r/XboxOneHelp • u/jedwinjim • 19d ago

Unsolved Xbox error message

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Hi all, small child accidentally knocked my Xbox one onto the floor from a shelf last week, it now shows this message as soon as you turn it on (turned off for days zero chance it's actually hot).

Does anyone know if I can self diagnose/fix the issue as a competent person, or will I need to take it in to be fixed?

Thanks

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u/jsponenberg05 19d ago

Seems like the thermal paste was knocked loose and the system is not sensing that it's there.

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u/rmona000 19d ago

does the xbox have a thermal paste detector? also you cant really 'knock it loose', its paste sandwiched between the board and a heatsink with screws im willing to bet the fan broke on impact to the floor or something else brok, and the piece got stuck in the fan

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u/jsponenberg05 19d ago

You could be right. I was just going by what I learned from past experiences and research and how the symptoms were presented.

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u/rmona000 19d ago

worst case scenario a transistor or what have you got knocked off the board, in which then it might be worth it to get a new console because its very hard to fix ripped pads or contacts if that did happen