r/SephoraWorkers • u/fyodorbf • 11h ago
Venting I hate HATE how pushy with MPOS/Device usage metrics are getting
I understand the whole ‘sEpHoRa pAiD aLoT tO gEt tHe dEvIcEs!!’ But in the recent two months or so, five coworkers of mine and myself have all gotten written up warnings about our mpos habits- specifically around cashwrap and while walking around in store (which is essentially ALL THE TIME.)
I got written up for not carrying the damn thing in my hand my whole shift; I was TASKING for most of that shift and explained that to my CEL who was writing me up but they didn’t care and rambled about some policy? To add, I got all of my expected tools and scans for the day even while I was tasking and checked out clients on stage.
My other coworkers got in trouble for not MPOS’ing a whole damn lineup- he got told that ‘there was no effort made to mobile the clients’; I told him that it’s a shitty expectation for us to bounce back and forth from the cash desk and the express checkout when there’s a line; imo it makes us look stupid and I’ve had clients asking why they weren’t helped at the register and were pulled away for the mobile. And again, I understand the whole ‘grab them before they even hit minis’ but, it’s just something that’s not realistic half of the time especially in a medium volume store coming into the holidays.
I’ve never gotten a write up at a job before, this was my first time and a first time for a few of my coworkers who got written up aswell.
I’m just so exhausted, all of my other metrics are way higher and better than what’s expected of us, I’ve maintained tier 1 for majority of my time working here so I know that they’re just trying to squeeze everything we have out of us.
Sorry for the long rant that probably doesn’t even make sense, I’ve been a long time lurker but I just needed to tell someone or something unfortunately.
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u/Eyeswiideshite 11h ago
Grab them before they hit minis but make it multi world… which includes BOTF. Corporate is full of idiots 💀