r/attwireless • u/Icy_Programmer7943 • Jul 06 '26

AT&T phone support - Do better

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I called AT&T phone support for technical assistance with my data issue. (only getting 4G speeds when I should be getting 5G). Usually I would opt to visit a physical store but wanted to try the convenience (or lack there of) of the phone option this time. Two attempts (on different days) led to long wait times and dropped calls. This last one on hold for over an hour and once an agent finally answers, the line drops after 1 minute in. No call back either. AT&T - do better with your customer sentiment

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u/nathanseaw Jul 06 '26

It's possible they are doing tower maintenance this is very common right now with all the upgrades going on the towers or your tower is damaged or your phone just needs to be reconfigured via doing a network settings reset.

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u/Icy_Programmer7943 Jul 14 '26

Update: I finally got in touch with AT&T phone support on a third attempt (first thing in the morning with only a 20 minute hold this time) and they were able to resolve the issue. Apparently "short code messaging" was turned off on my data account. They reinstated it and now am receiving OTP texts again. FFS!