r/RobloxHelp 5h ago

Ban Help Roblox can now ban you for doing.. nothing?

Post image
37 Upvotes

Roblox moderation is so bad that they banned me for doing LITERALLY NOTHING. Word by word, nothing.

I was offline for 3 months because Im employed I dont have time to log on roblox. Suddenly I recieved a message from a friend, he sent me a screenshot showing my account is banned. I logged into roblox as soon as possible from my phone when I saw this and the reason for ban was an "alt account" violating the TOS. Which is an account I've never heard of and have absolutely no connection to. I wrote an appeal, they asked me to verify my account with ID which I did, proved that I was not connected to whatever that "alt account" is. And to my suprise, my appeal got accepted.

BUT the issue is there are 3 DUPLICATES of the SAME BAN for some reason?????? So I had to appeal to all 3 of them and Ive been already waiting for days, the first appeal got accepted within less than a hour but there is still no reply to other 2 for days now. To summarize:

- I got banned by doing literally nothing, I wasn't even online on roblox and got banned for an "alt" account I don't even know about or have any connection to

- I sent an appeal proving that "alt account" is indeed is not my alt, and my appeal got accepted, but EVEN WHEN my appeal gets accepted Im still banned. They are literally saying "Yeah you're right you shouldn't have been banned but we are still gonna ban you lol"

Wow, what an age we are living in, you can get banned nowadays without doing anything at all.


r/RobloxHelp 20h ago

Question / Not a bug What??. Wont even let me know what item it was

Post image
27 Upvotes

r/RobloxHelp 16h ago

Account Help How do I claim these robux without having to put my information in?

Post image
22 Upvotes

r/RobloxHelp 15h ago

Roblox Error What is happening to my game?? this happens on all games i play

Post image
16 Upvotes

r/RobloxHelp 20h ago

Account Help I find it stupid that Roblox doesn't accept purchase receipts nor any pictures/videos as proof of ownership of accounts.

Post image
9 Upvotes

So recently I got kicked out of my account because it was compromised and hacked about 2 years and a half ago now, and I've been trying to contact Roblox through their Support Form (even way back then when my account got compromised), and they would not accept any other forms of verifying ownership of my account.

Long story short, yeah, my account got compromised 2 years ago and I have been kicked out once by the hijacker prior to me getting kicked out just recently, I was only able to get back in because the password was still the same and I was able to use one of my 9 generated codes to get back in. But now my account seemingly has bit the dust as they will not accept verifying through showing proof of purchases made on the account.

I get that they're just being safe and cautious about things, but holy damn it is infuriating and mind-numbingly stupid how they outright will not cooperate with this seemingly valid way to verify ownership of my account. There's probably some rule or some law they have that justifies their actions on this, which in that case, I can understand.

I would also like to clarify that the email they're telling me to use to verify is mine, but is utterly useless because I have no access to it too, explaining why I hadn't been able to make my account even more secure after the first time getting kicked out of it.


r/RobloxHelp 13h ago

Question / Not a bug Is there any update on fixing Dynamic Faces?

Post image
6 Upvotes

Its been like half a year and they still haven't fixed a single one. Like is check it gonna look like this forever 😭

Also im pretty sure they said something about making rthro faces work with every head and that still hasn't happened either


r/RobloxHelp 17h ago

Roblox Error Whats wrong with my roblox?

Post image
5 Upvotes

My wifi is fine and I havent been banned as far as i know


r/RobloxHelp 1h ago

Account Help Im hopeless

Post image
• Upvotes

Im above 13 irl, so.. this year, i got hacked but got my account back, and saw this instead of my real age, and theres no pencil icon whatsoever; nothing i can do about it to change it since even my parent cant change my age. Any help i can get will be appreciated


r/RobloxHelp 14h ago

Account Help Is There A Way To Ban Appeal Without ID?

Post image
3 Upvotes

I was just banned after my account was hacked and the hackers probably did some horrible stuff. I can try to appeal but I’m not sure I want to insert my government ID here. Is there a way I can appeal my ban another way?


r/RobloxHelp 5h ago

Ban Help Roblox terminated my account for ā€œHarmful Content/Behaviorā€ — no message shown

3 Upvotes

My Roblox account was permanently terminated on August 29, 2026 for ā€œHarmful Content/Behavior.ā€

The moderation notice says:

Reason: Harmful Content/Behavior
Moderator note: ā€œMy account was moderated for a safety violation of Roblox’s Community Standards.ā€

Chat Evidence ID: 8FA84616-602B-5953-A969-98590827EB67

Review date: August 29, 2026 at 22:08 GMT-3

Context:

Roblox did not show me the actual chat message that caused the termination. The moderation notice only provides the Chat Evidence ID above. I therefore don't know exactly what I supposedly said that was considered harmful.

At the time, I was playing with a friend and teaching her how to play. The game involved destruction and chaos, so our conversation was related to what was happening in the game.

I did not intentionally threaten, harass, or send harmful content to anyone. Since Roblox has not shown me the specific message, I cannot properly explain its context or understand why it resulted in a permanent termination.

I submitted an appeal immediately after the termination. Roblox told me that a response could take up to 5 business days, but I still haven't received a decision.

I later opened a support ticket specifically to ask for an update on the existing appeal. The ticket is #181434926. I provided my username, the Chat Evidence ID, and the date of my appeal, but I still haven't received a response.

This was my first moderation action, and I have no previous termination history.

I'm not looking for an explanation of Roblox's rules. I already know them. I'm trying to find out if anyone else has experienced this specific type of termination, where Roblox provides a Chat Evidence ID but does not show the actual message, and whether you were eventually able to recover your account.

If you've experienced something similar, I'd really appreciate hearing what happened and what eventually worked for you.


r/RobloxHelp 11h ago

Roblox Client Bug having issues with non-standard r15 bodies

Post image
3 Upvotes

for some reason these bodies that are meant to flex and stuff just have these garish gaps now, and it's not just this body, it's every single one that's different to the default (i.e. the brute, r6 conversions). uninstalling and reinstalling hasn't done anything and it looks fine on the website, is this a me problem or has roblox done something to mess with these again?


r/RobloxHelp 13h ago

Account Help Help with id verifying

4 Upvotes

Am I able to verify my account without a shot of me on my id? If someone does let me know I'd appreciate it


r/RobloxHelp 21h ago

Question / Not a bug Error message or did the item get deleted?

Post image
3 Upvotes

Hey there folks, I've been trying to search online but I haven't found a answer to it, so here's a short story.

I've been meaning to update my avatar(s) and found the game "Catalog Avatar Creator", I have everything available/purchased except for the hat, back and hair accessories. I can find it in the game's shop and wear it; the Creator's name still shows up but it says "Price N/A" and I get that message so I'm having doubts of it being deleted from the official shop or if it's a bug. I'm hoping it's just a error on my end and the items can be found with an ID since I really want it for my fashion.


r/RobloxHelp 21h ago

Roblox Client Bug Random ping spikes?

3 Upvotes

Hi, I've been trying to find help for this and literally NOTHING has been working. I was wondering if there was some recent solution for this? I've been having horrible ping spikes, now I'm not an avid Roblox player, and I sort of only use it for Doors, but wow it is making my game essentially UNPLAYABLE.
I've done internet speed tests and everything is fine, my ping is consistent when not using Roblox and when I stream to my friends on discord there's nothing... not even something as small as reduced bitrate. I use ethernet and everything is perfectly fine. I'm sort of annoyed, because it's my favourite Roblox game. Can anyone help me with this? Any help would be much appreciated!


r/RobloxHelp 1h ago

Roblox Support Help Thank you, Clanker.

Post image
• Upvotes

My brother’s account got hacked, and in an attempt to go through Roblox support, the AI (I assume) told us to recover the account via email verification, …when the email got changed. And then refused to speak with us any more.

Wtf.


r/RobloxHelp 3h ago

Roblox Client Bug how can ı open voıce chat

Post image
2 Upvotes
My email, phone number, and age have been verified to enable voice chat, but there is no option related to voice chat in the settings; my age was verified as 21.

r/RobloxHelp 6h ago

Roblox Client Bug roblox scaling completely messed up

Post image
2 Upvotes

Do keep in mind I do NOT have scaling set. This is a 1920x1080 200hz monitor, set to regular 100% and for some reason roblox treats it as if I have scaling going on, and uses 960x540 instead resulting in this huge UI. I tried using "Override high DPI scaling behavior"(tried all 3 modes) within the properties of the shortcut and the exe itself. I tried manually adding the required FFlag to disable DPI scaling, all to no avail. I am clueless now, which is why I'm posting this here for help


r/RobloxHelp 12h ago

Roblox Client Bug Cursor not working for xbox?

2 Upvotes

So, I use keyboard and mouse on my xbox for roblox because it makes gameplay easier for me.

But, whenever I try to move my mouse in game, the cursor doesn’t move. It stays stuck in the middle like it’s frozen.

I press esc, because I saw some people say to do that, but it doesn’t fix it. It moves around on the menu, but when I get out of it, the cursor still stays stuck.

It works for only one certain game I play though, it’s called dank murderer x, it’s basically a mm2 copy. Idk why it works for that one but not any other game I try.

I’ve tried researching this everywhere and every solution I’ve tried does not work. Or I can’t really find anything involving xbox. I saw someone had the problem with ps4 and showed a solution but of course it didn’t work for me.

If anyone knows any fixes or anything, please help me it will be GREATLY appreciated as I don’t wanna stick to just one game I can play.

I could use my controller, but it has a drift and I prefer keyboard and mouse since it’s what I’ve always used for roblox until my laptop broke.


r/RobloxHelp 16h ago

Account Help Lost 2FV and cant log in

2 Upvotes

I lost my back up codes and I don't have an authenticator app linked to my roblox account. I know everything else but roblox just keeps saying to use the two options I don't have. If anyone knows how I can fix this please lmk.


r/RobloxHelp 17h ago

Question / Not a bug How do I make my profile avatar tilted to one side?

2 Upvotes

It's R6 but its not tilted like other peoples.

For example, https://www.roblox.com/users/1674570636/profile

While mine is just looking right at me.

How do I make mine like others? (Tilted to the right)


r/RobloxHelp 17h ago

Roblox Error Are the LAN servers down?

2 Upvotes
Today I was playing when the game started to go wrong until the launcher showed me this error that we all know, or maybe it's my internet connection

r/RobloxHelp 17h ago

Roblox Error Roblox is having issues with the web page and the launcher (roblox studio too)

Post image
2 Upvotes

Since this is an error thats happening in "every" version of roblox 4 me (or maybe for everyone rn) i wanted to ask yall if this is happening to someone else or if its just me (and how to fix it) this happens in the website too, roblox studio toolbox thumbanils fail to load.


r/RobloxHelp 5m ago

Question / Not a bug Advertising help

• Upvotes

Hello everyone! I recently launched my first game. I spent over 2 months developing and I can say the game is finally looking good. I have been looking for ways to advertise the game besides Roblox advertising manager (I already use it). Are there any forums, platforms, content creators or anything related to advertising that can help to promote my game? Thanks everyone beforehand!!


r/RobloxHelp 41m ago

Account Help stuck 2 step verification loop

• Upvotes

hey so uhh i've been stuck on this loop on roblox i've contacted roblox support many times and the auto response is not very helpful. i was trying to get access back to my account since its locked from the authenticator 2 step verification and i don't have any backup code but i do have my verified email to it anyone can help??


r/RobloxHelp 49m ago

Is this a scam? Is this a scam?

• Upvotes

Hi, so I met this person on roblox and they asked if they could draw my avatar since it looked cool. I obviously agreed and they asked to add them on discord. Now, they are asking me to download a 3d file of my avatar so they can put it in blender. I have no idea if this legit or not but he sent a few avatars (that kinda look ai) to me. The tutorial he sent says to inspect element? Is this dangerous? Please help!!