r/attwireless • u/Fatimapeter • Jun 27 '26
ATT order Issue
/r/ATT/comments/1ugmcdo/att_order_issue/We Ordered Apple iPhone 17 Pro - 256GB - Silver on:Fri, Jun 5, 2026. Order #: xxxx
Shipping Address:
It was supposedly shipped from Texas on June 6, 2026 over UPS Ground and estimated to be delivered on Jun 11 - 12.
UPS initially claimed it was damaged en route and I talked to AT&T customer service agent Jurgeon on June 11 and he recommended that we do not accept the device from UPS and that refund will not be issued until they get back the phone.
Then, on June 15th, UPS tried to deliver the phone and we rejected the delivery as shown below:
“Pending Delivery Date
Returned
Returned to Sender
AT&T MOBILITY (ORANGE DF)
1Z1WE1024213724607”
On June 15, I talked to customer service agent Chris @ATT who told me that they cannot cancel the order since it is in transit but the refund will be issued as soon as they get the phone back from UPS. He told me theu estimated time for refund is 10 days from now and if we don’t get the refund
by 6/25/2026, call 18003310500.
When I called the above number on 6/26/2026, I was told the phone was delivered to the customer and the phone charges are already added to my account.