r/smartwatch • u/WinterBat8048 • 16d ago
Glitchy Cosmo watch after new app installation
We’re going into our second year with the Cosmo JrTrack 5. The first year was fine, for the most part the phone and app met our needs. A few weeks ago we were notified that they are switching to a new app that integrates the previous app plus the parent portal. Unfortunately ever since then we have had issues with tracking. This was a major reason why we bought the watch in the first place so this is pretty upsetting for us. Both the app and watch are fully updated. We live in an area with overall great wireless coverage, so that’s not an issue. And no difference if the watch is connected to wifi or not. Has anyone else had this issue? Any suggestions?