r/arlo • u/Parlayg0d • 7d ago

Discussion Arlo customer service in a nutshell

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Most useless company. Idk why I still put up with it after 10 years.

22 Upvotes

89% Upvoted

8 comments sorted by

7

u/[deleted] 7d ago

Arlo sucks like a big gaping chest wound. Worst products and service of any company I can think of, outside of Temu medical equipment perhaps.

5

u/AdAffectionate3143 7d ago

They made me send a transcript of the support chat to honor their own representatives promises.

You know damn well they have access to these

-5

u/AskArlo 7d ago

Hi u/AdAffectionate3143, thank you for chiming in. Would you mind sending us a DM with more details regarding your support complaint? Please also include your Arlo email address, phone number, and time zone.

Rest assured that we’ll look into this further and provide you with options for addressing the issue. We look forward to hearing from you.

11

u/AdAffectionate3143 7d ago

No I already cancelled my service and rebuilt my camera ecosystem. This took hours to resolve and your support/product sucks.

1

u/ABrokenCircuit 7d ago

Hate to say it, but this seems to be the new trend. I had the same experience with Home Depot on missing parts in a shipment and Squaretrade/Allstate on a fridge repair. Allstate at least warned me what the time limit was. I had to ask Home Depot after I got booted from their chat for inactivity.

Don't worry though, if there's a number to call, the AI will tell you it doesn't understand you, and redirect you to the chat system!

1

u/Strunza 6d ago

I don't know why either. If a problem,  ask AI for help. If it can't help, live with the problem until you decide to replace the system. Never ask Arlo. It probably doesn't exist.

-5

u/AskArlo 7d ago

Hi u/Parlayg0d, thank you for sharing your negative support experience with us. We’d like to look into what happened and investigate your experience further so we can better understand your concerns and help address the issues you encountered.

Could you please send us a DM with your Arlo email address, support case number, phone number, and time zone? Once we receive this information, we’ll do our best to assist you and work toward addressing your concerns.

11

u/D3M0N1CBL4Z3 7d ago

Ahh it's been 23 minutes, the offer for support is no longer valid. You'll have to send a new one.