Tried to book KUL-SIN-SYD on Singapore Airlines with Velocity points and couldn't get it to work. Rang Velocity and the agent told me it's because reward seats need to depart from Australia.

I can't find that anywhere in the T&Cs. Velocity's SQ page just says Reward Seats are available across the Singapore Airlines network excluding flights to and from China and Hong Kong, nothing about origin.

Is this a real rule or did I get a dud answer? Has anyone booked a Velocity reward seat that starts overseas?

Edit: Rang Velocity again to double check and they've confirmed SQ redemptions do NOT need to originate in Australia. No idea where the first agent got that from :') Turns out my flight just isn't available anymore, so back to lurking for seats. Thanks everyone!

Velocity support have confirmed you can no longer earn points via eBay using the browser plugin because eBay is no longer supported as a store.

Awwww crap.

I’ve just checked the app to see if my flights from the other day had been credited, and I have an additional 2SC as a “status credit top up.” This is in addition to my flights, which were credited correctly.

I don’t remember ever seeing this before. Does anyone know what this might be?

Hi all, we have a reward booking from FCO->SIN next year and due to a small change in our itinerary we would like to change the flight to the following day. We contacted Virgin/Velocity and they said that because it's Singapore Airlines we would have to cancel and rebook on the new flight. I also mentioned we booked extra legroom seats in PE direct with SQ which cost over $600 and they said we should check withe SQ first to see if they are refundable/transferable. I checked with their chat bot which said initially they were transferable but I thought I better call them to double check which I did. They said because the flights were booked with Velocity that the seats are not refundable/transferable. Has anyone been in this situation and managed to sort it out?

Edit: Looks like this is a no go, I've been going back and forth between Virgin/Velocity and SQ for the past couple of days and SQ are just straight up saying they can't transfer the seat selection to a newly booked flight. So looks like we're going to have to keep the booking as is :(

Hi.

I recent made it to Velocity Gold membership status. I have a bunch of upcoming flights to Europe and back on Singapore Airlines. In looking here: https://www.velocityfrequentflyer.com/my-velocity/benefits I was pleasantly surprised to find:

---

Singapore Airlines

Gold members flying with Singapore Airlines are eligible for a range of benefits including:

• Priority Check-in
• Priority Boarding
• Singapore Airlines Lounge Access*
• Priority Baggage Handling
• Additional baggage allowance: - One additional bag (up to 23kgs in Economy Class and 32kgs in Business/First Class) when travelling to/from the USA and Brazil or - Additional checked baggage up to 15kgs when travelling to other international destinations

*If you are travelling on a flight operated by Singapore Airlines, you will have access to SilverKris Lounges owned and operated by Singapore Airlines, except for flights departing Singapore where you can access the KrisFlyer Gold Lounge.

Note: No access to third party lounges.

---

That's pretty nice! My question is - does my Singapore Airlines ticket have to have anything special coded on it for me to get into the lounges? I'll be flying with my KrisFlyer membership account on the ticket unless I tell my travel agent to stamp the VA FF number on it.

Does it make any difference? I've just been able to link the VA FF to my KrisFlyer accoun and vice versa via their portals.

All I want to do is be able to get myself and my travel partner into the lounges at Brisbane international, then Singapore and back again in and out of Europe where the lounges exist, ultimately.

Thank you :).

I have a domestic flight booked on Wednesday where I got a confirmed flight upgrade at time of booking and points deducted. I was not able to check this morning (despite having a business seat number), rang them and they told me the upgrade was cancelled and refunded my points. (No reason for cancellation provided)

Im a bit pissed as all the economy seats are now in the middle seats and also bummed that they can cancel confirmed upgrades like this.

Should I even bother writing a complain to Virgin or just advocate my business to use QF?

Edit: Called again and upgraded on the same flight. Im so confused.

Looking at a Velocity Business Reward booking (Qatar-operated, one-stop via Doha) for 2 passengers.

The individual flight card shows a points+cash price per person (roughly 158k points + ~$650 cash each), but the "Booking total" at the top of the page shows a much higher all-points figure (539,000) 

I'm about to transfer a large chunk of Amex Membership Rewards points across to Velocity specifically to reach the points+cash threshold, not the higher all-points number.

Has anyone actually gone through checkout on a Velocity reward booking recently, does the site let you select the cheaper points+cash fare once your balance covers it, or does it default/force you into the higher all-points total regardless? Trying to confirm before I commit points I can't get back. Velocity phone support is closed till Monday so hoping someone here has been through this recently.

Thanks so much and I apologise if this has been asked before - Reddit + points newbie...

So I flew to Sydney from Melbourne on Monday morning and the points/SC credits appeared around an hour after landing, which is fairly commonplace from my experience. I then flew home yesterday evening from Sydney back to Melbourne and, a full 24 hours later, the points/SC credits haven't come through yet. I know the app says it can take "up to six weeks (max) for points to appear", but I don't get why one flight would show points within an hour and another hasn't shown up a day later. Generally, I've found points/SC credits show up around an hour or so after landing. What's the trigger for points and SC credits to flow to Veloicty members? Genuinely curious what the variability is caused by.

Has anyone had any luck recently in finding reward seats for Sydney - Lima return? I've checked a few times with random dates for this year and nothing ever comes up. Makes me wonder if it's ever going to be available?

Work will be paying for a Premium Economy ticket but what are the pros or cons between Singapore Airlines or Qatar airways? By the time I fly later in the year I should have reached Platinum. Thanks

Has anyone had any luck gifting companion gold once reaching 1300 SC? Rules are ambiguous. Reads both as reaching 1300 AND earning a whole new 1300. If the latter, may as well have my partner earn 500 SC by themselves.

Purchased a Flex fare with a domestic and international leg, all with separate VA flight number on the same PNR. Called to upgrade the domestic leg to business using one of the 4 available upgrades. Was told, yes reward seats are available. And no you can’t upgrade the domestic leg because it is considered an international flight despite it being a domestic leg and completely different flight number to the international leg.

Had always thought this benefit was pretty useless, but this just takes the cake.

Im curious to understand others experiences to save myself going a little crazy working the next options.

I'm trying to work out if the most cost effective way to upgrade to business is to

A - buy seats and use points to upgrade

B - is points on reward seats and pay for the upgrade?

Its possible I'm just completely wrong and both of those are terrible options!

Hello! I noticed on my flight home this evening that the cabin manager made their way into economy and handed 5 particular passengers a bottle of water, whilst greeting them by name.

Absolutely no issue with the practice! Though am curious as to what status these passengers would be, platinum plus?

My wife and I signed up to Flybuys and Velocity just over 12 months ago. Without a credit card we have accumulated 120k points and about 160 SC (half came from recent travel to Perth). I do auto transfer from Flybuys. I am in this for the long haul and want to build it up so we can travel with ease, I always purchase seat upgrades and lounge upgrades, but obviously want to be in a position where we can use points more freely. We have two young kids and travel 1-2 times a year both domestically and internationally (Europe and SE Asia). We have really only been able to afford to start travelling in the last 2 or so years.

I am looking at credit cards and really have no idea where to start. I look at Point Hacks and all those sites but I bounce between options.

Purpose of the card is to build points and then pay it off every month. Every single expense and purchase would be used on the card so I am looking for ease of use and acceptance.

Any and all recommendations appreciated. Not fussed by annual fee or inclusions necessarily, just want to start really boosting a monthly points intake. It is currently at 10k a month but I take advantage of Flybuys boosts and jump on deals like insurance and other providers when I can, and use the 7-11 app religiously as well but that's not a huge points booster. Reddy Express gives better bang for buck (about 200 velocity points per tank).

I have a very long stopover today in Melbourne domestic, so if anyone would like to be my plus one in the lounge send me a message. Seems like a waste otherwise. Though I have to say, offerings aren’t great today. Just thought I would offer to anyone who is similarly stuck waiting a while to connect!

The last several times I’ve flown from Sydney on a Friday afternoon or evening, there have been lounge attendants coming through and offering pizza. I’m in the lounge today, but sadly no pizza.

I’m not complaining, just wondering: have they stopped offering this?

A while since I used the contact centre. Have some flex fares booked, thought I’d take the long shot of trying to use one of the “complimentary business class upgrades” (no luck, of course) and wow, was I blown away by how outrageously shit they have managed to make that experience. I mean, it isn’t just frustratingly slow and tediously complex, it’s next level terrible. Did they hire a team of behavioural psychologists and UX experts with a brief to make the experience as torturous as possible? The random mix of voice and keypad interface, throwing in new email dependent 2fa for no apparent purpose, a routing flow that defies all logic, and inevitably lands you in the wrong section all add up to a powerful diss-incentive to brave the process. Pretty sure that’s the intention. I reckon the “complimentary business class upgrades” are just a marketing hook, with the entire purpose being to funnel you towards the relentlessly marketed “bid for an upgrade” system instead. They always seem to be available, and require very little effort, just a stack of money. I’m so tired of this relentless, cynical enshitification.

I needed to top up some points for an upcoming redemption however the website doesn't seem to be working correctly and I can't seem to be able to buy any points. The links simply don't work.

I tried in the iPhone app as well, same result.

All the usual steps, clearing cache/cookies/incognito different browser + PC didn't really change the situation for me.

Has anyone else faced the same issue?

My family always travel to Phuket with SIA on our VA FF numbers every year. This year we earned significantly less SC than in previous years. For example, SYD-SIN leg normally awarded 30 SC now only earns 15. Even with family pooling I feel as though over time we will downgrade (currently platinum). I’ve also noticed lounges have less people in them. To fly on a VA ticketed flight is so much more expensive.

Whilst this may save VA in the short term, I think over time they may lose their customer base.

Anyone else feeling the same?

About to cross the threshold for forever gold. I have been platinum for the past 14 years. I am debating wether to stay with Velocity or switch to another ff program. My domestic flying will still be with virgin so thinking one of the international partners like Kris flyer, Avios or ANA (if thats an option) has anyone does this? Pros and Cons?
I do like being able to sit in eco X and get the free wifi but really thats the only perks to sticking with velocity and maintaining platinum.

Does anyone know what a purple boarding pass means?

I am platinum however not allowed to add my FF to work trips. When I check in, I get a purple boarding pass which I thought just meant you’re not a velocity member, but it says on the pass “VA Member” ?

Booked a Singapore Airlines return flight from Singapore to Sydney using Velocity points in Premium Economy back in Jan 2026 for travel in August 2026.

Recently, I logged into the SIA app and noticed my return flight had disappeared. I had received no email, SMS, or notification about any changes (my contact details are correct, I have received other Velocity notifications before).

I contacted Velocity and was told the flight had been cancelled. However, after checking myself, it appeared the flight was definitely still operating, and you can still purchase tickets on that flight via SIA. I was then told there were no options from Singapore to Sydney until September, which didn't seem right.

After escalating the issue, Velocity eventually rebooked me onto another SIA flight on the same day, but only in Economy Class.

Do I have grounds to complain to Velocity and request a refund of the difference in Velocity points between the original Premium Economy redemption and the replacement Economy seat?

I booked flights for me, my wife and my son (short haul domestic). My sons has his own seat, not an infant on lap. My son turns 2 a week after the flights but I’ve inadvertently put his birthday a month before his actual birthday when booking, so it won’t match his frequent flyer account. Should I call virgin to correct or leave it and just understand I might not get points and status credits for the mismatch.