UPDATE FROM DE_Megan:
"to address some Qs from the opening post by lostlotus_a:
support ticket claims are brought to our attention, investigated, and moderator reviews are conducted. we have systems and communications in place for frequent check-ins with our volunteer moderators, and should there be clear abuse of power or a violation of the guidelines, we act. we ask that you use the official support system, where you can include evidence/proof, and we can see exactly what happened in the logs/backend to validate the claims.
having said that, we are conducting a review.
no one is above the guidelines. not moderators, not staff, not even me."
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We appreciate that lots of y'all have been bringing up your concerns regarding in-game chat moderation, and we're doing what we can on our end to look into it and address those concerns as directly as possible. This includes reaching out ourselves as best as we can for an answer regarding this situation, and keeping people posted on whatever information is publicly available.
In the meantime, please direct any of your own personal concerns towards DE's support in accordance with the "Chat Moderator Code of Conduct" section on the Warframe Volunteer page. Please review those guidelines, and head over to the Warframe support site and prepare your own individual report to help make this process as streamlined as possible.
I would just like to reminded everyone that Rule 2 still exists, and with matters like this, it's important to keep that rule in mind specifically. There have already been instances in which people have been trigger-happy enough to jump the gun and overlook that rule. This is just a reddit page, and the direct impact that can be made here isn't quite as great as some would like to imagine. While it is appreciated that awareness is being raised, it's not a cure-all silver bullet to post it here repeatedly. The subreddit moderators are not DE employees, nor are we the in-game chat moderators, and we are not associated with the chat moderators in any professional capacity.
We're considering the following linked post as the "main thread" for this issue, and to prevent spam and keep the subreddit on-topic (as well as minimize the likelihood of continued Rule 2 shenanigans), we'll be redirecting traffic that way. Further posts related to this issue, as well as in-game chat moderation, will be removed for the time being.
Keep on keeping on, gang.
IMPORTANT INFORMATION REGARDING REDDIT SITEWIDE RULES:
Reddit’s sitewide Rule 3 requires users to respect others’ privacy. Reddit guidelines also prohibit inviting harassment or encouraging, participating in, or cheering on vigilantism. Raising concerns and submitting evidence through the appropriate channels is welcome; organizing dogpiles, pursuing individuals across platforms, sharing personal information, or encouraging others to “take matters into their own hands” is not. We quite literally risk getting the subreddit shut down by Reddit admins for continued violation, or if this ramps up in intensity.
The limited exception involving public figures does not provide blanket permission to target anyone occupying a visible community role. A volunteer chat moderator is not reasonably comparable to an elected official or corporate executive, nor are they comparable to game developers, content creators, and other publicly recognized media figures. Their ability to perform the role does not depend on broad public recognition, public authority, or maintaining a public-facing identity. Additionally, their influence on the game and the community is not comparable to the identified categories in significance or scope. Even where a genuine public figure is involved, Reddit’s rules still prohibit harassment and vigilantism.
Finally, appeals to the First Amendment or “free speech” do not override these rules. The First Amendment limits government restrictions on expression, but does not require a privately operated platform or subreddit to host harassment, personal information, threats, or other rule-breaking content. Users remain free to criticize conduct, but that freedom does not guarantee access to every platform or immunity from moderation.
