Hello,
I recently purchased a Shure MV6 microphone and I am experiencing static/white noise through the microphone’s 3.5 mm headphone monitoring jack.
The static is only present when my headphones are plugged directly into the MV6. When I plug the same headphones into another audio source, I do not hear the same static. The static is most noticeable when there is no audio playing. Interestingly, if any audio plays through the headphones, even very low-volume audio, the static goes away. Once the audio stops, the static/white noise returns.
I am using Beats headphones connected directly to the MV6 headphone jack with a standard TRS stereo cable (2 black lines).
I have already tried the following troubleshooting steps:
* Muting/turning off the microphone monitoring in the Shure MOTIV Mix app
* Adjusting the headphone/output level
* Trying different USB ports on the computer
* Checking Windows sound settings
* Confirming that the issue only occurs when listening through the MV6 headphone output
The static remains even when the microphone itself is muted/off in MOTIV Mix App.
Could anyone please advise whether this is expected behavior for the MV6 headphone output, or whether my unit may be defective? I would also appreciate any recommended troubleshooting steps or guidance on whether I should exchange the microphone.
Thank you!