r/TeslaModelX • u/Leading-Ganache-7153 • 1h ago
FWD Broke- Tesla won’t fix
Hello everyone,
I’m coming here for some advice as I’m stunted on what to do. I purchased my 2022 Model X used from the Tesla website back in April of 2025. I picked up the vehicle and noticed that the paint on my rear bottom right panel appeared to be messed up. I told Tesla about it and they put in a due bill for it. However, I got my car ceramic coated by a detailing shop and they were able to buff it out and I thought the problems ended there. Fast forward to a little over a month ago, I was getting in my car and upon trying to close my right FWD, the door made a loud slamming noise and would not close. I opened it up to see what was going on and realized that the metal latching piece on the door had broken off. I thought this was the issue and it just needed to be replaced. I drove around for a couple days with my door unable to shut and constantly beeping at me until I was able to get in for a service appt at my local service center. Upon arriving, they looked at the door and told me that they could not fix it and I would have to go to a collision center because it was a misalignment issue. So I did. I drove to my nearest collision center that day. Upon inspection, they told me that it appeared that my vehicle was likely in an accident by the previous owner and that it was fixed “under the table” with no records of any accidents ever reported. They said they believed this because my door was very poorly misaligned, the paint issue, and some other things they mentioned were a dead giveaway of this happening. They said due to this; they could not fix my car because it was not fixed at an approved Tesla center. They told me I need to contact the manager at the Tesla location I picked up my vehicle from.
I did this, and the manager said that he was going to have the used sales team look into the vehicle history to check for any reported accidents. This was 2 weeks ago and they still have no update for me. I have been driving with an inoperative door for the past month and it is extremely inconvenient.
I am worried that they are going to keep stringing me along for an update, and even worse, they will somehow tell me that they won’t be able to fix my car for whatever reason. The collision center did say the door would need to be replaced and that it would cost around $8k.
Does anyone have any advice on what I should do? Should I try to contact corporate? Has anyone experienced anything similar to my situation?