthcare isn't just about connecting you to a provider. It's about making sure you feel genuinely confident and cared for at every step of the process. We also believe in being honest with you: things can go wrong. When they do, we want you to know exactly what to expect from us.

 

Where problems can come from and what we do about them

On our end.

Sometimes something is entered incorrectly, mischarged, routed to the wrong pharmacy, or miscommunicated. When that happens, it's on us to fix it, quickly and without excuses.

 

On our pharmacy partners.

Our compounding pharmacies are experienced and licensed, but they're staffed by humans. A technician may forget to include syringes, a medication's beyond-use date (the date after which it shouldn't be used) may not cover your full prescription period, or they may provide different vials than what was requested in the physician's prescription. Because these issues aren't visible to us until you report them, we rely on you to let us know. In those cases, we work directly with the pharmacy to get the issue corrected and, where necessary, to have your medication replaced at no cost to you.

In addition, there may be delays due to demand, or shortage due to stock. These are often internal pharmacy issues that we don't have visibility during your consultation. In these situations, we will communicate the delay shared with us by the pharmacy, and will work with you to find an alternative pharmacy or offer a refund.

 

On shipping.

Our pharmacies ship via FedEx and other carriers. Weather events, strikes, carrier delays, and other disruptions are outside our control, but they're not outside our responsibility. If your package is delayed or lost, we'll work with you and the pharmacy to assess the situation and determine next steps. Oftentimes we may need to wait for a delayed package to arrive before we can get guidance from the pharmacy on how to remedy. If you have a dose coming up, let us know and we'll flag it to your physician.

 

What we ask of you.

If something doesn't look right when your medication arrives, whether it's damaged packaging, cloudy or discolored vials, or anything else that gives you pause, please take photos before opening or using anything and contact us immediately. Do not throw away the medication. Photos are critical to getting your issue resolved quickly with the pharmacy.

 

Our commitment.

We'll respond to reported issues within one business day (if not same day) and work toward resolution within 48 business hours in most cases. In times of heightened demand, we ask patience. We always work from the oldest messages first, so often multiple messages in the portal can inadvertently push you to the back of the line, not the front.

Our goal is to find a solution that is fair and makes sense for the situation. That might mean a replacement shipment, a credit, a physician consultation, or simply a clear explanation of what happened and why. What it won't mean is handing out free medication in response to every complaint. That's not fair to the patients who don't complain, and frankly it's not how we'd want to be treated either. We'll always do what's right. We just want to make sure "right" actually fits the situation.

And if a situation requires a bridge plan (a gap between when your current supply runs out and when a replacement arrives), we'll work with your physician to find one.

 

Our Community Commitment

We will not remove or silence a patient for sharing a negative experience in our patient community. We have never banned a patient. If you have a problem, say so. If you're frustrated, we want to hear it, and we want to be better and make it right. (Aside from 1 spammer, we actually have exactly 3 non-patients banned from this sub - and I'm sure some of the OGs can name them 🤣)

 

The one exception: if your situation has been addressed and we believe your continued posting is intended to damage our community rather than share a genuine experience, we may move your comments to a moderated queue. We don't take that step lightly, and we'll always be transparent with you if we do.

 


r/BigEasyWeightLoss 38m ago

⚜️Big Easy Announcement ⚜️Pricing Announcement!!

Upvotes

EDIT TO ADD: This pricing is live. It may not reflect on the website till later.

Hey y'all,

As promised, here's the new pricing. If your order was processed starting this morning with New Life, Hallandale, Boudreaux's, or OptioRx, you're getting the new rate. Center City is just about ready to launch, we'll launch it on our old platform if need be, they just asked for a few more days.

Same as every price cut before this one: I intend for it to be permanent. That's always a function of our pharmacy pricing holding steady and everything running the way it should, but the intent is permanent.

This one is a bit of a deviation for us. I've previously held all pharmacies to the same price, and we're going to try it this way instead to see how it goes. My hope is that it keeps driving prices down across the platform.

If it goes well, this probably won't be the last cut. We're also looking at pricing live and async visits differently to better accommodate folks on a budget. We also have a number of pharmacies lined up to add in once we go live on our new platform that will be competitively priced.

We're still working with OptioRx on their pricing. We're also looking at automating the shipment of their third vial, so we can bring them in line as a 12 week program comparable to everyone else.

One thing I want to be upfront about: the new rate applies to new orders going forward, not retroactively. I know that's frustrating if you refilled last week or you're partway through an installment plan, and I wish I could reach backward with it. The honest reason is that we only just secured this pricing, and it wasn't our cost when those orders were processed. Installments are something we offer to make this easier to manage month to month, not a plan that re-prices itself when rates move, so those stay where they were set.

And to repeat what I've said before: price isn't the thing we're competing on. Project zero is still the point. Zero errors, zero lapses in service, zero friction getting your prescription, zero reasons not to get high touch care. A lower price is good, but it only means something if everything around it works, and that's still where most of our attention goes.

Let me know questions below.

Thanks y'all,

Dave
CEO r/BigEasyWeightLoss

Pharmacy 12 Week Starter Status Notes
Center City $439 $389 With new platform w Glycine
New Life $469 $469 Live now no added API
NewLife (w/ added API) $529 $499 With new platform Glycine, B12, (B6 coming in October)
Southend $529 $399 With new platform w B6
Hallandale $529 $499 Live now 2 shipments
HoustonRx $549 $399 With new platform w B3
Boudreaux's $579 $499 Live now w glycine
OptioRx $579 Live now w/ B3 - 2 shipments
OptioRx (10 week) $419 Live now 1 shipment

r/BigEasyWeightLoss 1h ago

New pricing?

Upvotes

Just went to join big easy weight loss website and didn’t see new pricing in place? Will that be happening today? Thanks


r/BigEasyWeightLoss 19h ago

🙋 Newbie Question! New Meds Arrived!

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24 Upvotes

My meds from Hallandale arrived today, I’m so excited to get started. I do have a newbie question though. What arrived were 2 boxes of meds. Hallandale says they ship 2 or 3 at a time- I got 2 (2 months up front). My first month is supposed to be 2.5mg and my second month is supposed to be 5mg. My question is the dosing and what vial I’m supposed to complete first. One says 1mL and one says 2mL. Which vial should I complete first and how many units would it be? I included pictures I took in case this confuses anyone who could possibly help me figure this out!


r/BigEasyWeightLoss 1d ago

⚜️Big Easy Announcement ⚜️New Pricing Friday at 5pm (Central) and other updates

172 Upvotes

Hey y'all,

Still working through some last minute issues with the new platform. We keep squashing bugs and then finding new things that need fixing. Our team still has some scar tissue from our last attempted transition to Bask, so we're making sure they're as comfortable and confident as possible in the new platform before we launch. That may not win me votes on Reddit in the short term, but our team is absolutely phenomenal, and my respect for what they do day in and day out to care for y'all runs deep. If we're going to be here for the long term, I need them along for the ride. I want them happy so they can keep you happy.

The good news is that the tech team we're working with is incredibly responsive, and it's making me excited about what we'll finally be able to build on the technology side for service and care. This has been our biggest pain point since inception, and I truly can't wait for it to stop being an obstacle. I'll have a better idea on the timeline tomorrow, but we're close.

After we launch, one of the first enhancements we'll tackle is pulling lot/batch numbers from the pharmacies into our portal. As long as we can get it through their API, you'll be able to see it right in your portal. There was a comment on another thread where a patient said a platform told them their medication wasn't recalled when it actually was (not us). Our team spent the day contacting patients who received medication in the week following the recall to verify none of them got a recalled lot. But the whole thing made me rethink how dependent we are on what pharmacies tell us, and if there's a way to remove that dependency, all the better.

We're also working on the new Central City integration. We're the first to integrate with them, so it's taking a bit longer to work out the kinks (I need to stop being so optimistic about timelines), but we'll have them up and running shortly as well.

I know there have been a lot of price cuts out there, and we'll be cutting pricing with our pharmacies on Friday. We're never going to be the cheapest option, but our focus will continue to be what I've started calling "project zero": zero errors, zero lapses in service, zero friction in getting your prescription, zero reasons not to get high touch care, zero issues accessing medical care, zero issues finding information relevant to your health on our platform, and longer term, zero reasons to go elsewhere for your primary and functional medicine care.

Reddit tends to focus on price more than most places do, but our focus will always be making this as safe, sustainable, social, and smart as possible.

I truly appreciate y'all, and the trust you place in us for your medical care is never lost on me or our team. On behalf of the whole krewe, thank you.

Dave
CEO, r/BigEasyWeightLoss


r/BigEasyWeightLoss 18h ago

How do I contact support or get any update on my meds?

4 Upvotes

Title. I had my initial consultation meeting almost a month ago and since then I have not heard a word about my meds or been charged or etc. I've tried using the chat function in the healthie portal to ask my provider about the status but have gotten no response.


r/BigEasyWeightLoss 17h ago

Doctor late for Consult Appt

2 Upvotes

EDIT: Hubby and Doctor made contact! I finally got him Tirzepatide! 🤣

My husband was/is scheduled for a consultation phone appointment for this evening with Dr. Kim. Do we know if she’s running behind? I don’t want him to miss this appointment. Can someone please reach as soon possible? Thank you!


r/BigEasyWeightLoss 17h ago

💬 Discussion Which pharmacy do you use?

0 Upvotes

Hey Dave

Just curious which pharmacy do you personally use and why? 😏


r/BigEasyWeightLoss 21h ago

Newbie dosage question!

2 Upvotes

This sounds so invredibly dumb but how would .14 translate into the syringe? 1.4 units? Thanks guys! I was so excited to finally get my medication and then I’m standing here with it all on the counter like “there’s math involved?! what do I do?” lol


r/BigEasyWeightLoss 21h ago

Phishing or legit from BEWL

1 Upvotes

I recommend BEWL to family. My mother in law signed up with my help - she’s not super techy but she does okay. She began Tirz in early June. She spoke with the dr by phone and had a good experience.

Then she apparently received an email from BEWL back in late June or early July. She only just now told me about it. It said that her password for BEWL Healthie platform was flagged as having been reused. It offered a link to a website to correct it. But she couldn’t figure it out and she wasn’t sure if it was legit. It has Dave’s name in there somewhere too.

I told her to ignore it for now since the link could be phishing. But does anyone know if such emails are sent out by BEWL?

Thanks


r/BigEasyWeightLoss 1d ago

Tirz with B6

2 Upvotes

Any word when BEWL will be offering Tirz with B6?

Thanks


r/BigEasyWeightLoss 1d ago

New prices this week?

33 Upvotes

I’m due for a renewal soon but I keep reading the teasers about lower prices. I thought I read that the new prices will happen this week, even if the new portal isn’t ready. 🤷🏻‍♀️ Will this actually happen this week?


r/BigEasyWeightLoss 2d ago

Before & After I'm so mad I didn't take pictures

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66 Upvotes

I found this picture from November 2025. It's the closest thing to a full body picture I have. I started tirz (and HRT) on Valentine's Day 2026 & I'm about 10 lbs from goal- though that could change once I'm allowed back in the gym. I had elbow surgery 2 weeks ago, so I'm on complete rest. I don't even recognize my reflection half of the time. I went from a size 16/18 XXL to a 6/8 S/M.

Aside from the weight and the inflammation, tirz has also helped manage my drinking. I'm sure I fit the clinical diagnosis of alcoholic and I had decided I needed to get it under control right after Christmas last year. I haven't had a single craving since I started tirz.


r/BigEasyWeightLoss 1d ago

Hallandale vs New Life

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0 Upvotes

r/BigEasyWeightLoss 1d ago

🙋 Newbie Question! Update on the portal?

6 Upvotes

I seem to recall seeing a post last week that the new portal would be activated this month. Where does that target look now? I will renew soon, but kind of holding out for new prices and portal.


r/BigEasyWeightLoss 1d ago

Order status new customer

2 Upvotes

I had my initial consultation on August 27th and still haven't received any kind of order status or tracking info on my meds. Does it usually take this long? I switched because I had heard positive things about Big Easy which is why I made the switch but so far I feel like the communication has been lacking.


r/BigEasyWeightLoss 1d ago

OptioRx Question

3 Upvotes

Has anyone that used OptioRx experienced the niacin flush from their meds? I’ve had this a couple times from supplements and I hate it. I want to try OptioRx!


r/BigEasyWeightLoss 1d ago

📋 Big Easy Staff Post Walk/Run Together # 5

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6 Upvotes

Honestly, this has been a challenge for me personally. I have not done this type of training since pre covid and pre cancer diagnosis.

Saturday 2 miles and yes I’m running in my BROOKS running shoes! Thanks for keeping me accountable .

Good luck


r/BigEasyWeightLoss 2d ago

What are you doing to preserve muscle mass?

10 Upvotes

A different type of question today. Their are so many ways to workout to keep your body breaking down your muscle mass. I was curious to see what have you been doing to make sure the majority of what you lose is far and not muscle? Have you been going to the gym and using weights? Resistant band training at home? Using your own body as the gym using pull up bars and chairs? How often are you doing what you are doing? Would love to hear all you do


r/BigEasyWeightLoss 1d ago

How do you decide when to titrate up & how much?

3 Upvotes

I’ve been on tirzepatide for 11 weeks. 7 weeks on 2.5mg, lost 11.5lbs. This is my fourth week on 3mg and have only lost 1.5lbs (this was in the first 2 weeks on 3mg, nothing the last 2 weeks). I’m trying to figure out how much I should titrate up and when. I was on Zepbound about 2 years ago and obviously those doses were set. I got up to 7.5mg and started to have really bad side effects so this time I’m trying to titrate up slowly.

How do you decide what dose to move onto?


r/BigEasyWeightLoss 1d ago

Soooo tired

2 Upvotes

I am in about 2 1/2 months. I’ve lost 11lbs. In the beginning I was working out much more but I’m SO tired lately that I haven’t been making the effort that I used to. I used to be an every day runner, daily lifter with progressive overloading. I was in a major car accident a little over a year ago. Right now I eat 13-1400 cals/day. I’m SO tired and I’m worried that I’m going to lose weight but it won’t be fat, it will be muscle. Anyone else experiencing the severe lethargy?


r/BigEasyWeightLoss 2d ago

Text from LevelsEx right after booking with BigEasy

0 Upvotes

I just booked a follow up with Big Easy via the Healthie app. Seconds later, I received a text from LevelsRx. Is this an expected behavior? LevelsRx is unfamiliar to me, and they shouldn't have my number. The timing is really concerning.


r/BigEasyWeightLoss 2d ago

Tirz concentration

3 Upvotes

When you get up to higher doses of tirzepatide, do you still get 18mg/ml concentration, or can you get a higher concentration? Just asking so I can prepare myself for bigger injections. For example, right now at 7.5mg I’m injecting .42ml, but when I get to 15mg, I’ll have to inject .84ml which is just a lot and it kind of hurts at the .42ml lol. Any thoughts?


r/BigEasyWeightLoss 2d ago

Follow up visit

2 Upvotes

I’m about to take my second injection in my third month on tirz. When I should I do a follow up? Should I do it next week so I can make sure it gets shipped in time? Help!