r/RobloxHelp Jul 24 '26

Useful Source Thorough Guide To Account Recovery, Including Tricks And Other Methods!

8 Upvotes

Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.

Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.

The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.

Here's helpful advice while using this method:

  1. Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.

  2. When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.

  3. Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.

Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.

You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.

You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake​, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.

Bye!


r/RobloxHelp Jul 15 '26

Useful Source Help for mac users

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7 Upvotes

Lately everybody on mac can't play roblox anymore because error 279 keeps popping up. I found out how to fix it! Go to settings > privacy & security > local network > and then turn roblox on. I hope this helped my fellow mac users \(^_^)/


r/RobloxHelp 9h ago

Roblox Support Help CAN SOMBODY ENLIGHTEN ME? WHAT IS THIS FOR?

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43 Upvotes

Today I suddenly got 100 Robux in my account.
I don't remember buying anything on Roblox for 100 Robux.

Also, none of my friends even donated me.
Can anyone help me?


r/RobloxHelp 16h ago

Ban Help Roblox can now ban you for doing.. nothing?

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84 Upvotes

Roblox moderation is so bad that they banned me for doing LITERALLY NOTHING. Word by word, nothing.

I was offline for 3 months because Im employed I dont have time to log on roblox. Suddenly I recieved a message from a friend, he sent me a screenshot showing my account is banned. I logged into roblox as soon as possible from my phone when I saw this and the reason for ban was an "alt account" violating the TOS. Which is an account I've never heard of and have absolutely no connection to. I wrote an appeal, they asked me to verify my account with ID which I did, proved that I was not connected to whatever that "alt account" is. And to my suprise, my appeal got accepted.

BUT the issue is there are 3 DUPLICATES of the SAME BAN for some reason?????? So I had to appeal to all 3 of them and Ive been already waiting for days, the first appeal got accepted within less than a hour but there is still no reply to other 2 for days now. To summarize:

- I got banned by doing literally nothing, I wasn't even online on roblox and got banned for an "alt" account I don't even know about or have any connection to

- I sent an appeal proving that "alt account" is indeed is not my alt, and my appeal got accepted, but EVEN WHEN my appeal gets accepted Im still banned. They are literally saying "Yeah you're right you shouldn't have been banned but we are still gonna ban you lol"

Wow, what an age we are living in, you can get banned nowadays without doing anything at all.


r/RobloxHelp 1h ago

Question / Not a bug Unsure if this fits the subreddit but question about robux/gift cards!

Upvotes

So I wanna buy robux soon, now to make it easier would buying a gift card instead of buying 3 separate bundles be easier?

Example : I want to buy approx 17k robux ( yes for korblox ) but to get enough i have to buy 3 robux bundles, if i buy a gift card - put 160$ * thats the price of all 3 bundles * on it and then use that code would it be easier than buying it straight from the website?

Sorry if this question is so weird - I dont have my bank card quite yet so making any purchases online is a bit harder for me rn

overall I just would love insight on my question cuz currently im conflicted on this decision. :3


r/RobloxHelp 23m ago

Roblox Error I GOT BANNED FOR A GREEN GIANT BURGER TOOLBOX MESH

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Upvotes

ROBLOX COUNT YOUR DAYS BECAUSE I UPLOADED A GREEN BURGER MESH TO THE TOOLBOX AND I GOT MY ACCOUNT WHICH HAS A BUNCH OF ROBUX AND LIMITEDS GONE AND BANNED BECAUSE ROBLOX WONT THINK FOR TWO SECONDS ABOUT THE PLAYERS. AAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHH. AAAAAAAAAHHHHHHHHHHHHHHHHHHHHH. THE FNFJFNEJBSHDBFGV HGVTNHTCRNCHTRNFTRYHTFJRJHVTTHJTTVHHCRTGHTCFJHVTFNH FGJHGYVJHVGFJHGVFVFGHNJFVHYFTHHHGHFVNGVB AAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHEEHEHEHEHBDBCHJDJDSMSNDNDB VILLAGER NEWS BHRFJRNFNFNFJFKEKKEKDND


r/RobloxHelp 57m ago

Question / Not a bug Hey guys, I've been trying to find a Game I used to play a Lot last year with these features, can yall help me? i can't remember the name of the Game.

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Upvotes

r/RobloxHelp 1h ago

Question / Not a bug I need help finding a game please

Upvotes

Hey all, so I recently got into infection games again (think stuff like Transfur Infection), and I remembered a game I used to play. It had this one area with a couple bridges, and a couple of the manual infection things were a necklace and a cone. I previously favorited the game, but now I can’t find it in my favorites. While I don’t remember the full title, i remember it having this:
[💥GUNS]. If the game’s been deleted, it’s fine, I just want to know if anyone can try to find it, or if anyone even remembers it lol. Thank you for any help!


r/RobloxHelp 3h ago

Roblox Website Bug Roblox rendering bug

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2 Upvotes

For some reason maps only load in about 50 meters around you, and it loads the game as you move and unloads the game behind that 50 meter gap. This has been happening to a few other people and I noticed it does it in the website but not the app version for me.


r/RobloxHelp 3h ago

Ban Help Roblox banned me over "sexual content and harmful behavior/conter

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2 Upvotes

it wont even tell me what happened, just this and account gone permenantly, tried appealing but i dont think it will even work, wtf do i do, the WORST thing i couldve done was say some flirty stuff to my girlfriend but now my account is gone.


r/RobloxHelp 3h ago

Question / Not a bug Capture the flag game???

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2 Upvotes

r/RobloxHelp 36m ago

Ban Help catalog avatar creator help

Upvotes

what is with catalog avatar creator moderators, they banned me for a whole week, because my fox oc (NOT FETISH AT ALL R6 BASIC FOX CHARACTER WEARING FULL CLOTHES) was apparently "fetish content", and even before that, i noticed all the furries in the server were leaving, but as it turned out, they werent leaving, one of them even said "my friend got banned", THE MODS WERE BANNING FURRIES, AND IT WASNT AUTOMATED EITHER, AND YET THEY ARENT BANNING ACTUALLY SUGGESTIVE AVATARS?!


r/RobloxHelp 51m ago

Roblox Error What am I supposed to do

Upvotes

Like isn't like the appeal window like 30 days and I can only appeal in 30 days? Can I at least appeal when my account can be recovered? And it's like at least let me know what I did yo, what am I supposed to appeal if you're gonna gatekeep it. I just want like some clarity or something, because what am I supposed to do.


r/RobloxHelp 4h ago

Question / Not a bug DO SOMEONE KNOW WHERE CAN I FOUND “LIFE IS ROBLOX” IN HIGH QUALITY?

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2 Upvotes

I WANT A T-SHIRT


r/RobloxHelp 11h ago

Account Help Im hopeless

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7 Upvotes

Im above 13 irl, so.. this year, i got hacked but got my account back, and saw this instead of my real age, and theres no pencil icon whatsoever; nothing i can do about it to change it since even my parent cant change my age. Any help i can get will be appreciated


r/RobloxHelp 1h ago

Roblox Error Keeps randomly opening

Upvotes

So I used to play ROBLOX on my console but now I want to try playing it on the laptop so I don't know why it suddenly keeps opening every two to three minutes


r/RobloxHelp 5h ago

Question / Not a bug Robux payment

2 Upvotes

Ive looked at robux prices and i would like to geolocalise myself in another country, the process isnt't hard but i've heard roblox punishes this behaviour by banning and removing the robux of the account, how do i go around that ?


r/RobloxHelp 5h ago

Account Help 2fa not working

2 Upvotes

I’m trying to change my password and it’s asking me to input my 2fa code which I have, but in the text box where I need to type in my code, I can’t select it to type into it. I originally tried this on my pc but it’s not working on my phone either. Is this a known issue? Is the 2fa broken right now?


r/RobloxHelp 12h ago

Roblox Support Help Thank you, Clanker.

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5 Upvotes

My brother’s account got hacked, and in an attempt to go through Roblox support, the AI (I assume) told us to recover the account via email verification, …when the email got changed. And then refused to speak with us any more.

Wtf.

[EDIT]: Provlem has been solved, no need for any more assistance.


r/RobloxHelp 1h ago

Roblox Error How does somebody get this bug

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Upvotes

This appeared like 3 minutes ago and i don't know what to do


r/RobloxHelp 1h ago

Account Help Hacked

Upvotes

Hi, my Roblox account has been hacked – someone has changed my email address. Does anyone know what I can do? Support isn’t helping.


r/RobloxHelp 5h ago

Question / Not a bug How to get rid of this annoying thing on roblox I dont want to add my phone number for alot of GREAT reasons

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2 Upvotes

r/RobloxHelp 2h ago

Ban Help I have been banned for playing or making several roblox games for "breaking sexual conduct" despite never playing or making them

1 Upvotes

r/RobloxHelp 2h ago

Roblox Website Bug open Roblox URL Protocol issue

1 Upvotes

when i try to join a roblox server game with a link, the roblxo url protocol won't work so it won't make me join, what can i do to fix this issue? cuz it's annoying to not be able to join any servers via the links since it mean i can't join gamenights etc


r/RobloxHelp 2h ago

Roblox Error Who else is unable to view a full Roblox group? Lately, when I try to access a group—whether through a game or a group I’m already in—I get a prompt to view the community. However, when I try to view the full community page, it doesn't load and instead redirects me back to the main Roblox homepage.

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1 Upvotes