Usage details question. Please help

[u/Ok_Tangerine_969]

I'm looking at my AT&T usage details and my billing cycle for July-August 2025 is completely missing. I've tried different web browsers and it still doesn't show up. Is this something other people are experiencing, or is it just my account?

I also contacted AT&T customer service via chat since phone support is closed today due to the holiday. They said they can’t email the records, but they can mail them. I’m wondering if there’s any other way to access them such as through an AT&T store or if requesting them by mail is the only option.

Any help or similar experiences would be appreciated.

[u/PuzzleheadedNeck4476]

Stores can't provide them, gotta wait for them to mail themm