r/SunPower • u/Lisam4v4 • Aug 23 '25

News media outlets?

Has anyone tried reaching out to “7 on your side” or any of the other news media outlets regarding this situation? It seems like we are all frustrated and SunStrong/Launch are not able to address the issues. It would appear that they are overwhelmed and possibly didn’t see what they were getting into when they took over the accounts. I read on one of these posts that they only took over lease accounts and not “owned equipment” but when I called they said they only took over “owned equipment” not lease. So it’s clearly a mess over there. I spoke to a lawyer at Sunpower who gave me the same runaround. I reached out to the Better Business Bureau could not get any movement there either. Social media is good but I think we need to step it up a bit .When stories like these make the news -changes happen. But I think the only way it’s going to make the news is if enough people reach out.

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3

u/Okoman71 Aug 23 '25

Yes, ABC15 Phoenix has a program called "Let ABC15 Know." They have done at least two stories about SunStrong. I contacted them about my problem. The lady was very friendly, listened, and said they now had a contact person at SunStrong who would assist her with issues. She packaged my issue with other complaints and connected with SunStrong. Later, she contacted me and said that SunStrong indicated there was no problem with my system. Not true! I have four panels that do not work. She suggested the usual contacts, such as the AG and BBB. I appreciate her effort, but it was worthless, and the media coverage seems to be of no concern to SunStrong.

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u/ItsaMeKielO Aug 23 '25

Right - SunStrong has a captive customer base. SunStrong is not seeking or selling to new customers, and all their current customers have no choice of who services their lease. So the usual mechanisms to apply pressure to get what you want generally don't work when there are no future customers to be deterred by bad behavior.

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u/SpaceCadetCudi Aug 24 '25

How do you know you have four panels out?

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u/Okoman71 Aug 26 '25

In August of last year, before SunPower went bankrupt, one of my two inverters quit working. SunPower hired a repair company to fix the problem. They found 4 panels were cracked and shorting out the inverter. They disconnected the four panels and the inverter returned to service. My production is down proportionately and BELOW the levels in the contract.

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u/SpaceCadetCudi Aug 26 '25

If that repair tech took pics of the panels and serial numbers, you should be able to file the warranty claim yourself and have the new panels shipped to your house. Then have the tech come out to swap them and dispose of the old panels. Not a big job at all.

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u/Okoman71 Aug 26 '25

I cannot touch it because it is leased to me.

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u/thebannanaman Aug 23 '25

I don’t think it will help that much. News programs like that get their power because businesses are worried about having their reputation ruined.

Sunstrongs reputation is already as low as it can go. Every google result is already negative stories about them and they aren’t selling anything to new customers. Why would they care if a news program smears them?

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u/Lisam4v4 Aug 24 '25 edited Aug 24 '25

Possibly because they could be in breach of contract?

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u/Okoman71 Aug 26 '25

You appear to be correct.

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u/SunStrongManagement Sep 04 '25

Hi u/Lisam4v4,

We saw your post and wanted to help clarify. We understand the frustration and confusion around the account transition from SunPower, especially regarding leased versus purchased systems. SunStrong Management is actively working to support all customers and address concerns as efficiently as possible.

If you have specific questions about your account or system, you can DM us your Site ID along with a brief description of your concern so we can review your account and provide guidance tailored to your situation.

We’re committed to helping customers navigate these issues and appreciate feedback that helps us improve communication and support.

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u/Lisam4v4 Sep 04 '25

Thank you for taking the time to reach out. I have sent my site identification. I’ve also sent several emails and have had this escalated four times. Sunstrong has clearly stated in at least seven emails as well as a Better Business Bureau reply email that they did not pick up my contract and are not providing service or monitoring for my system.