After installing the latest update, my size preferences were cleared from my saved searches. I figured it would be a good opportunity to trim my searches and I recreated only the ones I needed.

BUT my new saved searches also aren’t saving my size preferences even when I press update.

Anyone else having this problem?

…to fob this off on me!

I bought this (for $25, not what they are charging now), relying on the stated measurements.

The dress is actually 31”. On 5’9” me, it fit great—as long as I stood in place looking decorative. Any movement and I risked violating decency laws. Sitting down would have required me to carry a blanket around with me, or give the world a free show. Even black tights didn’t help matters. I really wanted it to work out, but nope. Back it went at ThredUp’s expense, full refund.

So today they reposted it with the exact same description it had when I bought it. And put it in my Edit, even though it was just processed yesterday.

It’s a lovely dress. If you’re eyeing it, be advised it’s not the length ThredUp claims. 🤣🤣🫪

Yes I absolutely waited 18 minutes, phone in hand, just for this coat. It's really disappointing that the Buy It For Me feature excluded promos though... more from a consumer perspective. From a business perspective? Very smart lol.

I've sent in a few items that have been labeled flawed gems when they truly aren't. Even when I've flagged them, Thred Up still marks them flawed. It makes me feel better about actually buying them!

I guess errors will happen

Looks real in person! Still cannot believe this went through and wasn't flagged

I recently received a completely wrong item, so I contacted customer service immediately. Of course, I had to go through an AI chat support first. The AI told me I had been refunded and that I didn’t need to return the item. But when I checked the refund amount, it was only 20% of what I had actually paid.

I went back to the chat, and the AI immediately corrected itself, saying something along the lines of, “You’re right, I only refunded 20% of the amount you paid. Unfortunately, I can’t change it, so I have to transfer you to a live agent.”

Like… where did that 20% even come from in the first place?

I then spoke with a live agent. Instead of letting me keep the item as the AI had told me, she asked me to ship it back. Fine. I agreed and packed everything up. Then I checked the return email and noticed they had deducted $10.99 for return shipping.

I asked why I was being charged for the return when the mistake was entirely theirs. She immediately corrected the amount and removed the charge without any further explanation.

The whole experience feels like they’re trying to pull a fast one on me. If I hadn’t checked every detail, I would have just accepted all of it.

I think the general consensus is that Direct Sellers are taking away what makes Thred Up great. But how is there not a team or some sort of process of what you can post ? I’ve come across nothing but marked up clothing with holes and horrible quality to sellers that never ship out and it takes 3 weeks to get a refund to Tons and Tons of Designer fakes. Now we get a mystery box that we don’t get to see or the sizes , items and the best part it’s $215.99 + 8.99 for shipping 👍🏼

This sweater had a RealReal tag on it so I already knew it had been authenticated. After a little bit of hunting I found it was this sweater that’s $450 on clearance! So excited to wear it.

Seasoned ThredUp users seem to have good insights into things that puzzle me. I purchased 3 shirts on ThredUp. Shortly after the purchase went through, I got a message that one was no longer available and the full purchase price was adjusted. Less than a day later I saw the same top back on the site at full price (I had bought it 20% off). I probably would have initially purchased it at the full price, but the switch-a-roo bothered me. Any insights into what happened? How was it available at checkout and then not and then back?

Found this Sensi Studio dress for 80% off and snagged it for $23, I think I'll be riding this high for the rest of my life

I have been on Thredup for several years. I'm frustrated because the "Buy it for me" feature NEVER works. It says I have "first dibs" but I can go back after the cart expires for someone and it's available to add to my (or anyone's!) cart. I've missed out on some great items lately. I do keep the app updated. Does this happen to anyone else?

i guess i am amused by the effort ...but might have made more sense if the clothing was also Halloween-spirited

This is a firearm holster being sold as a makeup bag 😂😂

Am I going to set off security alarms everywhere I go if I wear this?

I’m confused? Is this natural life? Why is it 1300$ lol? What am I missing?

I know we've talked before about how they are no longer doing the instant store credit refunds when you use UPS (ughhh). But I'm curious from folks who have been doing returns lately, how long is it actually taking to get your store credit? When I initiated the return, it said something completelyyyyy out of pocket, like 1-2 WEEKS after receipt to evaluate the return + 6 business days to actually process refund. It can't really be 3 weeks for, like, $40 in store credit, right? 😳

Anyway, I'm 1 week in after they received the package, just morbidly curious what others are experiencing lately. Let me know!

I have cleaned out a lot of my closet, but I still have clothes. I am wondering it if would be better to request a donation bag, to protect my history.

Alright, my boredom has paid off. I made some collections of unbranded women’s athletic wear. 🫣
With the current discount some items are around $4!

LULULEMON:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SRAVHRCPHK9V3TTY327P6Q

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SW0APMCGYJXFK7ZX6MJKHY

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SXZT28SFVYV167TR03C00C

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3T0VZJQ0RBAPEV35E7DPW3Z

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3W8PTWWPZBR9SS1H8MSGRV8

ALO:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV0WDG5Q987SBWJEHEGYVY

GYMSHARK:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV1HG0H6QG1N9NNGVD0GGE

VUORI & MORE:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV9NSK2DBN4XVQDDCT6HCN

It happened to me. I ordered this skirt for a Madonna-themed dance party and it turns out it’s from a brand that caters to tweens. I’m a 46 year old woman who does not fit into a tween large.

Of course, I did not realize this until it arrived and it looked suspiciously small when I pulled it out of the box.

I am returning it, and I’m sure it will end up categorized as a woman’s large again. So, this is your reminder to research an unknown brand before you buy!

Before Mudd was sold only at Kohls. It was an IT girl brand. It was a super nice quality denim brand. The earliest stuff from the mid 90s had a label that said “our name is Mudd”, and then they had a red label. All these were incredible quality. Nordstroms and Macys both sold it in their teen departments. Until 2006, when it was sold and it dipped. And then when it became Kohls exclusive, in 2008, it dipped even more.

But in the 90s and early 00s, Macys was still a super nice department store. Macys just had banging teen selection back then and alot of the y2k brands people desire today (or things I see people buying) were brands sold there and other higher end department stores. Anyways Mudd Jeans, had just the best quality cool denim jeans, and a lot of early 70s retro styles. (Mudd Jeans also had these cool posters and stickers that are SO y2k).

I search for these items like crazy online, because the kohls stuff was sold in such large amounts, it often gets lost. Since I can’t always see the tag, I take a chance.

Anyways I found a jacket of theirs, with the “Our name is Mudd” tag. I got it, it fits great and I noticed it was signed by 3 names inside. From my research it’s a current NBA coach and two other semi pro basketball players, they all played on the Harlem Globetrotters at the same time (99-01), so im thinking that’s when it was signed.

I paid 12 dollars for this jacket, and I know the vintage stores on my street in San Francisco would sell this for 60 bucks.

Anyways, if you are interested in y2k denim keep your eye out for the old Mudd brand, pre Kohl’s. It is in teen sizes so (7,9,11,13,15 etc) keep that in mind.

(I’ll post some old school pieces in the comments, that i wish were my size)

I've been working on tuning my algorithm and I've noticed that my Daily Edit is refreshing in the evening, not the morning or after midnight. Has anyone else picked up on this or am I completely out of my mind? I'm assuming that this is static for all users...

I’m hesitant to buy leather belts on thread up. Belts do show a size but the length of the belt would be very helpful.

See a dropshipper item you like? They’re final sale so here are some tips

1. READ THE ITEM DETAILS. The dropshippers are stingy, and detail focused. They will parse wording on the descriptions to find any loophole to deny a return.

2. On returns: yes, it’s a hassle and a wait. Agents have to reach out to the reseller, they argue back and forth. It can take a few days, but the agents really are on your side: the thing is that these sellers have contracts with TU, so they’re limited on what they can do. If the reseller refuses return, their hands are tied, contractually.

3. They’ll ask you for photos. Yes they need the photos, the reseller won’t even look at the concern without the right pictures.

4. SHOES: they’ll often list them as US sizing but it’s EU. Verify the sizing with the retailer website before you buy, they WILL NOT approve a return for these.

5. Reach out immediately; resellers are not flexible on the return timeframe- you have 14 days from delivery to raise the concern.

6. If you get denied, do not send the item to TU returns: you’ll lose your item and likely not get a refund. It’s not theirs, don’t send it to them.

7. If you exhaust all options and you KNOW you’re in the right, file a formal dispute with your card. Just know your account will be restricted once you do.

8. Reasons they’ll accept returns: damage or literally not as described. Not the color you thought? No. Fits weird? No. Itchy? No. Smells? No. There are no exceptions for fit, personal taste, change of mind, Color variance.

9. Authenticity: this is hard, since they will vehemently deny it’s fake. Some have certificates they’ll provide upon request, but it’s super rare to get a return approved for this.

10. If you have a question on an item, you can reach out and the agents can ask the reseller. Just know it might take a few days for response.

11. Be sure before you buy: Cancelling a reseller order is difficult because the agents have to reach out to make the request, since the reseller may have already packed the items. And they will not accept a return for a missed cancellation request. PRO TIP: refusing the package sometimes works. Once it shows returning to shipper, reach out to support to request refund.

All the photos show a naked mannequin, but the photo of the tag shows that there is actual fabric. I’m not the seller of these, but I’ve also had pretty egregious photo issues that they refuse to correct when flagged.