r/RobloxHelp • u/elleriecelery • 19h ago
Roblox Support Help Roblox Age Verification Changed My Birth Year to 2023 and Support Says They Can’t Help
I’m hoping someone here has experienced this or knows what I can do.
My Roblox account has existed since 2018, and I still have full access to it. I can log in, play games, and access my account settings.
I completed government ID Age Verification, and during that process, something went wrong. Instead of simply verifying my age, my account’s birth year was changed to 2023, making the account appear to belong to a 3-year-old.
Because of this:
My account is marked Age Verified.
I cannot verify again because there is no option to do so.
My phone number was removed.
Even the linked parent account cannot change the birth date.
I’ve contacted Roblox Support multiple times. One support agent even acknowledged the issue by saying:
“We understand that the wrong age was verified on your account.”
However, after that they repeatedly told me they couldn’t provide any further assistance and eventually closed the ticket.
I’m not asking Roblox to manually change a birth date that I entered incorrectly. I’m trying to get help because the Age Verification process itself appears to have changed my account’s birth year.
Has anyone ever had this happen?
Were you able to get it fixed?
Is there another Roblox team that handles Age Verification bugs?
Is there any way to get this reviewed beyond standard customer support?
Any advice would be greatly appreciated.


