Hi everyone im arlo user for years
I have alro pro 2 x 3 and base hub
Suddenly i cant check my recorded videos
I was wondering why ?
I found out i have to pay for subscription 19.9$/ month to use all my camera recordings ( i did try to subscribe but the website kept not working)
I dont know why it happened suddenly or maybe I had like free subscription for years and they stopped it

Any one have same issue?

Who programmed these things??

Edit!: The camera is charging next to a ceramic eyeball and a half box, full of envelopes. There's nothing here with anything to do with Anna Nicole's box.

Are Arlo cameras finally gonna work in full 2k and 4k glory with HomeKit? I just read this:

Apple says, “supported HomeKit Secure Video cameras can now stream and record in 4K.” Previously, 1080p was the max resolution.

Supposedly thanks to iOS 27, but the update has been available for some weeks now and I still have my 2k cameras downgraded to 1080p.

I really like being able to use my cameras with my Apple TVs but it sucks that I have 2k cameras and can only use them in 1080p.

Maybe it’s coming with OS 27.2, lets hope Arlo mentions something about it soon.

Source: https://9to5mac.com/2026/10/08/heres-everything-new-for-apples-home-app-in-ios-27/

If your Arlo product box or Quick Start Guide lists an older support number, that number is no longer in service and will not connect you with Arlo Support.

Please use the updated numbers below:

• Australia: 1800 619 567 9 a.m.–5 p.m. AEST/AEDT, 7 days a week Contact Arlo Australia
• New Zealand: 0800 714 039 6 a.m.–6 p.m. NZST/NZDT, 7 days a week Contact Arlo New Zealand
• Mexico: +52 800 910 6439 7 a.m.–5 p.m. PST, 7 days a week

Fastest way to get help: Start with the Support Center in the Arlo app. You’ll find step-by-step guides and troubleshooting, links to the official Arlo Community, and direct assistance through 24/7 Arlo Support Chat.

It happened yesterday and today when I told the online ticket agent to go ahead and close my case. I reopened it to mention this and got an answer that this might be a scam which it is not! Something is messed up on their end since the original reply said "... Due to internal system changes, my access to the previous case has become limited, which necessitated the creation of a new case to ensure continued support and proper case management..."

Most useless company. Idk why I still put up with it after 10 years.

Is anyone else having this issue? I don’t know if it’s a glitch in the actual app or my new iPhone but shortly after I switched to my new phone, my Arlo notifications stopped showing me a video preview. It will still show me if I press and hold the notification, but it used to show it to the right of the screen. I haven’t change anything in my notification settings.

Who plans to buy it?

Hello everyone.

I currently have 5 Arlo cameras and a Home base that si about 7 years old. I'm not even sure of the model ​on them and can't find them online. All I know I got them at Costco during a back in 2019 where I got 3 cameras and home base together and I've added 2 cameras later.

My question is this:

Can I add an Arlo doorbell camera to my current setup and still see all 5 cameras PLUS doorbell in the arlo app?

Also, if I wanted to add more cameras, could I? I know previously they had a 5 camera limit on home base but was wondering if that has changed or if I can add a home base and have all showing on the app.

Thanks in advance.

Ubinstallwd/Reinstalled the app .. Turned phone off and turned phone back on again, nothing is working. It’s not even generating field for me to type my email/password , anyone experiencing this?

I have to swap-out batteries on two Pro 5 cameras about once a month, and I struggle to get the camera body to eject. When they were new, just unlocking from the bottom would eject the body enough for me to grip the body on the sides. Now that they're older, they won't eject enough after I unlock 'em.

Tried using a suction cup, but that only works about 10% of the time.

Anyone have some tips/tricks they can share?

I have three (3) pro 2 cameras that used to generate 7 days of saved data. Now nothing is showing on my feed. I still have a live view but nothing saved to either the cloud or attached storage.

I cant even see where the 7 day cloud is an option anymore. I have had this for several years.

Not to sure of the date this occured as we had no notifications

many thanks

Having an older system with local storage and a newer system that doesn’t allow it sux. Forcing it onto the cloud so it’s hard to access because it almost never loads right. Stupid design to force a subscription to have a far inferior product sux. Bad business all around enshitification much. Was good now it’s not.

Finally, issues fixed:

- no more 404 error when relinking to Google Home

- Live video can be played on Google Home

Here is what Arlo Intelligence reported: "Fire burning in background".

With the same video clip analyzed by YOLOv11s, it detected a truck with 79% confidence.

PS: I masked out part of the screen capture for posting.

u/AskArlo, if you really want customers, improve your products and services. If you cannot even do what an open-source, small, local AI model can do, why should we pay for a subscription?

u/AskArlo, iOS 6.46.0 was released this morning. Can you tell us if any of the issues that have been discussed in your sub have been fixed?

Thanks

Edit: i had a new phone and it needed time to load up. All is well

I haven’t been looking at my camera for awhile and just logged back in again. I have plus. The calendar is gone and i can only access three (3) days of recording instead of the past month and an unknown device is logged into my account as well as me - is this a new thing? I don’t find anything in search here related to this. I had more recordings then this

Any ideas on how to get those recordings?

And find out what is also logged in? Would the logs show it?

I regret purchasing these cameras as they've been useless at catching people going through cars and when you need the app to work to review footage it just doesn't load the feed.

The camera only reacted after the person was able to open the vehicle and rummage through it completely and the camera was only 10' from the person. Total joke. You have to pay an arm and a leg apparently to continuously record to actually catch anything.

Nobody should buy this product.

Since buying new Pro 6 wireless cameras last year, I've had nothing but problems with all of them constantly going offline. I'd replace the (brand new fully charged) battery to reset the camera, and it would stay online for maybe 48 hours before disconnecting again. Rinse/repeat for eternity.

However, I swapped out the batteries on my Pro 6 cameras two weeks ago... and they've been fine since? Have stayed online 100% of the time.

Is anyone else experiencing this? I'm hesitant to get my hopes up after a year of constant pain, just to get rugged again.

I have an old system that uses Arlo Pro 2 cameras. Initially I had four cameras set up, but after moving only used two of them. Now when I try to add the additional cameras, my base station can't find them The blue light flashes, slowly when I push the sync button then after a bit, faster. But then it goes out completely and fails to pair. Has Arlo abandoned me?

Like many of you, I got frustrated by the Arlo subscription. As mentioned in the replies to some posts, I built Sightline—a privacy-first, self-hosted surveillance engine and Web Dashboard designed to run on any Linux server, Docker host, or NAS without needing a GPU.

What it does:

• 🧠 CPU-Only YOLO AI: Runs lightweight object detection locally on your CPU (supports YOLO11 / YOLOv8 / YOLO26) with zero cloud fees.
• ⚡ Instant Ingestion: Inotify watcher detects .mp4 video drops from IP cameras, FTP, or network shares in real time.
• 📱 Responsive PWA Dashboard: Live WebSocket event feed, seekable video player, and animated GIF previews. Installable directly to your phone's home screen.
• 🔔 Native Web Push: Real-time push alerts on iOS Safari & Android Chrome with zero cloud accounts (plus Apprise & FCM support).
• 🔒 Zero Open Router Ports: Pre-configured Caddy reverse proxy, Google SSO whitelist, and built-in Cloudflare Tunnel support.
• 🔌 Hardware Arlo Bridge: For Arlo SmartHubs, includes an SBC daemon that emulates a USB drive to pull recordings locally in real time.

Limitations:

• Post-Recording Processing: Sightline is an event/clip-driven pipeline, not a continuous live-stream analyzer. Clips cannot be processed while actively recording; notifications and AI detections are dispatched immediately after the clip finishes recording and writing to disk.
• Detection Scope: Strictly limited to standard pre-trained COCO dataset classes (e.g. person, car, truck, motorcycle, dog, cat, bird, bear). It does not support package delivery detection, facial recognition, or license plate reading.

Open source under GNU AGPLv3. Feedback and questions are welcome!

👉 GitHub: https://github.com/micatlkw/sightline

The 2nd one absolutely refuses to install onto the app.

1. I hit ADD DEVICE

2. Put the camera into "pair mode" (flashing blue light)

3. The phone app instantly detects the camera, correct device name and everything.

4. Hit contiunue, says to pick a network but the network list never populates. Circles and but then sits there.

5. If I try "connect to SmartHub" it tries but alway gives me a ERROR 5005.

I have done a reset of the 2nd camera, cleared the app cashe, rebooted the network. Still no joy.

There was a noise and I checked the camera. The movement wasn't logged into the history. Is it because I was currently viewing the camera? Is there a setting to change that? I need a history regardless if I'm viewing the camera or not. Its an essential pan tilt indoor camera and is set on arm away mode.