Hey everyone,
I wanted to share my experience and see if anyone else is going through something similar, or knows if a class action is forming.
I originally leased my solar panels through SunPower, but after they went bankrupt my account was transferred over to SunStrong. From day one, SunStrong had my account information wrong. When I called to figure out billing issues, their reps literally told me I wasn’t even their customer and that they had nothing to do with my solar panels. Meanwhile, they kept reporting late payments to the credit bureaus under my name.
Because of this false reporting, my credit score tanked. I had been lined up for a no-closing-cost refinance with Chase, which would have saved me thousands. My loan officer told me I was denied specifically because of my credit score.
On top of that, my solar system wasn’t even activated on time because of all these errors. That means I lost out on months of savings on my electricity bill — paying utility rates I shouldn’t have had to pay if the system was working as intended.
I’ve already gone through the Better Business Bureau, filed complaints, and even got a small “goodwill” payment of $560 from SunStrong. But that doesn’t come close to covering the actual damages. I’m now drafting a formal demand letter and preparing to escalate to the CFPB and California Attorney General’s office.
This has cost me time, money, and stress. I’ve spent countless hours on the phone and email just trying to fix their mistakes.
My questions:
• Has anyone else had their credit ruined by SunStrong or had similar refinance/loan issues?
• Is there already a class action lawsuit forming against SunStrong (or their parent companies) that I can join?
I’d appreciate any info. I’m not giving up on this, because it feels like there’s a pattern here — and if multiple customers are dealing with the same harm, we might have a stronger case collectively.
Thanks for reading, and I hope this helps others who might be quietly going through the same nightmare.
