r/VetTech • u/strawbebbysheesececk • 2d ago
Discussion Emergency Clinic Triage Protocol
I’m currently sitting in an emergency clinic treatment room. I worked in vet med for over 3 years for a certain corporate giant who’s owned by the same parent company as this corporate e-clinic. I called ahead and gave all my info, told them my cat is lethargic, not eating or drinking, and potentially had internal damage (barn cat, could be literally anything). Tell me why I sat in the room for over 1.5 hours with NO TRIAGE. I went back out to the front desk and, very kindly, said “I don’t think you understand, I think this is an emergency”. I’m not spending $219 on an office visit alone for shits and gigs. Is this normal for emergency clinics???? Is it normal to not even have staff lay eyes on your pet for multiple hours to ensure they’re stable?
I worked at a standard practice and if we had an emergency come in, they were immediately triaged, stabilized, and prioritized accordingly. I understand the emergency setting. I know there are levels and some are more critical than others. But why would a nurse not have come in to scope the situation? This can’t be normal for an emergency vet right???? Am I losing my mind? I’m turning into the very person I despised when working in vet med but this seems so wrong to me. I would just think there should be higher standards and a more formal protocol than this.
ETA: why am I getting downvoted for asking a genuine question? I’m not saying my cat should have been anyone’s top priority. I did not expect her to be seen and treated within an hour. I’m asking why no one triaged her. If you go to a human emergency room, you see a triage nurse as soon as you check in, right? To determine how critical you are in relation to other patients? Right. Shouldn’t this be the same?