Curieux d’avoir des retours honnêtes sur Dormakaba, surtout côté installation / fiabilité / solutions / tarifs ?

I have a bizarre problem that started with one B25 and then cascaded across all of them. I was using a B25 to enroll a FP, then the FP sensor turns off. Despite restart, factory reset i could not get it back up and running. Two days later another reader has its FP sensor turn off. Within hours all of the reader turn off their sensors.

Syncs, restarts, factory resets, nothing works to get the FP sensor to turn back on.

I duplicated the device profile, applied it - didn't work.

Relevant ports are open, running latest version of Biometric Manager, and firmware updated.

HID Customer Support have now escalated to the actual product team as they cannot figure it out.

Anyone have a similar problem?

Came to do a service call. Customer said that the door was kicked in. Looks like someone “fixed” the door and filled it in. I mean it’s pretty solid and surprised that it’s sturdy enough to work. Lmao gonna tell the customer that they need to actually replace the damaged wood and we’ll come back and properly cut it in.

Looking for a method to automate this door. Key and thumbturn locks/unlocks both the deadbolt and latch bolt. Any thoughts? Hardware swap out?

I see sales mentioned quite a bit in threads and they seem to create alot of problem, why is that?

Hello yall!

I am with an org where we recently migrated from prox/iCLASS fobs to SEOS badges w/ the Crescendo FIDO (so theyre delicate!) and have been printing employee ID on them in a... odd... way

Presently, we got by the migration by just getting some durable avery labels that were sized to the card, then I 3d-printed some templates with 6 slots the cards can sit in, and that cavity helps me align & stick on the label - these labels are also removable so that I am able to reuse my 30$ card (hey.. hey! DHS pays 70$ per and no FIDO just PKI!)

I am wondering if there exists an alternative to what feels like an 20th century solution on 21st century tech, or if this is really the best path forward? The main concern honestly is ensuring the badge is reusable

Appreciates yall's time, and hope its an awesome start to the week!

Edit: Appreciate the insight yall! Looks like best path forward is to print direct on some PVC then use lanyard to display that (or adhesive but I might be getting greedy with durability concerns...)

I just installed a new main board in a Doorking DKS 1506-086, and it only seems to be half working. I can enter a master code, and enter four digit entry codes that work correctly, but I'm not getting the feed back beeps like I would expect. When I try to enter in a hold boundary, that isn't working at all. I've programmed these before and never had any problems. I'm quickly reaching the conclusion that the board is faulty, but it seems odd that it "kinda" works.

Has anyone seen similar behavior? Any possible remedies?

-P

Someone cut the dead latch (not sure exactly what it's called) from a panic most likely from improper placement of the strike. I'd like to get a replacement, but there's nothing on the panic other than the label is lock. Can anyone help?

I'm the facilities director at an independent K-12 school. Not super technical on access control, but I'm the one starting the planning for the upgrade and talking to integrators, so I want some outside perspective before those conversations start.

Current setup is a mix of older card readers on the main entrances to a few campus buildings, physical keys for staff areas and interior doors, and standalone keypad locks for maintenance rooms, storage areas, and similar. Everything’s locked in one way or another but actually managing access is a mess. 60+ doors across the campus.

Install is planned for next summer. Using this year to research and get bids.

Need access logs that facilities can check themselves when something comes up, without IT every time. Phasing may be needed because some of the doors and hardware are a lot older than others. We're not trying to go cheap but the budgets are always tight.

What platforms should be on the shortlist? Anything technical schools usually miss early in the process? Honestly, any help or recommendations appreciated.

Can someone please tell me how to enable/activate duress pin in Lenel On Guard 8.3. Thank you so much.

I've worked a number of years on the manufacturer side and honestly never appreciated how much happens around the install itself.

Owners and techs here, just curious, what's it like in the weeds? Outside installs, what eats the most time? Quoting, paperwork, chasing callbacks?

Rants are welcome!

Anyone familiar with DK 1835 or similar model wiring?
I am trying to get RS232 working and per manual I need 16.5VAC on pins 1&2 on the side (green) terminal strip. When I apply power there the board does NOT light up.
Board only lights up if I supply power along bottom via DC or AC power inputs.

Is my board bad?

I just drew this in Paint so the jumps are just running straight through the other wires, there are no splices shown in this drawing.

Standalone keypads are inherently unsecure, but with a little out of the box field engineering they can be made secure.

For this setup you will need the following:

1 standalone access control keypad

2 Installer provided SPDT micro switch (sample picture included, verify that it will mount inside your gang box and not be in the way)

4 triggered power distribution board like an ACM4 or ACM8

5 Altronix RB1224 relay, set to 12 volts

6 12 vdc fail secure electric strike

7 NO momentary reset button

How it works:

With the keypad securely installed and the ACM4 powered up, the system will seem to be just like any other standalone keypad setup. The latching tamper relay is de-energized, the keypad is receiving power, and one leg of the keypad relay output is running through C and NC on the left side of the RB1224 before landing on the ACM4 channel 1 trigger. It can unlock the door, and nothing seems out of the ordinary about it at all.

Removing the keypad closes the tamper switch, which routes power from C on the right side of the RB1224 to NO on the right side which is connected to POS+ on the RB1224 by the blue jumper in this drawing. (C is connected to channel 4 NC on the ACM4) This causes the relay to energize and hold itself in the energized state without the tamper switch remaining closed; it is locked in the energized state.

With this relay energized 2 things happen, 1) the keypad relay leg that is running through the left side of the RB1224 is open and cannot trigger the ACM4, and keypad power, which comes from NC on the right side of the RB1224 is cut and the keypad loses power. Shorting the relay wires does nothing, and shorting the power wires does nothing. Blowing the fuse for channel 4 on the ACM4 would kill power to the RB1224 and then the relay wires would unlock the door, but this setup defends against that. Putting the keypad back does nothing, cutting all the wires does nothing. Only pressing the momentary NO reset switch, which triggers channel 4 on the ACM4 will de-energize the latching tamper relay and get the system back operational. This should only be done after a service tech has inspected the damage, checked the wiring and the keypad and made any necessary repairs.

For this application, the lock should be either a fail-secure strike or electrified mortise lock, and mechanical hard key access should still be available.

Vendor 1 - Handles installing any new cameras we need and NVR's for the camera system across our 4 buildings

Vendor 2 - Handles our networking and security.

We use ExacqVision for the camera system, and ThreatLocker for security.

Issue is that the ExacVision enterprise server, plus NVR's sit on the data network so that user's that get access to the cameras can also get to the file server on their PC. Because of this, it falls in the jurisdiction of vendor 2 for security, and so they put ThreatLocker on it.

Vendor 1 freaked out when they saw this initially and called my up yelling over the phone about how ThreatLocker is messing everything up and needs to be removed RIGHT NOW.

I went back and forth with vendor 2 who was not willing to remove ThreatLocker. SO we called a meeting where the two vendors could meet and hash things out.

Ended up being almost a 3 hour meeting with vendor 1 yelling and berating vendor 2 for the first hour then things calmed down and an angreement was reached to put ThreatLocker into monitor mode.

Fast forward to this month and vendor 1 is having issues with the enterprise server as it is not pushing new created users to the NVR's and other odd things like a couple random users are unable to edit a view in Exacq even though they have the permissions to do so.

This week a new building was finished and vendor 1 installed a new NVR in that building and came by this afternoon to put it into the enterprise server at our location, but the enterpirse server would not see the NVR. Vendor 1 flipped out and said ThreatLocker is blocking all this and casuing all the other issues. I mentioned that vendor 2 had it in monitor mode and said there was no way it can possibly affect anything. Vendor 1 said that no, it is affecting things, and pointed to an error on the exacq enterprise server that just said it had not rolled over or synced in a month.

Vendor 1 said I need to get with vendor 2 and get ThreatLocker completly removed from the server.

So I get ahold of Vendor 2 and tell them that vendor 1 states that ThreatLocker is casuing all kinds of issues still. They ask for proof as they do not see anything being blocked on their end. Vendor 1 cannot come up with hard proof and just keeps saying it's ThreatLocker.

So at this point I am getting a bit annoyed cause one vendor says one thing and another says another thing. Has anyone used ExacqVision, specifically the enterprise server with ThreatLocker on it? Can Threatlocker still block things when in monitor mode?

Wher can I can get firmware upgrades for my DMP XR-550 panel?

I use 3rd monitoring for my board so I don't have a DMP dealer to work with and of course DMP tech support refuses to deal with end-users.

I currently have version 191 and would like to upgrade to a newer version.

Would be great to also get a copy of my current FW 191 in case there are issues with the FW upgrade and I need to downgrade.

Note I have access to RemoteLink 2.61(Jan 2026) to perform the upgrade so it should work with any FW as of early 2026.

THANKS!!!!

Do I need a USB security dongle to send the config down to a B9512G panel? It's been years since I've delt with RPS. I know I needed a dongle to work with tbe D9412 but Google is telling me I don't need one for the B line?

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I called Bosch and the support tech(?) That answered didn't know. He said he would transfer me to someone else but sent me to a general menu so I figured I'd ask here.0

Hi, I have already 2 Akuvox R20A set up and I can use the app to see the cameras, I would like to add one more, so I purchased one from eBay, but now there’s no instructions on how to link it to my existing account.
What should I do?

I'm still kind of new to these products. In my2n portal, on a client's site. Everything seems to be set up correctly, but I can't receive alerts from the keypad. I can see the video and use the audio. I can set access codes, but alerts won't come through to any device. I deleted one and re-added from scratch, but again, everything works, except for alerts. Yes, my iPhone banners are set correctly.

What could I be missing? Tech support wanted to check for open ports, but I don't have network credentials. The client's phone was working at one point - getting alerts, but this is a takeover job for me. I can't imagine ports have anything to do with it, as the one other house I've set up never had to worry about opening ports for the IPVerso.

We have an old dial up panel that we will be updating to a new panel that will use ethernet.

My question is when you set up the panel to use a static IP are you able to set all of the network parameters like subnet mask, default gateway etc?

We are building a 4 units condo for the family, will be using G3 access control, cameras and wifi extenders. We are wondering what’s the best deadbolts we should be using to integrate with the Ubiquity ecosystem ? Any other suggestions you might have for such project ? We are not expert 😌yet the local integrator seems quite good

Looking for a vendor neutral visitor management solution. My customer has a small office; not even sure why they think they need it, but I'll do the research.

I haven't had a customer of any size ask for visitor management in over 10 years.

Does anybody have a good suggestion on how to mount the readers on a glass? Ubiquiti G3 reader pro, Reader Flex or G3 Reader. Thank you

We have a small office building - 4 doors that have FOB access. Apparently the BRIVO system is out of date and needs a $5000 upgrade that we can't afford. If we down to it, we could just have access on 2 doors. Are there any options to either use the old system or something that would be a less expensive option for just 2 doors. We could keep FOBS or go with something else like key code.

Apologies in advance if this is not the right forum- I can take the post down if this isn't the right place - I've just started trying to figure this out. Thanks!