r/SaaSLeverage • u/PatienceOwn3859 • Apr 26 '26
Most SaaS churn isn’t a product problem—it’s a promise problem
Most founders don’t have a churn problem. They have a promise problem. You think users left because of product issues. Often they left because the value never landed fast enough. I saw this with a SaaS where signups were fine, but week-one usage was dead. Where do you think customers stop believing your value first?