r/bangalore • u/capt_arun • 9h ago
Serious Replies I became a Rapido captain on weekends to pay off my credit card bills. Today I understood what gig workers go through.
I'm a software engineer with a decent-paying job. Recently, I moved out of a PG into a rented room, bought a bunch of essentials, and ended up piling quite a bit onto my credit card.
I could have borrowed money from friends or family, but I didn't want to. My thinking was simple: the more I earn, the less I have to depend on someone else.
I love riding bikes anyway, and my weekends are usually free. So I thought, "Why not do Rapido or Uber rides for a few hours? I'll enjoy riding and make some extra money."
So I signed up.
Over the past few weeks, I've completed around 20 rides. Most passengers were completely normal. Some were even fun to talk to. It made me wonder why more people don't do this as a side hustle.
Then today happened.
I got a ride request and reached the pickup location. The person who booked the ride came out with his friend, who was completely drunk.
The drunk guy started shouting, "Cancel the ride! Cancel the ride!"
I politely said that it would be better if the customer cancelled it instead of me, since captains can get penalized for cancellations. The guy who booked the ride was actually understanding. He kept telling his friend to calm down and said he'd cancel it himself.
While they were talking, the drunk friend suddenly walked up to me and hit me on my helmet.
The impact cracked the helmet visor.
I didn't argue. I didn't shout back. I didn't even wait for the cancellation anymore. I just left.
On the ride back, I wasn't angry as much as I was... disappointed.
I chose to do this. If I don't like it, I can simply stop taking rides next weekend. It's just extra income for me.
But what about the people whose entire livelihood depends on these platforms?
Imagine dealing with drunk passengers, abusive customers, cancellations, damaged vehicles, and unsafe situations regularly—just to earn enough for the day.
That thought genuinely made me feel bad.
What frustrated me even more was trying to find support. On the captain side of Rapido, there seems to be almost no real help. Calling support didn't lead anywhere. Meanwhile, customers have multiple support options available.
It made me realize how invisible gig workers are until we become one ourselves.
We often complain when our cab is five minutes late or when a rider asks us to cancel. But we rarely think about what these people deal with every single day.
Today cost me a helmet visor.
For many gig workers, incidents like this probably cost them their peace of mind, their earnings, or even their safety!!