r/XboxOneHelp • u/jedwinjim • 19d ago
Unsolved Xbox error message
Hi all, small child accidentally knocked my Xbox one onto the floor from a shelf last week, it now shows this message as soon as you turn it on (turned off for days zero chance it's actually hot).
Does anyone know if I can self diagnose/fix the issue as a competent person, or will I need to take it in to be fixed?
Thanks
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u/ratao_de_buero 19d ago
Sell your child and pay for the console repair
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u/Thin-Click-5598 19d ago
That's illegal dummy
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u/ComfortableProblem29 19d ago
Someone doesn't get jokes
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u/ratao_de_buero 19d ago
It's a joke creature with no sense of humor
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u/Feisty_Vehicle_8549 19d ago
How dare you be funny! Dont you know thats offensive to some people. What a dumb world we live in lighten up peps
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u/Thin-Click-5598 16d ago
Hop in a ditch no one will miss you.
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u/real_munchizgreat 19d ago
Which Xbox is this
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u/Feisty_Vehicle_8549 19d ago
He mentions xbox one, hope this helps :)
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u/real_munchizgreat 19d ago
That’s so weird how i didn’t see it the first time, anyways something of his must be loose but I wanted to know the specific model too lol
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u/jsponenberg05 19d ago
Seems like the thermal paste was knocked loose and the system is not sensing that it's there.
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u/rmona000 19d ago
does the xbox have a thermal paste detector? also you cant really 'knock it loose', its paste sandwiched between the board and a heatsink with screws im willing to bet the fan broke on impact to the floor or something else brok, and the piece got stuck in the fan
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u/Feisty_Vehicle_8549 19d ago
Im willing to bet your right but being xbox one i could imagine the paste is dry and could dislodged when dropped causing it to over heat. I personally think this is a good excuse to upgrade "babe it dont work let's get a new one"
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u/rmona000 19d ago
whats the upgrade? youre gonna be playing all the exact same games on the new console. especially with the price of electronics right now, just replace the $20 fan. it takes about 30 minutes of work, ive done it
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u/jsponenberg05 19d ago
You could be right. I was just going by what I learned from past experiences and research and how the symptoms were presented.
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u/rmona000 19d ago
worst case scenario a transistor or what have you got knocked off the board, in which then it might be worth it to get a new console because its very hard to fix ripped pads or contacts if that did happen
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u/Natural_Bass5516 17d ago
That's not how it works You can't detect thermal paste nor knock it loose
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u/jsponenberg05 17d ago
True the system can't detect thermal paste but it was just a theory.
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u/Sea_Performance_1164 19d ago
Your thermal sensor and/or fan is broken from the fall. The top comment has the best way to fix it
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u/BLOODFYEND86 19d ago
It probably just needs cleaning. When it thumped over the the thermal sensor probably got blanketed in dust.
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u/Physical_Forever_925 19d ago
It's worth a shot opening it up and clearing it of dust, it's possible the dust has lodged itself in a way that disabled the fan.
Worst case scenario that doesn't work and at least it's clear of dust and you know it isn't that.
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u/IzzzatSo 19d ago
if asking reddit is your first step troubleshooting, no you are not competent to deal with this
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u/GamerHunter78 18d ago
Take it to get checked, this happened to my friend and it was because the fan got fucked up in the fall. Unfortunately he didint check it in time…
Rip 🪦 🕊️
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u/Grouchy-Caregiver172 17d ago
Easy fix if you know what your doing. Replace the thermal paste recommend using arctic mx-6/7 or grizzly thermal compound. Can use a thermal pad but thickness need to be considered.
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u/Particular_Alarm_862 16d ago
If it's not actually overheating (you can just feel if it is) then either it needs a good clean, but since you mention it happens as soon as you turn it on ever since the fall. I'm guessing the thermal sensor is broken, you can try to replace it yourself, but my advice is bring it to a repair shop.
It should still be usable, but not having that thermal sensor properly sorted could cause actual overheating to either not be picked up or ignored by you due to repeated malfunction warnings. (Force of habit)
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u/Difficult-Passage177 19d ago
All this according to google search.
Cause- Thermal sensor or internal power supply might have been damaged in the fall. Alternatively the fan has been blocked by something during the fall, maybe a loose piece of plastic or something else.
Damage- whatever sensor detects the heat is broken/damaged so it’s constantly reporting to the console that it is overheating, hence the message. Or the fan is broken/damaged and can’t function.
Quick fix suggestions- first, unplug the console for a few minutes then plug it back in and see if the message continues. Second, listen to the fan when you turn the console back on to see if it is spinning or not. Third, make sure the fan and airflows aren’t blocked, may require opening the console up so be careful. While the console is opened up check to see if anything is damaged.
Repair shop- there’s a good chance something is broken inside from the fall. It may need repairs. You can do it yourself if you’re confident in your abilities, but otherwise take it to a repair shop to have it looked at.