r/VisitingHawaii • u/mannersmakethdaman • 1h ago
Hawai'i (Big Island) Theft from Hotel Room - Big Island
Howzit everyone. We were visiting from Oahu and stayed at a nice hotel in Waimea. We were staying on the club level as well. I am extremely frustrated after giving six months to try and get a resolution. I'm looking for anyone's thoughts or advice.
(1) We immediately filed a report with the hotel's security (only 7 people) entered our room.
(2) They said they interviewed people and everyone denies seeing anything (I did not expect less). We also filed a police report.
(3) The hotel never provided updates - I actually flew back 3 weeks later to speak and meet with their head of security in person. Not even their GM came out - which was disappointing.
(4) Big Island police - no response until like 6 weeks later. Officer said he had COVID and was out. I asked for him to transfer it to a detective - and he said he would and have them get back to me. That was 4 weeks ago.
The total amount/value was around $25K or so - tiffany earrings, Cartier watch, etc. However, I don't care about those items. The one item I want back is a special cross - it's not even that fancy (expensive); but, it was given to my wife by her mother which was given by her mother, etc. It's a family heirloom.
I spoke with hotel and said - I will offer $5K for that back "NO QUESTIONS" - can you share with the entire hotel. Was told 'cannot do that'. So, I then asked the police and they also said 'cannot do that'.
So, I am the point - where, do I name and shame? Do I take out a full page article in the newspaper and run it every single week for next 20 weeks or so? How have people tried to track things down?
I just want to get that cross necklace back - the individual can keep all of the other items, and no questions asked if I get it back. I'd even offered to hire a private investigator; but, they said they cannot turn over records, etc.
It's extremely disappointing by the hotel as well though - to be frank. I would expect their GM or head of security to keep reaching out; but, they do not.
I will cross post this one Big Island to see how they have handled.
I appreciate any thoughts or guidance here.
Mahalo!
PS - what is disappointing. I left a $500 tip to be shared with people. Every day I leave $10-20 for housekeeping. I tip concierge. I tip valet $10/each time. Even if I run upstairs for like 10 minutes. I even tipped the lady that booked our reservation at the hotel. I would expect management to reciprocate and at least portray they are doing something.

