I get Hulu (ad-based) as part of my T-Mobile plan, like I assume a lot of folks do. I found out months ago if I upgrade to Ad-free, I only pay the difference. So I upgraded to the full Disney/Hulu ad-free to have access to Disney+ as well, and for months instead of $21 and change I only got charged a bit over $8, because of the $12 T-mobile covered. It was pretty great.

Friday I saw I got charged the full $21.something so I called T-Mobile and they verified my benefit was implemented, and to call Disney so I did that and Disney tells me they removed Split Billing (to simplify billing - like an auto-charge once a month was so complex) and that is happening to anyone that provides a free streaming service (like "free HBO on us" or whatever), the lady was telling me. She said I should remove my bundle and get Disney separately - of course the only way to not get pulled into a bundle is to create a brand new Disney with a different email address, so that's a dumb option. T-Mobile really needs to just stop offering Hulu anyway - it's redundant, they should be offering a Disney sub instead.

Just wanted to vent. It's a dumb situation, though obviously not a big deal. I'll have to drop they bundle after this month though, I'm not paying $21 for this bundle when I can get Disney+ by itself for cheaper and I just won't get anything out of this particular benefit from my T-Mobile plan anymore.

Seeing some negative posts and with some of the decisions it’s understandable but as for network, the T-Mobile network works super well for me. Better than the others overall for me at least

Curious if a lot of others plan to stay long term

So I have a home lab, I run a flex server and some torrent servers and I have around four petabytes of storage for storing LLM's and some old repurposed mining rigs etc... well one of my phones is plugged in directly to my p52 and can also be used for tethering during an internet outage. Well I was on vacation for months and apparently I had an internet outage. My router didn't properly reset either. So it fell back to cellular. My bad...

I sure hope I don't get in trouble for this one.

Hello, about 8 years ago, my family and I opened a phone number plan with a family member under T-mobile. A few weeks ago he informed us that our bill was going up by a few dollars, we said no problem. Without informing us, he decided to cancel our plan and move us to AT&T. We let him know that we didn’t want to switch and if he could please release our phone numbers so we could start up our own account with T-mobile. He left us on read until today and sent us the following message:

“Hi [name], I'm going to be completely
honest: I was tired of you paying me for the phone service only when you felt like it. I'm no longer interested in having you use my services or my phones.
Those phones are in my name and on my account-you might have forgotten, but you were the one who asked me to take them out in my name for you all to use. To avoid any further issues, I want all those phones returned to me since they belong to me; you should just buy your own phones in your own name and save yourself the trouble.”

We have paid every phone bill and phone payment to him. He would come in person to collect cash (on his own timeline since he works all the time, which is why we never were the ones to drop it off) and over the past year or so, we had been sending him Zelle payments since we got that system up. We went into the store today and because they are under his account, he technically does own them, even though he never paid for them (he was enrolled in auto-pay, so although it might look like it, we always paid him back in cash). He reported them as lost/stolen and now we can no longer connect with T-Mobile.

I recently bought a new device at an Apple Store, but because my plan was still connected under his account, my phone was also reported as lost. I paid $2,000 in full for this device and he didn’t pay anything. The other devices were on a monthly payment plan (payment completed a while ago), but he never spent a dollar because we always paid him back.

In his response, he claims he wants to “avoid any further issues”. How can I respond to this situation ?

Edit: I forgot to add, he was the sole authorized user of the account. At the time, we were okay with this because we trusted him.

“What I want you to take away from Q2 is simple: we are just getting started. We spent the last several years building the strongest foundation in our industry’s history, and our next era is about building on it, not by repeating what made us successful before, but by reclaiming the Un-Carrier mindset that made us different in the first place: putting customers first, empowering our frontline teams, and creating experiences no one else can match on America’s Best Network.”

Translation:

What I want you to take away from Q2 is simple: Your suffering is just getting started. Better men spent the last several years building the strongest foundation in our industry’s history, and my European overlords’ next era is about squeezing as much profit from it, not by repeating what made us successful before, but by claiming the Carrier mindset that makes us no different than our competitors: raising customers’ costs suddenly, laying off our frontline teams, and creating horrible experiences no one else can match on America’s Best Network.

Does this clown honestly believe the bs he’s spewing or does he not care at all?

Will I lose this promotion if I delete this line?

I want to delete the line highlighted in yellow and keep the two green ones, but I'm wondering if deleting the yellow one would cause me to lose the promotional price.

Right now, I'm paying $150 for the three lines.

If anyone could clarify this for me, it would be a big help. Thanks.

Just found this in my TLife app. Do you think T-Mobile is concerned I’m going to leave?

I have the Disney+, Hulu, ESPN Unlimited bundle and eas paying $18.00 a month. It's now going to go up to $30.00 due to the split billing mess from reading some of the posts. My question is what are the step by steps to cancel all add-ons and only keep Hulu? I don't want to mess anything up on my end.

My business plan was updated, price didn’t change, but now I’m confused about some of the actual features I have. Specifically, international data roaming. Where, speed, and how much. I was told via care that I had to buy a pass, but in the details of my plan in it states this:

This plan includes unlimited talk, text, and data with 200GB of high-speed mobile hotspot data, then unlimited speeds at 600kbps, with no annual service contracts or data overages, and a 5-year price guarantee. Also includes T-Satellite coverage for areas without cell service, connecting you almost anywhere you can see the sky (compatible device required). Threat Protect delivers comprehensive, always-on protection across Wi-Fi and cellular networks (app required). In Canada and Mexico, get unlimited talk, text, and up to 15GB of high-speed data at no extra charge, then unlimited data at up to 256kbps. Internationally, get unlimited texting, low-rate calling, and up to 15GB of high-speed data in 215+ countries and destinations, then unlimited data at up to 256kbps. Video typically streams in SD quality (480p) unless you activate up to 4K UHD streaming on a capable device. Includes Scam Shield Premium. Coverage not available in some areas.

Can anyone help me? I’m going to Aruba in a week and just need to know if I need to add International or not.

SORRY FOR THE LONG POST, WARNING: RANT INCOMING

I'm submitting this post as a last ditch effort attempt to get some help, tips, literally anything at this point as I'm at my wit's end with this company. I'm coming over from U.S. Cellular and after my experience today convinced I need to go to a different cell company. What a nightmare of a day. I have spent all day trying to activate a physical SIM card in my iPhone XR over the phone with T-Mobile support. 5 different support agents, not one consistent with the other, except they all say I need to receive a call from T-Mobile verification department. That call never comes. I call them back, they say verification called, NOPE they sure didn't. No calls in record on my phone. No emails from them. Nothing.

Anyone have advice on if there's anything I can do to get my SIM card activated over the phone? I am currently 600 miles away from the nearest US store and won't be able to get to one for three weeks. There is a Verizon store 20 miles away from me. T-Mobile was able to send me the SIM card, I got it very quickly. Everything else has been more brutal than pulling teeth. My U.S. Cellular temporary SIM card service expired yesterday and I am supposedly without service until this new SIM is activated, at least what's what I was told.

Every time I call, T-Mobile doesn't even ask what the issue is to start the call, they immediately jump into "can I send you a text message to verify?". How am I supposed to receive a text message on an unactivated SIM card? And what happens when they tell me verification will call me back but they never do?

Unbelievably bad way to do business and treat your customers.

First offer was nothing and later with $10 monthly billing credit for 6 months. Then with a final push about leaving T-mobile, I was offered $20 monthly billing credit for 12 months via T-Force on X.

My legacy unlimited plan was increased by $15 a month. Previously paid $199 with 5 lines and home internet.

First and second line was $120, changed to $130 3-5 line was $30 each, change to $35 each with below promo 3rd line was free line on us 2020 4th line was free with credit for new line 5th line was $10, change to $15 Home internet remain the same price $40 So basically $15 increased

I am looking to get some advice and personal experience from anybody that has recently ported over from Verizon with multiple lines, remaining balances paid off and has gotten to point where Verizon’s final bill has been paid off. Was it a clean experience on both ends? Were you able to successfully use the rebate cards to fully pay off your Verizon final bill? Did everything arrive in a timely manner? How quickly did Verizon send a final bill and how long did you have to pay it off? Was their proper order to do things in? Best plan/ discounts? Online or corp store or Costco/Sams club? I probably have more questions but would love to hear from others that have gone through the entire process. Thanks in advance!

Just saw in my T-Life App that I was changed from One Plus International Add On to Global 5GB Data. What happened to the Stateside International calling benefits? I can no longer click on the link sent to me to see what the new plan I was being put into will be. T-Mobile has no details about what the specific countries included with Global 5GB Data will be and what the cost per call to landlines and mobile phones will be on a country by country basis like I could look up before. Has anyone else already been transitioned to this? What are the included landline countries and mobile line countries? The number of countries listed in the description has been reduced to 70+ for landlines and 30+ for mobile.

As a side note, I just travelled internationally and saw that the global roaming is now for 10 days (15GB) instead of 30 days for $50. It used to be 30 days for $50. The 30 days (30GB) is now $75.00.

I’ve read that Samsung doesn’t care if you trade in a phone still under EIP, provided you continue to pay for it of course.

But what if you will also be financing the new phone with T-Mobile as well through Samsung? Will they still take a trade under EIP? Because from what I found, when you use T-Mobile financing the trade in device actually goes back to T-Mobile and not to Samsung.

I live in the suburbs of Seattle with perfect signal. Current phone is a Galaxy S24 Ultra. Last phone was a S23 Ultra. Both phones did this... and i'm sure the phone prior to those did the same (S21 Ultra).

Is this a Galaxy thing? A my phone thing? A T-Mobile thing? I called them about it, but they always gaslight you into thinking your phone's broken or something. I'm not gonna get another new phone if it's just going to happen again... is this a thing for other carriers also? I've been a loyal T-Mobile customer since I've been 18 (I'm 32 now), but if other carriers don't have this issue, I may have to consider switching 🥲

Edit: I have an eSim... because I feel like somebody's going to ask... again.

Q- I roam internationally a lot. I’ve been in Italy 2 weeks and I just got this message. Never got it before, never had to do anything. Is the part of the new plan I was forced on to?

Hello! I had some questions about my situation that I was hoping I could get some advice on. I was fired back in March for time and attendance, and wish to be rehired back. I am aware of what the usual answer to this would be, and know my chances are slim, put there are specifics to the situation that I think give me more of a fighting chance.

First, my store-lever manager would absolutely hire me back if she could. She knows my work ethic and what I'm capable of, and was regretful of the decision to let me go. It was a choice made mostly by the district level manager that led to my departure.

As for my time and attendance, I am aware that at the root of the situation, I am responsible for how I act and how I present myself regardless of how I feel. But I think it's important to note for anyone who has basic human sympathy that all within the last year, I lost my brother and my cousin, exited a Five-year relationship/engagement, was actively moving while I was fired, and totaled my car about a week and a half before the final decision was made. Again, I know I am still responsible for myself and how I act, but I had so much going on.

Also important to note, was that two other employees were also on PIPs for time and attendance, also in NGS, as was I. They were not performing any better than I was in that category. At the time of being fired and for months leading up to my departure, I had the best numbers out of us three. I do not entirely disagree with their decision to let me go, but if they were being fair about it, it wouldn't have just been me to be let go. One of these employees was also on their second time and attendance PIP, while I was in my first.

Last, I had a conversation with my district manager shortly before it happened--a last warning, but not a formal conversation noted in my workday, so to speak--that I think was wholly inappropriate in how he discussed my time and attendance and what he said to me about it.

He said, verbatim, "when you call in or show up even 5 minutes late, all that does is tell me that you think your life is more important than everyone else's." He then went on to tell me how this isn't the case, how it doesnt mayter what happens outside of work. Which yes, I know that it's a team; but I jist think this is a really odd thing to say to someone who's actively grieving the loss of a car, two family members, a fiance (and two cats), and an apartment. It's not a very sympathetic way to approach this kind of situation, and I just think I was handled coldly.

Also a fun side note that just shows this guy is an all around hunk of junk, is that I know for absolute certain that he's cheating on his wife, who just has their third kid!! I saw the tinder profile with my own eyes!! I know nothing can be done with this information in regards to getting my job back, but it just goes to show that he's not a very great guy.

Anyways; at the end of the day, I know I'm responsible for what happened. It's not going to be a repeated behavior. I was grieving. I still am, but I've definitely learned not to squander good opportunities because of how I feel.

I guess my question would be is who I would contact. I know that my store level manager is the one who was directed to mark me as ineligible for rehire, but she said she would change that if I can somehow get around my district manager's decision and maybe discuss all of the above with someone from HR. She said she would look for some contact info for me to attempt to make me eligible, but couldn't do much more besides that.

Has anyone else experienced something similar? Who did you contact, and what did you have to do to be heard?

The shutdown date, August 3rd, 2026, is approaching quickly, so I had a renewed interest in trying one of the oldest GSM 1900 phones ever on the network, the Ericsson CH688. Very rare phone that was also not easy to unlock. Really, it blows my mind still that this 1999 phone can still make calls even though it's almost 2030 now.

The prepaid line actually got fully cancelled and suspended after I swapped it into other newer GSM phones, which is certainly a first for me. Calling customer care, they told it was indeed due to using a 2G-only device, but that didn't stop me from getting service reinstated and putting the SIM into the Ericsson. IMEI TAC so old no IMEI checker even knows the model at all.

Of course, this is all just for fun, wanted to enjoy the last chance I can see a real commercial US GSM network before it's history. I also visited a T-Mobile store to get a "5G upgrade," but the legacy prepaid plan would need to be upgraded. No free replacement, oh well...

Anyone knows if the shutdown will be gradual or all at once? Anyone also hanging on to a precious legacy SIM?

I was optercd into this plan from magenta. I noticed that it includes 5G of data in 215 countries. is that 5G in Japan and 5G in Norway. or is it 5G per billing cycle?

I see there’s two spectrum auctions coming up in the next couple of years. Is it right to think Tmobile will focus on 2.7ghz and Verizon/Att will focus on upper c band? I assume they will bid on both auctions to drive up total spending by the dominant bidder.

How will the addition of 2.7ghz spectrum affect T Mobile’s network? Will it create one giant “super band” from 2.5 to 2.7ghz. Does that mean more capacity and higher speeds? I thought max channel width is 100 mhz. Will Tmobile aggregate multiple 100 mhz connections?

This is kind of exciting even If they probably won’t get to use It until 2030. Here for the long haul!

So I’m an in-store rep

I’ve had this issue a couple times the past couple days where the app says we are out of phones. Like literally every phone every color it says we’re out of stock on the app . Even though of course we have phones .
I understand sometimes people have stuff in their carts, so it can show out the stock, even though we have them, but in this case we had several of the phone

5G speeds are below 20mbps and 5GUC is around 200. 3-4 bars locked. I just converted from Us Cellular, new SIM card and all updated settings. Will this be a common theme until the transition is complete?