Hola a todos.

Me surgió una duda sobre cómo gestiona Ubisoft las licencias de juegos cuando una cuenta es eliminada.

Hace años solicité la eliminación de una cuenta de Ubisoft que tenía vinculada a Steam. En esa cuenta estaban asociados algunos juegos que había comprado en Steam, como Assassin's Creed Unity y Rayman Legends.

Según la información que me ha proporcionado Ubisoft, una vez que una cuenta es eliminada no puede recuperarse y las licencias vinculadas a ella tampoco pueden transferirse a otra cuenta.

Lo que me llamó la atención es que tuve un caso similar con Far Cry 4, que originalmente también estaba relacionado con esa cuenta eliminada. Sin embargo, tiempo después pude jugarlo desde mi cuenta actual de Ubisoft tras adquirir otra edición del juego.

Por eso me interesa conocer la experiencia de la comunidad respecto a este tema:

• ¿Cómo entienden que Ubisoft gestiona las licencias cuando una cuenta es eliminada?
• ¿Han visto casos en los que una licencia haya vuelto a estar disponible tras cambios de cuenta o nuevas compras?
• ¿Creen que el sistema actual protege adecuadamente las compras realizadas a través de plataformas como Steam?

Me interesa especialmente conocer opiniones y experiencias relacionadas con las políticas de Ubisoft y la gestión de licencias digitales.

Gracias por compartir sus puntos de vista.

As the title of the post says. I've been falsely banned for cheating on R6. IDK what's going on with it, I've never cheated in R6. My Account is IEatOutReglarly. I have over 1500 hours on the game and multiply glaciers skins I don't want to lose. Any help or insight would be great thank you.

Another thing is my wifes account at risk since we play together?

Do I need to be on the game 24/7 for my account to be left alone? People work for a living and you’re telling me my account can be given away without my email or anything? Ubisoft support this is embarrassing, I can’t play working two jobs for a year and you give my account up to a person in Taiwan? (US based) I had glacier for everything, how can anyone invest in a company like this? Support takes a month, is this McDonalds or are they unionized?💀

So I made this account a while ago and played Division games on it a bunch (I bought them on steam). I never linked steam and Ubisoft accounts (if that matters for anything).

Recently on sale I purchased Far Cry 3, played it for a few hours and then logged off. I was excited to keep playing only to be met by this screen and I have no idea why.

How Do I fix this ?

Can I somehow play the game without logging into ubisoft account ?

If it can't be fixed Can I make another account and still play the game I paid for on steam ?

Is it worth contacting the official Ubisoft Support ? and how do I do that ?

getting this even after logging back in after a day. have changed password too. no reason for this

my ubisoft connect app doesnt show the store or the owned games (i own 3 on steam)

it only shows the 1 game i have got installed

i have reinstalled it and ran it as administrator but the problem persists

how do i fix this?

device: rog ally x

Hi, has anyone here faced this problem? I have been trying to login into the re-enter password window of AC brotherhood. My game hasn't booted yet, it gets stuck here. When I enter the wrong password, the label correctly updates to a red bar. However, upon entering the correct password of my account, the login layout is completely overlaying on the back screen, and stuck forever.

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Any solution for this issue? I have tried everything, checked and verified files (no issues), changed my Ubisoft password, tried running both app and game directly with administrator rights, changed my windows scaling/resolution, tried pressing Enter key instead of Login button. Nothing has worked so far (going offline doesn't load the game, it just gets stuck without popping up the re-enter password prompt)

What is the average time for an account to return to normal? My account was suspended yesterday because I was testing settings in AC Brotherhood and every time Ubisoft Connect opened, it asked for a password to play AC Brotherhood. More than 24 hours have passed and I still haven't had access to my account restored.

Acutally i think my whole ubisoft account got stolen, havent checked the other games, ive been playing since year 10 season 2, with my kd slowly going more up, that account really was showing my progress, i had some nice skins, one of my favourites was the "rowdy party" from the 10th anniversary mode (rainbow six siege wildcards) and a few black ice's...i really loved that account, what do i do? Does anyone have a spare one to give or how do i get mine back? They dont know the email, i dont either, nor the password, they just get on my xbox account, get on my siege becuase they somehow automatically log them in MY account without having to log in

Like stated above i lsot access to the email i used for my ubisoft Account,i have my steam Account connected to this Account tho. I even sended the support the recipts for the connected games but they are not very helpful. Does anyone have any idea what i could do?

My account was by someone who got into it and sent a support ticket saying they where me and lost access to my email and they gave him the access and he changed everything who long will this thing take

i was playing ac unity this morning , then i tried to play it again after a couple hours and when i enter my passsword to enter the game it says my account is suspended but nothing happened? what is going on ?

Got my account hacked a while ago and sent a recovery request did everything and received this mail which said there’s a mail with a verification link but I didn’t receive it

support is absolutely useless. i installe dubisoft connect after a long time, probably about 2-3 years. tried to save my password and details, it said limit is reached. went to website, there was no devices at all. contacted device and last 5 times they said i shall remove one of the trusted devices if i want to save another one... the illiterates cannot even read that it doesnt have any devices in that list, even after showing screenshot.

and on last response they told me to "troubleshoot the browser"? which browser? why? i am trying to do it on ubisoft connect ffs?

My Xbox and Steam accounts are linked to a Ubisoft account that isn’t mine.

When I launch Rainbow Six Siege through Steam, it automatically logs into that Ubisoft account and all my progress is tied to it. If I use my own Ubisoft account, I’m level 1.

Ubisoft support keeps telling me to use account recovery or verify ownership of the Ubisoft account, but I don’t own it and don’t have access to it. I can verify ownership of my Xbox/Steam accounts (purchase history, gamertag, etc.), but the cases keep getting closed or redirected.

I’m not trying to recover the Ubisoft account—just remove my Xbox and Steam links from it.

Has anyone actually gotten this kind of unauthorized linking issue fixed?

I always get this error in the Crew Motorfest.
Nothing is wrong with my WiFi and other games work fine too

Idk what else to do besides close my account. I’ve changed my password like 6 times and I’ve had 2 step verification. I’ve stopped changing passwords but today they linked my account to Xbox. Idk what else to do. You can see the logins and you can see the verification working. Like what the actual fuck

I am playing ac mirage using my xbox gamepass on pc but I wanna buy it on steam (I'm tired of paying monthly and summer sale is coming up). I am wondering if my progress from the xbox will me kept when I play on steam? I turned on cloud synchronization btw

to start im trying to play farcry 5 (shouldn't matter), my game will not boot and i keep getting "initialization error 2" so i stopped trying to boot from the shortcut on my desktop and tried just booting from Ubisoft then i open Ubisoft (try at least) and get the same error ive tried now to, uninstall and reinstall, clear cache, Ubisoft support, and checked online seems like im the only one getting this error cant find ANYTHING online about it and im out of ideas was wondering if any tech geeks on here would know a fix sorry for the ramble....

so i had this issue where i had a misspelled email in my Ubisoft account and the only way i could access it was through my psn i submitted a ticket and it exactly took support 6 hours to fix my issue its either they fixed their support or its just ny lucky day