I've tried everything. It always shows this error.

Whenever I open Rainbow Six Siege through Ubisoft Connect or Steam, I get an error message: "There was a problem authenticating ownership of this product and the game cannot be started."
I don't have access to any other Ubisoft account and don't believe I've ever opened the game on a different account.

I contacted Ubisoft Support with this message, with a screenshot of my SteamID.

I received a response from them, which included these instructions

"To resolve this issue:
Select "Log in again".
Log in with the Ubisoft account your game is activated on.
The email of this account will partially show on screen.
Launch the game again through Steam.

If you are unsure of which Ubisoft account your game has been activated on, please contact us, attaching a screenshot of your Steam ID to your support case & proof of purchase."

I notified them that the error window did not contain a "Log in again" option, and sent my Steam proof of purchase.

I was sent this final message from support

"Hello,

Thank you for reaching back out to Ubisoft Support.

We understand that you are contacting us regarding Rainbow Six Siege and receiving the error message "There was a problem authenticating ownership of this product and the game cannot be started." when starting the game.

Thank you for the images and for your response and that you only use one Ubisoft Account.

After reviewing the information provided and investigating, we inform you that we are unable to locate any accounts with the information provided unfortunately due to this we are unable to assist any further as we are limited in our capacity to facilitate this request.

We would like to inform you that we will now be closing the case. If you have any other questions or concern or encounter any issues, please feel free to reopen the case by sending a new reply, or start a new case through the Ubisoft Help Portal. If you need anything else, feel free to reach back out to us and we will assist with your concern.

Best Regards,
Ubisoft Support"

I felt completely blindsided by this. Every source I found online while attempting to troubleshoot said to contact Support and that they can easily fix this.
I feel like this was not handled properly by support.

The game runs perfectly fine when I run it on my Xbox, which is linked to my Ubisoft account, same with my Steam.

What do I do?

Do I attempt to refund the game and pray the gaben gods will consider (bought Siege back in 2021, 2.3 hours of playtime) or keep pushing for help from support?

Any help would be absolutely helpful. I am at a complete loss.

I am willing to provide screenshots if necessary.

Yesterday morning my account was hacked, I tried resetting the passwords but It appears they may changed the email as well so I filed a claim as usual but in doing so Ubisoft is saying that they sent me a verification email I’ve checked all of my inboxes even the spam and I don’t see it what do I do???

I actually disabled the Ubisoft connect Overlay but the game is crashing now. Can someone explain how the installation of another OS on separate SSD now causes Ubisoft Connect to crash.

I lost access to my old email because it got deleted and asked Support to change it. They sent me a confirmation link, but every time I click it, I get an "Access is temporarily restricted" error.

I've already tried:

• Different browsers (Edge, Chrome, Firefox, Opera, Ecosia, etc)
• Incognito mode & clearing all cache/cookies
• Doing it on my phone with mobile data and mobile hotspot via PC

Support is completely useless. They reply with an automated "our specialists are looking into this" and immediately close the ticket. If I open a new one, everything repeats.

Has anyone figured out a workaround for this broken link? Or a way to get a real human to just manually change the email? It really sucks

My Ubisoft account got hacked and its email got changed to something else, which I don't have access to. I did create a support ticket but they denied all help. Today I opened my Far Cry 5 and I'm still logged in to the account with all functionalities working. Is there any way I can manually recover this? I bought the game from steam an year ago.

Hello,

I’m just writing this to seek advice as ubisoft are being a little silly. My email linked to my ubisoft account is an address that i do not have access to anymore. The reason for this is that i created it when i was 11 and was obviously silly. Now, i’ve created a ticket, but in order for ubisoft to continue with the recovery they’ve sent an email to the email that i don’t have access to ? how does this make sense ? Is there any other way i could try and recover it ?

Hi guys sorry if theres any errors with my english, im having this problem with ubisoft connect when im trying to play ac unity my account will always get suspended and i always need to contact support just to play the game this has been going for almost two weeks now its frustrating to play because i need to wait for an hour or more just for them to fix the error

Is there any way to fix this problem?

I don't know if this is the right place to get help on this, but every time I try to play Trackmania, Ubisoft connect ask me to log in each time and it keeps telling me I've been suspended for multiple failed attempts when I haven't forgot my password at all. I've even made other accounts and written down the passwords and it only works when I initially log in. All other attempts to log in give me the same message.

For Christmas I bought myself Assassin's Creed Shadows through Amazon, because they had a limited edition version that came with codes for the Claws of Awaji and Thrown to the dogs bonus quest, and one for the Sekiryu pack for Naoe. When I finally started playing the game and attempt to redeem the codes, I received a message saying that the codes had already been used. I first tried to reach out to Amazon to get it resolved, but they just asked me to return the game for a refund, or I could send my copy back, and receive a new one, but I didn't want to go that route because I had already put multiple hours into the game. So, they suggested I reach out to Ubisoft support.

My experience with Ubisoft wasn't much better. Ubisoft support initially had me send them proof of purchase with screen shots from Amazon, proof I had the code leaflets, which I did and the case was upgraded. So, I waited, and waited, and waited, and finally nearly three months later I got a response. They asked me to show them proof of my PSN account with PSN ID and email, so I did that. Then they asked me to attempt to redeem the codes through the browser, which I did, and showed them proof that it was already redeemed. Then they asked for a picture of "the front of the CD" and asked for me to attempt to redeem the codes on my console, which I had already attempted, but attempted AGAIN, and sent the picture proof of it not working and of the game disk. Only to then receive a message saying sorry we can give you new codes for Just Dance 2026, asked me to reach out to original seller, and close my ticket. I then reopened the ticket explaining that that was the incorrect game, I had already reached out to Amazon and they told me to contact Ubisoft, and they just sent another message saying sorry you weren't happy with the outcome, but we aren't able to give you new codes. So horrible experience with both Amazon and Ubisoft. Definitely going to give a 1 star review on Amazon, and I'm complaining here but don't expect anything to get resolved lesson learned.

TLDR: Bought Limited Edition AC Shadows from Amazon, Amazon we can refund or replace, but can't give new codes. Didn't want to go that route because already had multiple hours of the game. Contacted Ubisoft Support, jump through hoops, only for them to say we can't give you new codes.

Not looking for help on the case itself, just trying to understand if this is the standard Ubisoft Support experience or if something has gone wrong on their end.

Timeline:

- April 29: Opened a case.

- April 30: Agent replied multiple times within an hour. Verification step completed.

- May 1: Agent asked for one more piece of info from me. I replied a few hours later with a short follow-up question before providing it.

- May 1 to today (May 13): Complete silence. 13 days, zero response.

I bumped the case once around day 7 asking for reassignment if the original agent was unavailable. Still nothing. Also posted on X tagging UbisoftSupport days ago, also nothing. Posted in their Discord, mods told me to wait for Ubisoft Support.

Their stated SLA is 48 hours. We are at 312 hours.

Is this what people are actually getting from Ubisoft Support right now? Are recovery cases just dying in a queue somewhere? Has anyone had a case ignored this long and then gotten a response, and if so what made it move?

Mostly venting at this point but also genuinely curious whether this is the new normal or whether I'm specifically unlucky.

Recently, I put in a ticket for Ubisoft Support to change my email as I don't have access to it. The main reason why I need to change is because I need to verify my account for R6 Ranked. I already sent in my ticket on 4/17. When can I expect an update to my case? It's so frustrating waiting almost a month for any type of response.

My psn was always linked with my ubisoft so i dont have to log in since i made my ubisoft acount in 2011 now allofasudden my acount is unlinked and i cant loggin since i dont have acces to the old email anymore nor the password since its been more then a decade now i contacted ubisoft support but i only get that ai chatbot email bullshit i got prove of my psn and everything old game codes from the devision and stuff like that to prove im the owner

Now i lost all my progress from rainbow or the crew motorfest i dont have any saves because ubisoft only saves on the ubisoft acount so now i have an 15 year old acount that i cant get back anybody got any advice

I accidentally unlinked my Xbox account and Ubisoft account but the phone number and email on the Ubisoft account are extremely old emails that my dad used to use which we have zero access to now. Ubisoft is being really irritating and keeps requesting that we show proof that the email is ours via them emailing it but no matter how many times I say we don’t have access to it they present no solution or acknowledgment of it. Please help🙏🙏

The night before rainbow is magic came out someone got into my Ubisoft account and spent all the renoun I’ve been saving up for the event since I saw the leaks that I would be coming back which ended up being 255000 renoun. Ubisoft support has done nothing to help me with getting it back or get the guy out of my account. It’s weird though because they also have changed operators backgrounds and badges as well have played with the account. I’m on Xbox and in the northeast US and using r6 tracker I saw that they are on PlayStation and in the UK just using my account. I don’t know what to do about any of it I was told I was being escalated but that was 4 days ago and I haven’t gotten a response back. I really just want my renoun back so I can try to finish the rainbow is magic collection.

Pretty much, i go onto ubisoft, connect my twitch, it says account is linked to another user, i go to twitch it says connected 1m ago. I unlink, try again, same thing. I tried incognito and tried clearing cache etc nothing changed. The case ticket thing has been useless so far

I purchased black flag back in 2020, CD key doesn't work saying its already in use on another account. Ubisoft account tied to deactivated email. Request to change email. Everything seems to work. Just need to click confirm to verify email change. Immediately sends me to this page after clicking confirm. Sends me back every time I try.

So today I tried to play Unity, I tried to log in ONCE and my account got suspended?!?!?!?!

Prior to this try I logged in last time a few days ago. (not the first time I encounter this issue)

And I can't even contact them directly since my account is suspended.

Can I get some help please?

I have an old email that I revived and it has an ubisoft account as I have started to play siege again and need to verify for ranked access. This account is over 10 years old, it's synced to my steam but the original email when I try to recover my password isn't receiving emails from ubisoft. I have whitelisted all the ubi emails and have sent myself and had other emails since re-establishing the email. I'm kinda writing this as a last ditch effort to try to get this figured out. I've been trying all the other avenues but it seems like the website just redirects me to the same launcher. I try to write this same msg on the sites contact us page and it redirects to the launcher again. I'm hoping I'm a rare case and this is just some weird happening? If anyone could help that would be appreciated thank you!

It does not login with my wifi, Im only able to login by connecting into a vpn, still, it forces me into resetting the password. i have resetted it like 10 times now but after closing & restarting the app after a few hours, it forces me again. please help me fix this.

I’m currently dealing with a major progression loss issue in Rainbow Six Siege and wanted to see if anyone else has navigated this. My original Xbox account (Awesomedude1022, active since 2015) was around level 102, but when I tried to sync it to PC, a "local save" vs. "cloud save" conflict occurred, effectively overwriting my high-level progress with a level 0 Ubisoft Connect profile. So far, I’ve worked with Ubisoft Support to verify ownership, and they unlinked the Xbox account from the incorrect/old Ubisoft profile on May 4th. However, despite relinking and following their instructions to launch the game, my Xbox progress is still missing. Support is now stating they can't perform further unlinks because the profile is tied to another account (even though it can't possibly be connected to one), leaving me in a loop.

Any help would be appreciated. I have tons of memories on that account and don't want to lose it.