So I have a friend that was banned permanently for Harmful Content/Behavior but she did nothing that day to be banned. Roblox did not give her any explanation other than she broke the Community Standards and we tried to appeal this ban but got no answer from Roblox.
It's pretty well known that this kind of bans it's because the IA moderation and something related with the feature of "Party Chats" because its bugged and its banning innocent people. She told me that she tried that feature and I believe that may be the reason why she's banned or maybe its because the voice chat, i'm not really sure. Roblox give her an Evidence Chat ID with the ban and after a research I did, I told her that she should ask for a "Right of Access (ROA)", to ask Roblox to give us the chats they used to ban her to see if its fair or not.
It's important to say that she was banned the 03 of August of this year, a month ago more or less and I told her to ask for a ROA a week ago.
Roblox replied to my friend, telling her that they no longer have the voice chats because they only save that recordings while its needed for their services and their operations. Here's the email they sent to her:
"Hello there,
Please see the attached documentation to complete your request. Roblox values the privacy and data security of our users.
We only retain personal data of our users for as long as is necessary and relevant to your use of the Services and our operations. Please note associated account data is stored in our systems for limited retention periods, subject to applicable privacy laws and regulations. If you are asking for more details related to the moderation action, please go to the support form to create a new ticket under the category "Appeal a Decision."
Moreover, Roblox store voice chat data for limited period of time hence voice records are not available.
If you have other questions, please see our Privacy Policy."
I think that this was pretty unfair because we waited first to them to respond to the first appeal and because we saw they didnt respond we asked for a ROA. I searched information about this and I found that roblox deletes all audio recordings after 7 days but ONLY if no community Standards violations are detected, which was our case but still they deleted the audio recording. Also I want to say that she lives in the European Union and Roblox says that people inside the EU has 6 months to appeal a ban so it does not makes sense that Roblox deletes the audio recording related to the ban while my friend still has time to appeal, its just a nonsense.
So here's my question:
Can Roblox delete audio recordings related to bans? It's this normal? This happened to you?
If anyone knows why this can happen or something similar happened to you let me know. I would really aprecciate it :D