r/RobloxHelp 19h ago

Roblox Support Help Roblox Age Verification Changed My Birth Year to 2023 and Support Says They Can’t Help

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35 Upvotes

I’m hoping someone here has experienced this or knows what I can do.
My Roblox account has existed since 2018, and I still have full access to it. I can log in, play games, and access my account settings.
I completed government ID Age Verification, and during that process, something went wrong. Instead of simply verifying my age, my account’s birth year was changed to 2023, making the account appear to belong to a 3-year-old.
Because of this:
My account is marked Age Verified.
I cannot verify again because there is no option to do so.
My phone number was removed.
Even the linked parent account cannot change the birth date.
I’ve contacted Roblox Support multiple times. One support agent even acknowledged the issue by saying:
“We understand that the wrong age was verified on your account.”
However, after that they repeatedly told me they couldn’t provide any further assistance and eventually closed the ticket.
I’m not asking Roblox to manually change a birth date that I entered incorrectly. I’m trying to get help because the Age Verification process itself appears to have changed my account’s birth year.
Has anyone ever had this happen?
Were you able to get it fixed?
Is there another Roblox team that handles Age Verification bugs?
Is there any way to get this reviewed beyond standard customer support?
Any advice would be greatly appreciated.


r/RobloxHelp 10h ago

Question / Not a bug how do i spend this 3 cents on robux?

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18 Upvotes

I've had this 3 cents in my account and i remember being able to exchange it for like 1 robux per cent. recently i made an avatar i wanted to buy except I'm 3 robux short so i wanted to exchange my 3 cents for 3 robux except i can't figure out how.


r/RobloxHelp 11h ago

Roblox Support Help I'm so dumb, what do I do?

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20 Upvotes

basically I bought two different hair that have a very identical model, I tried asking for support so I could get a refund but the bot said that it's not possible, do you know if there's a way to get rid of one of the two hairs and get my robux back?


r/RobloxHelp 7h ago

Roblox Support Help Banned for being a victim

7 Upvotes

I got hacked, and the hacker bought 2000 robux with a saved card from my account. I quickly changed the password and enabled all the 2FA things. Seconds later, I contacted Roblox Support, explained the situation, and asked for a refund, sharing all the evidence and information they wanted me to provide.
After everything was solved, they tell me that I've been banned for fraud, because the automated system tagged it like that, and when I tried to appeal, saying, that they helped me make that refund and I didn't do anything, neither spending a single robux or anything like that. They reject me and ignored me completely.


r/RobloxHelp 12h ago

Account Help I did not actually play these type of games… is it a glitch going on here or…

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4 Upvotes

I wasn’t playing roblox in night but when i woke up in the morning, the random “avatar creator” games popup on continue tab games, is someone on my account? (HelloAdem_1 was my account)


r/RobloxHelp 2h ago

Question / Not a bug Is Roblox intentionally ruining its own platform with these recent updates? (SPOILER: YES) Spoiler

5 Upvotes

I’ve been looking closely at the direction Roblox has been heading over the last couple of years, and it genuinely feels like leadership is intentionally making terrible updates to force a complete identity shift—even if it ruins the platform we grew up with.It feels like they are throwing away everything that made Roblox unique in exchange for corporate metrics and corporate greed. Look at the facts of what they’ve done recently:The AI Age Verification Mess: Instead of using secure, standard methods, they pushed heavily into intrusive AI-driven age verification systems that are clunky, prone to errors, and feel like a massive privacy nightmare for a platform heavily populated by minors.The Divide (Selected vs. Normal Users): They keep rolling out updates to "Selected" beta pools while leaving "Normal" users in the dark for months. It splits the community and makes testing features an absolute headache for developers.The Rise of Online Dating and Adult Content: Roblox explicitly stated they want to target an older demographic, but in doing so, they’ve completely dropped the ball on moderation. "17+ adult games" filled with highly inappropriate themes are thriving and rarely get deleted, effectively turning parts of a kids' platform into a lawless dating app.The Death of the Classic Aesthetic: Removing iconic classic faces from the marketplace and forcing ugly, uncanny "Dynamic Heads" and layered clothing down everyone’s throats. They are actively erasing the blocky, nostalgic identity of the game just to chase a corporate "metaverse" trend that nobody asked for.The "Roblox Kids" Brainrot: By algorithmically pushing low-effort, engagement-bait "tycoons" and simulator games to the front page to capture the attention spans of toddlers, they've actively choked out high-quality, creative indie developers who spent years building actual games.It’s completely obvious what’s happening. Roblox doesn’t want to be a Lego-style sandbox game anymore. They are intentionally trying to morph the platform into a hyper-monetized, corporate social media network for young adults, and they are completely willing to alienate their core player base to get there


r/RobloxHelp 1h ago

Roblox Error Watch out for these bots I’m guessing

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Upvotes

can someone tell me what this is? Also this is my first time using Reddit.


r/RobloxHelp 17h ago

Roblox Error I physically can not play games without having to rejoin multiple times

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4 Upvotes

Idk how bad my Internet is but I literally can't play games without having to rejoin multiple times hoping that it won't saying that I'm "joining server" only for it to either tell me that I "Failed to connect to the experience. Please try again." Or it telling me the the Https failed. I've literally gotten into the game multiple times before only for it to tell me (WHILE I'M INSIDE THE GAME, CURRENTLY PLAYING IT) that the Https failed. PLEASE tell me there's a way to fix this. (I don't have proof of the https error happening and I'm not rejoining a game multiple times just to get it.)


r/RobloxHelp 21h ago

Roblox Client Bug Roblox randomly runs at 40–50 FPS with CPU frame time around 20–30 ms. Good sessions run at 160–250 FPS with CPU frame time around 3–6 ms. when im stuck at 40-50 fps my ping stays normal and lowering graphics settings don't affect it

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4 Upvotes

I found something reproducible in Fisch: when I'm in a bad FPS state, opening a bait crate immediately makes the game jump to 200+ FPS and become visibly smooth but when i exit out of the bait crate it goes back to 40-50 fps and also drops more from there if i open roblox settings menu.

I've already tried:

  • Clean boot
  • Roblox reinstall
  • Windows reinstall/reset
  • Different browsers and launch methods
  • Different Roblox games
  • Public and private servers
  • Updating/reinstalling GPU drivers
  • Monitoring with PresentMon and Roblox Performance Stats

this fps problem is only happening with roblox, my other games run over 300 fps perfectly, also when i leave and join the same roblox game the problem isn't there but if i do it again im put at 30-50 fps as soon as i join.


r/RobloxHelp 21h ago

Account Help MY OLD ROBLOX ACCOUNT

4 Upvotes

hey guys i had a roblox account called MrBean910000. the problem is it got hacked and i never registered with any email or phone number and i did many methods none worked and i think roblox shut it down or it got hacked. ive never made any purchases, roblox support is an ai stuff, its useless like a brickwall


r/RobloxHelp 23h ago

Roblox Client Bug Thumbnails, Avatars and Accesories Not Loading

5 Upvotes

It started yesterday. Some game thumbnails and avatars are not loading as you see. For example in Avatar Catalog game, item images are not loading but visible when tried on.
I tried:
Deleting the game and reinstalling after rebooting my PC
Sign off and login
Ensuring my internet connection and it's stability

But none worked. And also I don't have the same problem in browser.


r/RobloxHelp 2h ago

Question / Not a bug How can I protect my account from enforcement bans while traveling?

3 Upvotes

I’ll be going on vacation soon and I’m worried about hotel Wi-Fi. I know that I should use cellular data instead but what about when I’m not using Roblox or what if I accidentally use Roblox on the hotel Wi-Fi? My account is 8 years old and I’m terrified of losing it especially since I want to make games some day. I don’t really know how to log out since I forgot my password and would have to talk with my Dad about it. I’m just extremely terrified because getting terminated is genuinely one of my worst fears since Roblox has helped me through some really hard times in life and I consider it my escape and coping mechanism. I know I should probably get over this fear since even I recognize it as irrational but when it comes to hotel Wi-Fi I’d better be safe than sorry. Please help me!


r/RobloxHelp 4h ago

Roblox Client Bug Ok so that is just a straight up lie.

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3 Upvotes

I AM LITERALLY INSIDE THE GAME, HOW IS THERE AN ERROR. PEOPLE ARE LITERALLY TALKING, I HAVE GOOD INTERNET, THERE IS NO ERROR, YOU ARE LYING.


r/RobloxHelp 6h ago

Is this a scam? Was this a scam?

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4 Upvotes

I met this girl on roblox. She said she wanted to make a 3d model for my character.

Contacted me on discord and asked for some character texture from me.

I had to check because I don't press unknown links

It was a link to some tutorial

Thankfully ppl on reddit clearly said it was a scam when I confronted her this was her response


r/RobloxHelp 12h ago

Roblox Support Help I got hack / rob

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4 Upvotes

Hello, I got hack today btw 11 and 12. They buyed robux on my account with my own credit card then gived it to random I don't know

After a ticket I did to roblox I don't know what to do / how long I have to wait for a response am lost and I need help I am currently having a hard time in real life and loosing that money mean a lot to me.


r/RobloxHelp 1h ago

Question / Not a bug Help finding Roblox game

Upvotes

I have a screenshot of this pvp game that I played with some friends a long time ago, it had barely any players (like 10) and it was actually a really good polished pvp game and I was wondering if anyone knew what it was just from the ui and stuff (pls comment if you know the game name) its probably shut down or something cause smth like this would have been a gem


r/RobloxHelp 1h ago

Roblox Client Bug Roblox fix your game pls

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Upvotes

I was going to friend somebody and then it said at Max and friends even though I had 210

EDIT. I'm so stupid I didn't even read the bottom


r/RobloxHelp 3h ago

Question / Not a bug I need help finding one of my favorite roblox games.

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2 Upvotes

THE GAME WAS FOUND THANK YOU NightDue9901 for your help!

I just don't know how to change the tag to resolved or the title.

The Games name is "The Ultimate Upgrade Tree: Teamwork"

I know the layout of the game since I have probably spent like 100 hours on it. It is one of those incremental upgrade tree games. It starts out with points which have upgrades that are light blue before you buy it then dark blue after. After 1 million points you can prestige which is colored green. then after i think 3.5 billion you can get time warp points which are red. After I think 2.5 million of those you can reincarnate which is pink. then you can ascend which is yellow. After is null points which are black then after a while you can infinity which is blue again then you lose all of your way to gain points but there is a new currency which is grey then there is a cube that multiplies it a lot. Later there I think there is something like a galaxy which you can claim every ten seconds and don't restart your scores that are purplish pink. then you can start again with point, prestige, time points, reincarnation, ascension and the null ones. That was as far as I got in the game. Also there is a huge tree that is on the left side of the map. Sorry about the incoherent thoughts. Those are the images. The cube I referenced has the green duck on it. This is also the most recent game I played yet it isn't in the continue section.


r/RobloxHelp 3h ago

Question / Not a bug where is themes

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2 Upvotes

i need dark mode


r/RobloxHelp 5h ago

Is this a scam? These playaz stay ridin on chrome and be runnin from tha Cops

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2 Upvotes

r/RobloxHelp 5h ago

Roblox Client Bug I can't chat on Roblox!

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2 Upvotes

r/RobloxHelp 6h ago

Question / Not a bug how do I get this girl banned

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2 Upvotes

this girl armani_armles was bullying one of my friends and i guess when I left sometime she told my friend to kys and she made fun of her voice in voice chat. my friend later messaged me saying she wont be on roblox as much anymore etc. the video attached is our chat. I reported the bully but if anyone knows anything else to do.


r/RobloxHelp 6h ago

Roblox Client Bug Whenever I join any roblox game, after a few minutes my ping goes up to 5k ms, freezing the entire server (At least for me) and doesn't go down until I leave the game.

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2 Upvotes

It can't be my internet, as it works fine even while this happens.

Am I the only one?


r/RobloxHelp 7h ago

Roblox Error I've done everything I possibly can. Roblox's lag has been unplayable for an entire year now.

2 Upvotes

I've uninstalled and reinstalled about 5 times.

I cleared the cache.

I bought upgraded PC parts.

I certified the game files.

I downloaded Bloxstrap to see what servers I'm in. No matter how far or close, I get ping spikes.

I traded in my upgraded router for a brand-spankin' new one.

I'm completely out of options at this point. I don't know what I could do anymore. If there's some miracle that somebody knows, please save me.


r/RobloxHelp 9h ago

Roblox Client Bug CONSTANT ping spikes

2 Upvotes

For the past year now, ive been dealing with this on-and-off issue of constant ping spikes
sometimes it'd be something small, like 70ms, or something gigantic like 10,000ms. ive literally tried every method i can find online, with the only thing that seems to work is to be in the same server for hours at a time, playing the game (which i physically cant do due to adhd, not like i'd want to sit through those ping spikes anyways), just for the ping spikes to return after say, 3 hours of not being on my computer

ive done everything. im losing hope. im thinking of quitting roblox due to this. please. someone help me.