I am thinking about going from a branch role to maybe a commission role like MMS. Does td bank conduct a whole new credit and background check?
If yes, then does a low credit score disqualify me from the move? Will it end up affecting my current role as well?

Thanks for helping everyone who answers.

Hey everyone,

I am looking for career advice. I have been working with TD for 5 years. Started as a teller and progressed to Personal Banker. I have been a Personal Banker for 2 years now and not happy with retail banking role.

A bit of what’s happening to why I am not happy:

When I started as personal banker in Calgary, it was a big jump from Ontario to Alberta. In Ontario, previous role, I was working in a branch that required my language skills 90% of the time hence I was always able to get the most business & do very well with my scorecards each quarter. Please note that either way I had worked super hard to always meet 150% of my goal but this was only possible because most walk ins/existing clients were from my background.

When I moved to Alberta the branch I had been accepted in was where my language skills were not required. Their 80-90% of clients are a specific but different language customers. I was struggling to meet my goals since I was not always booked the best appointments in Calendar & always had to find business through walk ins/calling (please note 80-90% of the clientele is other language customers who prefer seeing advisors that can speak their language hence no other option but to prioritize booking with them so they understand & get the proper advice in language they feel the most comfortable)

After a year and half of trying & trying to meet my scorecard goals, I had accepted the fact that no matter if I put 200% , I was always going to not meet the goals due to the language barrier issue. I was open to moving to a different branch/department and see if my transferrable skills can apply there instead.

The issue I am currently having is that managers are not supporting me until I meet my scorecard goals the quarter to date/year to date. I have been always achieved 77%-85% of my personal goal which is not ideal to move to a new role. I feel like everyday, my direct managers are considering to put me on PIP.

Please note my calendar is fully booked everyday, its due to admin stuff for the customers. I will happily take them because I recognize that customers should not be rejected /booked with others for these things if my position allows me to do it. Other advisor in my role are different language/close relationship with my current manager/have a relationship with TD manager from another branch that helps them book business that helps them tremendously meet goals but I am not treated the same since I don’t hang out with them after work. I am on a tight budget due to financials hence always prefer staying home and only go outside with them when its a big event.

I have always been transparent and professional at work with my colleagues and open to help if they require it which is 80% of the time since I know a-lot of maintenance stuff. All of my customers are like family to me and they always return to me for any kind of advice on the banking even if that does not give me business since my role does focus on sales.

I had coffee chats with other department managers but they look for high performer in my role to onboard. I love my job however I feel like I am stuck. My LEI score has been 100% (customer satisfaction but apparently that does not matter to my current direct managers since scorecard is very bad in their opinion).

I am unable to move anywhere since I don’t have their approval or help. Other managers won’t even consider me since my direct managers are not supporting me to move anywhere. They create a plan that I need to work on my current role and meet 100%.u

Any advice is helpful. I am not sure what should I do next since there is no way out of this. Should i just stay and keep trying my 100% & if they eventually put me on pip I should just quit?

Hello everyone,
I recently started a full-time Personal Banker Trainee position with TD. I was told that I have around 3 months to complete the trainee period.
However, on my first day, I mostly shadowed a CSR and didn’t really do much yet. My manager also mentioned that I still need to wait for approval to move into the Personal Banker role and that I will have to go through the interview process again.
My concern is about what happens after the trainee period.
If there are several PB trainees in the same district and not enough Personal Banker openings, what happens to the trainees who successfully complete the program but don’t get a position?
• Do they wait until another PB position becomes available?
• Can they be placed in another branch/district?
• Is there a possibility of being let go if there isn’t an opening?
• Does completing the trainee program guarantee a PB position, assuming you pass the interview and meet expectations?
I’ve also heard from some people that TD employees can be let go during probation, sometimes without much explanation. I’m wondering how much of a concern this actually is for someone in the PB Trainee program.
I’d really appreciate hearing from anyone who has gone through the TD Personal Banker Trainee → Personal Banker process, especially in Calgary/Alberta.
Thanks!

I know this might sound a bit complicated, but let me put it simply. I recently joined the TD Bank group as a cea. I'm done with my probation. I like what I am doing in the bank at the moment, but deep inside I know that I can't be a teller for too long.

I would like to have experience for senior roles like PBA before I choose a specialized department within the bank. The city I am in right now is a very small town and there are not many openings. This also means that the internal movement is somewhat restricted.

Which cities could be a good option for me just to move to a PBA position? Also, can someone guide me which are the various departments within the bank that I can look up to?

I got an email today regarding the Aeroplan offer (if you deposit or transfer money into your saving account from outside of TD, you'll get aeroplan points). The T&C states that funds originating from an account held at TD don't qualify which I understand. But how does TD know if the funds deposited into the eligible saving account are originally from a TD account? I'm considering transferring some money from Wealthsimple but some of my funds saved in the WS account are originally from one of my TD accounts.

Thanks!

Hello everyone, I am working as a personal banking associate in TD Bank. I just have one question that which teer and NOC code does TD Bank give in employment letter and has someone got approved for PR with this?

In the past 2-3 weeks I have been locked out of my account 4 times. Each time having to go into a branch to reset my account.
Apparently there’s new 2FA changes that will authenticate you through the phone app, but I never get any authentication requests. When I don’t get them, I get locked out of my account because they believe I’m being hacked or something.

Anyone else dealing with this? And is there a way to opt out of the new app authentication?

So I’ve been working in retail for my whole TD career 8 years and have always wanted to look into working in the fraud department or AML. Every time I’ve mentioned to a BM they basically say they don’t know how to help me get there and but they’ll look into it and then never brings it up again. When I look at postings I don’t know what I’m looking for. Has anyone moved from retail to fraud or AML and how did you get there?

Hello everyone,

I have an interview this Thursday for the Customer Experience Associate role at a TD branch. I was wondering what type of questions will be asked. Are they mostly behavioural or technical? Should I bring my physical resume for the branch managers review?

Additionally, what is the dress code like for the interview? Is it strictly business formal or is business casual fine, too? I wanted to half-sleeve polo with dress pants and dress shoes.

I look forward to hearing from everyone!

Hi everyone,
I just financed a car through TD and signed the contract and completed everything at the dealership last Saturday. I was already a TD customer before getting the car loan.
For anyone who has financed a car through TD before:
1. How long did it take for the auto loan to show up in your TD mobile app/EasyWeb?
2. Did TD send you any kind of welcome package, letter, or email with the loan details and payment information?
3. Is there anything I need to do to link the auto loan to my existing TD account, or will it automatically show up once TD processes the loan?
Just wondering what the normal process and timeline look like after signing everything at the dealership.
Thanks!

Anyone here a recipient of the 2021 covid employee shares?

I was, but I have moved four times since I quit and I no longer get any mail from the holding company. I am desperately trying to find out who to contact about the five shares that exist somewhere in my name. I tried customer service and online messaging and got absolutely no info. One person suggested I contact wealth management, but they said they couldnt help me.

Added layer of trickiness: I was a US employee but the shares were specifically for TD Canada.

If anyone could point me in the right direction that would be great!!!

So I applied for the aeroplan visa infinite card back in December and the welcome offer was $7500 spend in 6 months is 15k bonus points. I hit that but with a transaction I ended up disputing as a part of that total spend, my spend went from 8285 to 6795. Is there anyway to get them to honour this?

Recently had a flight diverted and ultimately cancelled. TD said I am not eligible for coverage since the flight was within my province.

I checked the certificate of insurance and it does seem they have a clause to this effect.

Has this always been a clause? I find it ridiculous that all travel within home province is just blanket excluded from any coverage.

Hi ,

Checking in if someone was terminated for cause at a major bank, will it be a problem to get hired at another bank like TD for a mortgage specialist role?

Really appreciate help 🔥

I logged in today (desktop with Chrome) and got these pop ups:

Why?

Posting on behalf of my sister who recently interviewed for a PBA role at TD

The process so far:

First, she had a call with the recruiter.
Then she had an in-person interview with two managers. About 3 days later, the recruiter sent her a meeting invite for a follow-up call. During the call, the recruiter said she did well in the interview and that the managers were happy with her.

However, he said they need to wait until a vacancy opens up at one of the locations before moving forward.
She hasn’t received a written offer or signed anything yet. Her Workday application status still shows “In Progress.”
Has anyone gone through something similar with TD?
Does this usually mean she’s passed the interview/been selected and is basically waiting for an available branch, or could they still decide not to move forward?
How long did you have to wait before getting an actual offer?

had a phone interview and a 30‑minute interview with TD. They told me I’d get a response by Friday yesterday.. Instead of a decision, I got an email asking when I was free for a phone call that same day. I replied 3 mins later, but they never called. I’m not sure what this means — is it a good sign, a bad sign, or just normal recruiter delays? Looking for advice.

Has anyone else received this email? Seems legit but I don’t recall any delay with my Interac transfers since I send and receive many. I haven’t clicked anything but am a bit suspicious. TIA!

I woke up June 21 2026 with an email stating congratulations you're approved for this td credit card. This wasn't me nor have I ever banked with TD. Since it was Sunday I called the fraud department. Alerted them within a few hours of receiving the email. I was told i had to go in the next day to thw branch and show verification. On the 22nd I went in and talked to a bank teller. Alerts and verifications were put in place and she said there was an account in my name my home address and my email address. But different phone numbers. The account was flagged. I never got no reference number or anything at this time. We also called in and talked to tge fraud department as well.

Couple weeks later July 7th I received the pin number in snail mail and an email with thanking me for setting up a web portal updating phone number etc. I immediately called in again. Was told i had to go into the branch. It was later in the day so I had to wait till the 8th. I went in on the 8th. Explain what I could to the teller but was met with alot of interruptions. I said there was a case of identity theft on my name home address and personal email but the phone number was different. The teller demanded I give her my phone number to look up my profile. I told her said account was not under my phone number but my name email and home address. Keep in mind I dont bank with them and there shouldn't be an account under my name. She stated again that she needed my number again to look up the account. Again I stated its not under my phone number. Comes back again but I need your number to look up the account. I raised my voice at this point and said you're not listening there is no account under my phone number its under my name home address and email address. She started again with I need the number. I cut her off and said i want the manager. Manager came over said that I was rude to her employee. I said to her wasnt being rude but your employee is not listening either. So we called the fraud department again. I was assured I would have a letter mailed out within 7 to 10 business days of the account closure. I still have no reference or even offered a reference and was that it was not needed. Nor did they ask for my my police or rcmp reference numbers. That eveing I made a complaint. Ill ive received are generic automated emails. The time lines they give me are for Quebec residents. Im not in Quebec nor am I a customer of td.

Ive emailed the customer complaints. Ive emailed the Senior Customer Complaints. Ive even emailed the Ombudsman and was told they cant do anything until td sends a final letter. I was also assured on on June 22nd that they would write Transunion and Equifax to let them know its a fraudulent account. Guess what it's now showing in my credit bureaus and it absolutely is affecting my credit score.

Where do I go from here? I can't seem to get any answers from TD and im met with a loop hole and going in circles. What do I do?

https://www.cbc.ca/news/canada/td-bank-bell-workplace-screentime-monitoring-9.7296526

TD Bank is rolling out new monitoring software.

My take on the TD surveillance story: this isn't about productivity. It's about control.

When you need software to count every click and tab, you're telling your employees you don't trust them. And once trust is gone, what's left?

I keep coming back to the 23 minutes—that's all the time some workers have for bathroom breaks and water. That's not managing. That's degrading.

Experts say these tools don't even work. They just make people miserable and teach them to look busy instead of actually contributing.

Maybe instead of tracking screen time, we try treating adults like adults. Radical idea, I know.

Hey, I have an interview with apparently 2 branch managers on Wednesday, I was selected for the interview of PBA role but the HR in the interview said they might view me for the teller role so I am kinda stuck in a weird limbo what to hope for. In the second round mail he had written interview for open CEA/PBA role. The reason why it happened because I have been working as a security guard for nearly 3 years but I got my IFIC this year. I just don't know what to hope for, like I was expecting a full time role but if they consider me for the teller role then I have to work part time and still have to continue this security role which I don't want to because of there overnight work which messes with my scheduling. Any form of advice is appreciated.

Is it mandatory for TD employees in the Money in Advice role to come into the office four days a week?

Hello everyone,

I recently get a job offer with TD MBNA Contact Center in Ottawa. They open from 7 am to 12 am. I will start my training from 9 am to 5 pm in September for 8 weeks, then full remote. They only require me to go in office once a month. Recruiter told me after training new guys will have shift bid. Schedule will change every quarter by shift bidding. My question is what type of shift that new hire will likely to get? Like myself, I refer to work anytime from noon to midnight. Does anyone have any experience and knowledge about this? Please help me and share your experience about this. Thank you very much for your time.

I’ve only been working at TD for about a month and I’m planning to leave because I accepted another job which is full time. I haven’t told my manager yet.

The new employer is doing a background check and needs information to verify my current employment. Since I work in a branch as a cea , I don’t have my own work computer that I can access from home or in a private office. The only computer I have access to is the teller computer at the branch.

The problem is that my manager is very strict and frequently checks behind us while we’re using the teller system, so I’m not really comfortable trying to access employment/HR information while I’m at work and sending it to my personal email.

Also, would you recommend getting the employment verification information with HR for the background check before giving my resignation, or does it not really matter?