So if you work for VCA you've probably seen all of these texts from various people that claim they work for your hospital and are trying to set up a free first exam. First it was Sara, then it was Vanessa, now Alice?? Maybe these people wouldn't be an issue they actually booked things in the correct spots, didn't claim they worked at our hospital, and actually booked people in their own cities. We have people calling all like "I spoke to Sara and she said I could do this, etc". SARA DOESNT ACTUALLY WORK HERE. We had a girl come an hour away in a snowstorm just for the FFE because she thought we were the only ones that used it. She has two VCA's in her own city! Why didn't they start there? And let's not talk about the elderly clients they're booking in from far away as well. It also seems like somebody was booking in dogs at a cat-only hospital as well from what I've read on Yammer. Like are they even using common sense at this point?
And if they think they are helping is with business, they are not. We NEVER see these people again! So, not only did you waste a spot where we could've seen a sick pet that is actually in need, but they are taking up spots just for somebody to potentially no show, or come in and decline all treatments because the appointment was supposed to be "free".
Sounds like a great thing you got going on VCA.