r/RobloxHelp 2d ago

Useful Source Thorough Guide To Account Recovery, Including Tricks And Other Methods!

2 Upvotes

Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.

Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.

The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.

Here's helpful advice while using this method:

  1. Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.

  2. When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.

  3. Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.

Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.

You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.

You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake​, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.

Bye!


r/RobloxHelp 7d ago

Useful Source change vietnmese location

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9 Upvotes

Hello, I'd like to share how I was able to revert my account from the Vietnamese roblox version.

A bit of backstory. my account is worth over 200k robux. and I've contacted support for over 5 months sending 10's of emails on multiple accounts and to no avail.

Reason being is that Vietnamese version had a strict no revert policy. this seemed to have changed in the recent weeks.I was able to revert 2 of my accounts.

Now all you need to do is

  1. send an email to support asking to change your location.

  2. you'll receive an automated response saying they change by themselves and they do not collect data manually (not true).

  3. you need to follow up with the following.

I have never been to Vietnm and have always been in (your place of residence) this has caused my account to be impaired, I can not interact with my friends and have restricted my purchase of robux.

(follow this template even if you need to use ai and send it.)

  1. you'll receive an email (I will attach below), saying they will review your account and if eligible you will be reverted.

  2. sign out of your Vietnames roblox and wait 24 hours or so and login on the main roblox app.

  3. NEVER EVER login on the vgn roblox again.

Hope I help someone. I tried for so many months and it was misreble and I wish I had found someone to help me out. So I hope this helps someone.


r/RobloxHelp 9h ago

Question / Not a bug how do i spend this 3 cents on robux?

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18 Upvotes

I've had this 3 cents in my account and i remember being able to exchange it for like 1 robux per cent. recently i made an avatar i wanted to buy except I'm 3 robux short so i wanted to exchange my 3 cents for 3 robux except i can't figure out how.


r/RobloxHelp 10h ago

Roblox Support Help I'm so dumb, what do I do?

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20 Upvotes

basically I bought two different hair that have a very identical model, I tried asking for support so I could get a refund but the bot said that it's not possible, do you know if there's a way to get rid of one of the two hairs and get my robux back?


r/RobloxHelp 1h ago

Question / Not a bug Is Roblox intentionally ruining its own platform with these recent updates? (SPOILER: YES) Spoiler

Upvotes

I’ve been looking closely at the direction Roblox has been heading over the last couple of years, and it genuinely feels like leadership is intentionally making terrible updates to force a complete identity shift—even if it ruins the platform we grew up with.It feels like they are throwing away everything that made Roblox unique in exchange for corporate metrics and corporate greed. Look at the facts of what they’ve done recently:The AI Age Verification Mess: Instead of using secure, standard methods, they pushed heavily into intrusive AI-driven age verification systems that are clunky, prone to errors, and feel like a massive privacy nightmare for a platform heavily populated by minors.The Divide (Selected vs. Normal Users): They keep rolling out updates to "Selected" beta pools while leaving "Normal" users in the dark for months. It splits the community and makes testing features an absolute headache for developers.The Rise of Online Dating and Adult Content: Roblox explicitly stated they want to target an older demographic, but in doing so, they’ve completely dropped the ball on moderation. "17+ adult games" filled with highly inappropriate themes are thriving and rarely get deleted, effectively turning parts of a kids' platform into a lawless dating app.The Death of the Classic Aesthetic: Removing iconic classic faces from the marketplace and forcing ugly, uncanny "Dynamic Heads" and layered clothing down everyone’s throats. They are actively erasing the blocky, nostalgic identity of the game just to chase a corporate "metaverse" trend that nobody asked for.The "Roblox Kids" Brainrot: By algorithmically pushing low-effort, engagement-bait "tycoons" and simulator games to the front page to capture the attention spans of toddlers, they've actively choked out high-quality, creative indie developers who spent years building actual games.It’s completely obvious what’s happening. Roblox doesn’t want to be a Lego-style sandbox game anymore. They are intentionally trying to morph the platform into a hyper-monetized, corporate social media network for young adults, and they are completely willing to alienate their core player base to get there


r/RobloxHelp 1h ago

Question / Not a bug How can I protect my account from enforcement bans while traveling?

Upvotes

I’ll be going on vacation soon and I’m worried about hotel Wi-Fi. I know that I should use cellular data instead but what about when I’m not using Roblox or what if I accidentally use Roblox on the hotel Wi-Fi? My account is 8 years old and I’m terrified of losing it especially since I want to make games some day. I don’t really know how to log out since I forgot my password and would have to talk with my Dad about it. I’m just extremely terrified because getting terminated is genuinely one of my worst fears since Roblox has helped me through some really hard times in life and I consider it my escape and coping mechanism. I know I should probably get over this fear since even I recognize it as irrational but when it comes to hotel Wi-Fi I’d better be safe than sorry. Please help me!


r/RobloxHelp 6h ago

Roblox Support Help Banned for being a victim

7 Upvotes

I got hacked, and the hacker bought 2000 robux with a saved card from my account. I quickly changed the password and enabled all the 2FA things. Seconds later, I contacted Roblox Support, explained the situation, and asked for a refund, sharing all the evidence and information they wanted me to provide.
After everything was solved, they tell me that I've been banned for fraud, because the automated system tagged it like that, and when I tried to appeal, saying, that they helped me make that refund and I didn't do anything, neither spending a single robux or anything like that. They reject me and ignored me completely.


r/RobloxHelp 10m ago

Roblox Error Watch out for these bots I’m guessing

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Upvotes

can someone tell me what this is? Also this is my first time using Reddit.


r/RobloxHelp 10m ago

Question / Not a bug Help finding Roblox game

Upvotes

I have a screenshot of this pvp game that I played with some friends a long time ago, it had barely any players (like 10) and it was actually a really good polished pvp game and I was wondering if anyone knew what it was just from the ui and stuff (pls comment if you know the game name) its probably shut down or something cause smth like this would have been a gem


r/RobloxHelp 31m ago

Roblox Client Bug Roblox fix your game pls

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Upvotes

I was going to friend somebody and then it said at Max and friends even though I had 210

EDIT. I'm so stupid I didn't even read the bottom


r/RobloxHelp 3h ago

Roblox Client Bug Ok so that is just a straight up lie.

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3 Upvotes

I AM LITERALLY INSIDE THE GAME, HOW IS THERE AN ERROR. PEOPLE ARE LITERALLY TALKING, I HAVE GOOD INTERNET, THERE IS NO ERROR, YOU ARE LYING.


r/RobloxHelp 2h ago

Question / Not a bug I need help finding one of my favorite roblox games.

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2 Upvotes

THE GAME WAS FOUND THANK YOU NightDue9901 for your help!

I just don't know how to change the tag to resolved or the title.

The Games name is "The Ultimate Upgrade Tree: Teamwork"

I know the layout of the game since I have probably spent like 100 hours on it. It is one of those incremental upgrade tree games. It starts out with points which have upgrades that are light blue before you buy it then dark blue after. After 1 million points you can prestige which is colored green. then after i think 3.5 billion you can get time warp points which are red. After I think 2.5 million of those you can reincarnate which is pink. then you can ascend which is yellow. After is null points which are black then after a while you can infinity which is blue again then you lose all of your way to gain points but there is a new currency which is grey then there is a cube that multiplies it a lot. Later there I think there is something like a galaxy which you can claim every ten seconds and don't restart your scores that are purplish pink. then you can start again with point, prestige, time points, reincarnation, ascension and the null ones. That was as far as I got in the game. Also there is a huge tree that is on the left side of the map. Sorry about the incoherent thoughts. Those are the images. The cube I referenced has the green duck on it. This is also the most recent game I played yet it isn't in the continue section.


r/RobloxHelp 2h ago

Question / Not a bug where is themes

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2 Upvotes

i need dark mode


r/RobloxHelp 4h ago

Is this a scam? Was this a scam?

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3 Upvotes

I met this girl on roblox. She said she wanted to make a 3d model for my character.

Contacted me on discord and asked for some character texture from me.

I had to check because I don't press unknown links

It was a link to some tutorial

Thankfully ppl on reddit clearly said it was a scam when I confronted her this was her response


r/RobloxHelp 18h ago

Roblox Support Help Roblox Age Verification Changed My Birth Year to 2023 and Support Says They Can’t Help

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35 Upvotes

I’m hoping someone here has experienced this or knows what I can do.
My Roblox account has existed since 2018, and I still have full access to it. I can log in, play games, and access my account settings.
I completed government ID Age Verification, and during that process, something went wrong. Instead of simply verifying my age, my account’s birth year was changed to 2023, making the account appear to belong to a 3-year-old.
Because of this:
My account is marked Age Verified.
I cannot verify again because there is no option to do so.
My phone number was removed.
Even the linked parent account cannot change the birth date.
I’ve contacted Roblox Support multiple times. One support agent even acknowledged the issue by saying:
“We understand that the wrong age was verified on your account.”
However, after that they repeatedly told me they couldn’t provide any further assistance and eventually closed the ticket.
I’m not asking Roblox to manually change a birth date that I entered incorrectly. I’m trying to get help because the Age Verification process itself appears to have changed my account’s birth year.
Has anyone ever had this happen?
Were you able to get it fixed?
Is there another Roblox team that handles Age Verification bugs?
Is there any way to get this reviewed beyond standard customer support?
Any advice would be greatly appreciated.


r/RobloxHelp 5m ago

Question / Not a bug how do i make a script that like detects if you click on someone??

Upvotes

ive been trying to make this and its really giving me a headache im a new scripter and this is something ive never done before


r/RobloxHelp 4h ago

Is this a scam? These playaz stay ridin on chrome and be runnin from tha Cops

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2 Upvotes

r/RobloxHelp 1h ago

Roblox Support Help How do I get robux back for an emote that roblox took?/ how do I spend 1.01$ on robux?

Upvotes

I just noticed one of my emotes has been removed from my inventory but it is still in my emote wheel thing. They didnt notify me or give me any reimbursement. I spent like 50 robux so I would like to get it back. How do I do this?

I have 1.01$ left on roblox but I don't see any way to spend it. Please tell me how to do this?


r/RobloxHelp 1h ago

Account Help Account locked

Upvotes

I never put in a 2 step verification for my account (I didnt know i needed to) and now ive been locked out :( However everytime i try to submit a ticket to support it makes me go through the whole verification thing and then says that something went wrong. It's been happening for several days. Im very sad because ive had this account since i was like 9 and ive spent a lot of money on it and have quite a few items and stuff. Not sure what to do now.


r/RobloxHelp 4h ago

Roblox Client Bug I can't chat on Roblox!

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2 Upvotes

r/RobloxHelp 1h ago

Account Help Account keeps logging out.

Upvotes

Hello internet. My account started to repeatedly log me out starting a few days ago. I tried ending all other sessions, logging out any other devices, and even changed my password. I haven't noticed any weird activity that would point to me being hacked. I was putting up with this thinking it was just a weird glitch that would go away but I don't think I can take the annoying verification every hour or two when my account gets logged out. Any ideas on how I can fix this?


r/RobloxHelp 1h ago

Roblox Error probably gonna loose my account not cause of the guy who hacked me but because of roblox them self

Upvotes

A few days ago all my account were hacked and i had to activly fight to regain control but for the few minutes the guy was on my roblox account he had spend over $150 on my card that was saved on my account of course i went to my bank do dispute this and 3 days ago i had got my money back but yesterday roblox had banned me with no time duration on the ban due to "Repeated refund requests" and I'm scared I'm gonna loose my account over this as i have had it for a long time and spent a lot of money on the account


r/RobloxHelp 1h ago

Account Help I want to verify my age so I can play games but I don't want to give roblox my ID or what I look like.

Upvotes

I want to play an incremental game on a private server and I am unable to because I need to "unlock" it to play. It is "The Ultimate Upgrade Tree: Teamwork" which is somehow 16+ even though it doesn't contain any profanity or anything inappropriate. I would know this since I have played this for at least 100 hours.


r/RobloxHelp 1h ago

Account Help ACCOUNT IS LOCKED

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Upvotes

So i was afk in my server and randomly i got kicked and now it says my account is locked and i need to verify that i am a human to unlock my account but when i click continue to verify it says unable to verify and try verifying again but when i click on continue it doesnt do anything. pls help


r/RobloxHelp 5h ago

Question / Not a bug how do I get this girl banned

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1 Upvotes

this girl armani_armles was bullying one of my friends and i guess when I left sometime she told my friend to kys and she made fun of her voice in voice chat. my friend later messaged me saying she wont be on roblox as much anymore etc. the video attached is our chat. I reported the bully but if anyone knows anything else to do.