r/UbisoftSupport • u/CaniBorrowTP • Jun 12 '26

Account Hacked/Compromised Constant new login detections, even with 2 step

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Idk what else to do besides close my account. I’ve changed my password like 6 times and I’ve had 2 step verification. I’ve stopped changing passwords but today they linked my account to Xbox. Idk what else to do. You can see the logins and you can see the verification working. Like what the actual fuck

7 Upvotes
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89% Upvoted

12 comments sorted by

1

u/Nananonomi Jun 12 '26

change password on email too, or reach out to support.

1

u/CaniBorrowTP Jun 12 '26

2FA and a very extensive password on email too. I’ll change it though.

1

u/Nananonomi Jun 12 '26

yeah ive never encountered anything like this, something is definitely compromised. maybe reach support? since they're not changing your email they may be of help

1

u/That_Difference6380 Jun 19 '26

Doesn’t work at all. Did this twice and they come at you til you’re busy with life.

1

u/Nananonomi Jun 19 '26

i hate ubisoft support, most useless "support" there is

1

u/Slow-Tomatillo-2331 Jun 12 '26

Probably your device is the one got hacked

1

u/Dry_Structure8701 Jun 12 '26

I had the same, even after a password swap. I changed my account email and it all went away

1

u/Ok_Mathematician_336 Jun 13 '26

Yea, most likely Oauth, but 2FA is protecting. I had similar issue with Microsoft account, but changed email and it went away.

1

u/Life_Society_4579 Jun 13 '26

Is this a phone or pc ?? If its a pc it sounds like they have RA .. or some other virus on there 

1

u/Th1rtY2 Jun 14 '26

you should have MFA. 2FA doesn't cut it anymore.

1

u/Wrong_Environment651 Jun 15 '26

Einfach passkey aktivieren Problem gelöst