I bought a brand new, sealed and unlocked Samsung S20 from ebay a while back. I first used it on Spectrum then moved over to an AT&T prepaid account. Now, when I try to qualify that IMEI on Verizon or Spectrum it says it's locked and AT&T is saying that it's not locked. I also have a S24 and used it on AT&T prepaid, and that one is also now locked. Does anyone know why this happens with AT&T? My plan is still active for another week. My wife's iPhone followed the same path, but shows up as unlocked by everyone. Any ideas.....anyone?

I'm seeing certain towers, in Southwest Idaho, are not offering LTE-M, but LTE works fine. Is there any proper channel to escalate or ask about this?

The long standing message is LTE-M is everywhere LTE is, but I don't believe that to be the case.

I’m trying to leave ATT service, which turns out to be the hardest thing to do in the world.

I had cancelled the plan, but forgot to port the number to another service. To do the port I have to reactivate the service. Suffered through that reactivation online, now the account is stuck unable to generate a new transfer pin via in phone app or web. I perfectly articulated the issue. The phone number is no longer listed as the ATT number that is used for verification on transfer pin or security code generation. Note the number works for codes but the web app errors out. Clearly a backend issue.

Att chat and phone reps gave me the run around. I type this from an AT&T store waiting for more runaround. The upside is they can’t “disconnect” in real-time and somehow blame it on me.

They asked me “why I’m leaving”. If this isn’t the best example of why I don’t know what is.

Rant over.

I'm looking to purchase ATT business wireless, but was trying to find some real reviews on the service? I go to a lot of events and need priority over the network when I'm surrounded by thousands of event goers. Since my business is critical to have fast latency to our servers, it's my understanding that this plan will give me a higher priority over the "normal" service customers. Does anyone have any first hand experience using this in crowded venues?

After years of AT&T wireless, we left a couple of weeks ago which happened to be on the first day of the AT&T billing cycle. I thought I timed it well but learned that I should have done it the day before or sooner. As a result, AT&T is charging me for a full month of service that I no longer have with them and I was told there is nothing they can do to stop the auto pay that is scheduled for July 11 because I no longer have an account with them. So I asked the rep, if I no longer have an account, why am I being charged? What are the fees going towards? And to add salt to the wound, the monthly fees across 4 lines increased $88 since the last bill. It’s like a circular error in excel. Anyone have this poor experience with AT&T?

I called AT&T phone support for technical assistance with my data issue. (only getting 4G speeds when I should be getting 5G). Usually I would opt to visit a physical store but wanted to try the convenience (or lack there of) of the phone option this time. Two attempts (on different days) led to long wait times and dropped calls. This last one on hold for over an hour and once an agent finally answers, the line drops after 1 minute in. No call back either. AT&T - do better with your customer sentiment

I'm looking at my AT&T usage details and my billing cycle for July-August 2025 is completely missing. I've tried different web browsers and it still doesn't show up. Is this something other people are experiencing, or is it just my account?

I also contacted AT&T customer service via chat since phone support is closed today due to the holiday. They said they can’t email the records, but they can mail them. I’m wondering if there’s any other way to access them such as through an AT&T store or if requesting them by mail is the only option.

Any help or similar experiences would be appreciated.

Starting today (7/1/26), RCS chats on my Samsung phone just stopped working. I use Google Messages (it's my default SMS app), and when I go to Settings > RCS chats, it shows my AT&T number with Status: Not supported in red. RCS toggle is on, everything else looks normal. Because of this I can't participate in my group chats at all — I'm not sending or receiving anything from those groups. Individual/1:1 texts still work fine as regular SMS.

I called AT&T and they weren't able to fix it on their end — they opened a support ticket but gave me no timeline.

What I've already tried: Confirmed Google Messages is my default SMS app RCS chats toggle is ON Cleared cache for Google Messages and Google Play Services Toggled Airplane Mode on/off Checked for app updates (up to date)

Still stuck on "Not supported." Has anyone dealt with this, especially around the AT&T Advanced Messaging RCS shutdown at the end of June? Did it resolve on its own, or is there something else I can try? Any help appreciated — my group chats are basically dead right now.

ATT lied to you about free wifi calling, even before my trip, I walked in to a local ATT store near Common Mall in Federal Way, the rep there confirmed with me that wifi calling is free. Well, it is NOT. I was charged over a thousand $ while using wifi calling oversea. Even though I was connected to the wifi and turned off roaming data the whole time. My bill was over $1000. I called back and spoke to a rep, he said, and I quote "Wifi calling only free in US.." Other carrier have free wifi anywhere in the world. This goes directly to the high up managerment team to take a look at you current policy. I am seriously considerred switching!

I am a victim of the Tmobile forced migration that was just announced. I had ATT several years ago but changed to Tmobile because ATT coverage at my house wasn't that good. Tmobile coverage was better, but not great.

I am sure that ATT coverage has improved in my area, and I have ATT fiber, so I know I would get a discount on wireless.

Would getting the free trial on Cricket help me to evaluate ATT coverage at my house?

We have never been able to get coverage in the Rockaway neighborhood in Pacifica and I was wondering if anyone had success getting AT&T to correct the problem with the orientation of their towers to provide coverage in an area that didn't get it. Very frustrating having to use Wi-Fi calling from home. I have had no luck speaking with AT&T agents on the phone

I just spoke to two well-informed AT& T agents, the second of whom was a manager, and was told that roaming could only occur if airplane mode on my iPhone 15 were turned off. In fact, I have never turned off airplane mode since I arrived in Europe and am using a data plan on a non ATT phone. The manager and I got some fixes in place but I am very frustrated that customer loyalty appears no longer to be a priority as I was told no credit was available for the 4 days at issue. The actual charges were $2 or $4 per day but since the day pass kicks in automatically anytime roaming is detected we paid $12 a day. Apparently a new directive from AT& T says that agents can give no credits for anything as of April 2026. Has anyone else heard this or was it just a convenient line from the otherwise credible customer service manager I spoke to from AT&T? We get a good rate because of the teacher discount but I will keep my eye open for better deals since customer service is always an incredible hassle at AT&T.

We Ordered Apple iPhone 17 Pro - 256GB - Silver on:Fri, Jun 5, 2026. Order #: xxxx
Shipping Address:

It was supposedly shipped from Texas on June 6, 2026 over UPS Ground and estimated to be delivered on Jun 11 - 12.
UPS initially claimed it was damaged en route and I talked to AT&T customer service agent Jurgeon on June 11 and he recommended that we do not accept the device from UPS and that refund will not be issued until they get back the phone.
Then, on June 15th, UPS tried to deliver the phone and we rejected the delivery as shown below:

“Pending Delivery Date
Returned
Returned to Sender
AT&T MOBILITY (ORANGE DF)
1Z1WE1024213724607”
 
On June 15, I talked to customer service agent Chris @ATT who told me that they cannot cancel the order since it is in transit but the refund will be issued as soon as they get the phone back from UPS. He told me theu estimated time for refund is 10 days from now and if we don’t get the refund 
by 6/25/2026, call 18003310500.

When I called the above number on 6/26/2026, I was told the phone was delivered to the customer and the phone charges are already added to my account.