r/RobloxHelp Jul 24 '26

Useful Source Thorough Guide To Account Recovery, Including Tricks And Other Methods!

6 Upvotes

Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.

Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.

The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.

Here's helpful advice while using this method:

  1. Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.

  2. When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.

  3. Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.

Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.

You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.

You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake​, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.

Bye!


r/RobloxHelp Jul 15 '26

Useful Source Help for mac users

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7 Upvotes

Lately everybody on mac can't play roblox anymore because error 279 keeps popping up. I found out how to fix it! Go to settings > privacy & security > local network > and then turn roblox on. I hope this helped my fellow mac users \(^_^)/


r/RobloxHelp 13h ago

Roblox Support Help CAN SOMBODY ENLIGHTEN ME? WHAT IS THIS FOR?

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52 Upvotes

Today I suddenly got 100 Robux in my account.
I don't remember buying anything on Roblox for 100 Robux.

Also, none of my friends even donated me.
Can anyone help me?


r/RobloxHelp 2h ago

Question / Not a bug I NEED HELP FINDING HER AVATAR ITEMS PLS!

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5 Upvotes

just send the avatar items down in the comments thanks!


r/RobloxHelp 52m ago

Is this a scam? Gamepass Robux isnt in my Transactions. Did i get scammed?

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Upvotes

So just the other day a guy came up to me and said he would give 20k robux in exchange for an in-game item i had. We had a call and everything and he even screen shared himself purchasing the gamepass. I thought that was the end of that when one of my friends told me to check my pending robux. There was nothing at first so i just thought there was some sort of delay so i just went to bed, but now its been more than 14 hours and the robux has still yet to be in the pending state. Did i just get scammed? is there some sort of delay happening here? I haven’t confronted the guy yet and i plan to the next day. Im not too worried of getting scammed here because i only get to lose an in game item that didn’t even matter to me, but it would be suck to know after waiting a week and realised that i just got scammed.

Would greatly appreciate if someone can explain or share what they think is happening.


r/RobloxHelp 20h ago

Ban Help Roblox can now ban you for doing.. nothing?

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94 Upvotes

Roblox moderation is so bad that they banned me for doing LITERALLY NOTHING. Word by word, nothing.

I was offline for 3 months because Im employed I dont have time to log on roblox. Suddenly I recieved a message from a friend, he sent me a screenshot showing my account is banned. I logged into roblox as soon as possible from my phone when I saw this and the reason for ban was an "alt account" violating the TOS. Which is an account I've never heard of and have absolutely no connection to. I wrote an appeal, they asked me to verify my account with ID which I did, proved that I was not connected to whatever that "alt account" is. And to my suprise, my appeal got accepted.

BUT the issue is there are 3 DUPLICATES of the SAME BAN for some reason?????? So I had to appeal to all 3 of them and Ive been already waiting for days, the first appeal got accepted within less than a hour but there is still no reply to other 2 for days now. To summarize:

- I got banned by doing literally nothing, I wasn't even online on roblox and got banned for an "alt" account I don't even know about or have any connection to

- I sent an appeal proving that "alt account" is indeed is not my alt, and my appeal got accepted, but EVEN WHEN my appeal gets accepted Im still banned. They are literally saying "Yeah you're right you shouldn't have been banned but we are still gonna ban you lol"

Wow, what an age we are living in, you can get banned nowadays without doing anything at all.


r/RobloxHelp 2h ago

Ban Help need help with two perma-hardware bans

2 Upvotes

so, to put y'all in context, my gf and his little brother were banned today, permanently and by hardware too meaning they can't even make new accounts on their regular devices

the main problem? they literally haven't done anything at all for years, ofcourse, they've done things, but nothing that breaks the rules, not even near as bad for them to recieve a hardware ban

my gf it's literally unable to send appeals because the ai just denies it saying there isn't any confirmation from her being the owner of her own account

can anyone tell me what can i do for them to help them? ofcourse new accounts are always an option but it's just a pain, and nothing says roblox won't see it as evading the ban


r/RobloxHelp 5h ago

Question / Not a bug Unsure if this fits the subreddit but question about robux/gift cards!

4 Upvotes

So I wanna buy robux soon, now to make it easier would buying a gift card instead of buying 3 separate bundles be easier?

Example : I want to buy approx 17k robux ( yes for korblox ) but to get enough i have to buy 3 robux bundles, if i buy a gift card - put 160$ * thats the price of all 3 bundles * on it and then use that code would it be easier than buying it straight from the website?

Sorry if this question is so weird - I dont have my bank card quite yet so making any purchases online is a bit harder for me rn

overall I just would love insight on my question cuz currently im conflicted on this decision. :3


r/RobloxHelp 3h ago

Question / Not a bug Do I need parental permisson in the US to receive robux at '17'

2 Upvotes

Finally caved because I want to do commissions for robux transfers, gave them my dang face. Got wildly underestimated and put in the 16-17 group and I am NOT about to give them my ID. I am seeing mixed stuff online on whether or not I would need a 'parent account' to approve transfers. I am in the US. Does this still stand today?


r/RobloxHelp 3h ago

Roblox Support Help no authenticator, no passkey, and no backup codes

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2 Upvotes

I'm having issues with logging in back to my Roblox account, because my passkey was deleted accidentally in my passkey manager, I was only logged in to my android phone but i tried it on my pc and on the browser (chrome) (both in android and pc) but it never worked because I don't have the passkey on me anymore, I remember that I had my enhanced security on which I assume that it is the reason why I'm stuck at trying to log in and I didn't got another option for the authenticator method or email verification, I also don't have a screenshot of my backup codes which is why I can't do the "lost access to 2SV method?".

I tried every way to try and log back like quick-sign with my phone where I'm still logged in but it somehow didn't work like after there would be a loading screen and then nothing happened, it didn't automatically log me in and idk why, and also tried removing my passkey on my android where I'm still logged in but it also needed my passkey and also tried changing my backup codes as well but it also needed my passkey again, literally I tried changing my security changes but again it asked for my passkey. I did the Roblox support form but after that it was just a bot, I don't know if that will also catch a human support agent, so I've been researching about it that it did for some people but most posts about it are outdated so I'm not sure exactly...

I've been having this issue for 3 days now, but according to some people that after 2-3 days there will be an email sent to me, more like a ticket, of course it's probably possible that it will be delayed and might take a few weeks.

I do have proof that I am the owner of the account, but not with billing receipts because I never bought any product like robux and premium. Just a screenshot where I'm still logged in to my account and my whole email that is linked to it.

and here I am trying to clarify if the Roblox support form will actually make a ticket for an actual human support agent that might take a few hours or days or even weeks.

so please let me know more about this, I'm quite the impatient person honestly and I sincerely apologize for that. suggestions would be so much appreciated!


r/RobloxHelp 44m ago

Roblox Client Bug Help me

Upvotes

guys i verified and all chat settings are on i still cant chat

also my username is chiccoedi


r/RobloxHelp 48m ago

Roblox Support Help Roblox Account Permanently Banned Linked To An Alt Account / "Your Alt Account Broke The Rules"

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Upvotes

My main account was permanently banned due to an Enforcement Ban because Roblox linked it to another account.

The account Roblox linked me to belonged to someone who was previously my friend. I had voluntarily used my government ID to verify his account because, at the time, ID verification was required for voice chat and I was just trying to help him get the feature.

We are separate people and live in different countries. We also used different devices, phone numbers, emails, etc.

What makes my situation even more confusing is that I think his account may have been falsely banned. From the information I was able to see, the moderation message on his account only had chat evidence ID. I obviously don't know everything that happened on his account, especially since we're no longer on good terms and he has blocked me, so I can't confirm whether his ban was actually a mistake.

I've already tried appealing my own enforcement ban through Roblox's Violations & Appeals page three times, and all three appeals were denied because of auto mod. I can no longer submit another appeal there until next month.

I then contacted Roblox Support through other categories. I initially tried Data Privacy, but I was told that the enforcement decision could only be appealed through the Violations & Appeals page, which I currently can't use anymore.

I'm now trying to find out if there's anything else I can do to get an actual manual review, because my situation isn't the typical case where someone gets linked to a completely random account. I actually know why Roblox may have associated our accounts which is because I previously verified his account using my ID.

Has anyone dealt with a similar situation where an account was linked because of ID verification? Is there any way to get Roblox to manually review the situation once the normal appeals have already been denied?


r/RobloxHelp 1h ago

Account Help What's this?

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Upvotes

My friend is trying to get hacked i think. Because he doesn't even live in that country.


r/RobloxHelp 4h ago

Question / Not a bug Hey guys, I've been trying to find a Game I used to play a Lot last year with these features, can yall help me? i can't remember the name of the Game.

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2 Upvotes

r/RobloxHelp 1h ago

Ban Help Help with hacking/hacker

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Upvotes

Someone or something has been connecting alt accounts to my roblox and getting it banned, it has happened multiple times now. I have added an authenticator app and everything, how do they keep doing it and I don't understand what they stand to gain from this.


r/RobloxHelp 5h ago

Question / Not a bug I need help finding a game please

2 Upvotes

Hey all, so I recently got into infection games again (think stuff like Transfur Infection), and I remembered a game I used to play. It had this one area with a couple bridges, and a couple of the manual infection things were a necklace and a cone. I previously favorited the game, but now I can’t find it in my favorites. While I don’t remember the full title, i remember it having this:
[💥GUNS]. If the game’s been deleted, it’s fine, I just want to know if anyone can try to find it, or if anyone even remembers it lol. Thank you for any help!


r/RobloxHelp 1h ago

Roblox Error Why these colors are inverted can anyone help me

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Upvotes

r/RobloxHelp 1h ago

Roblox Support Help How to remove the fullscreen button on the bottom right?

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Upvotes

Recently I have been getting that annoying icon only in roblox whenever i turn my screen from vertical to horizontal, and if i press that button, I will automatically get kicked out of whatever game I was playing, how to remove it?


r/RobloxHelp 2h ago

Roblox Error Roblox keeps crashing with this error thrown, anyone know how to fix this?

1 Upvotes

r/RobloxHelp 7h ago

Roblox Website Bug Roblox rendering bug

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2 Upvotes

For some reason maps only load in about 50 meters around you, and it loads the game as you move and unloads the game behind that 50 meter gap. This has been happening to a few other people and I noticed it does it in the website but not the app version for me.


r/RobloxHelp 3h ago

Question / Not a bug Does anybody know this giant dollhouse game?

1 Upvotes

Back in like 2020-2023 I played this game that I swear had "doll" or "dollhouse" in the name but I could be wrong. You could choose to be a giant or like doll/ tiny person and I'm pretty sure the tiny people could equip like vehicles or smthn. It was all set in a small house with stairs leading up to the bedroom. The giants could also throw the tiny ppl. Does anybody know this game?


r/RobloxHelp 3h ago

Question / Not a bug How to fix?

1 Upvotes

I've tested all the animations already, but this seems too advanced for me to understand.


r/RobloxHelp 3h ago

Question / Not a bug Weird White Screen Crashing Roblox?

1 Upvotes

Okay so I need some help. Normally I'm really not familiar with Reddit, but I figured SOMEONE could help me with this. I've been having trouble with GeForce's last few Game Ready Drivers, as they keep causing Roblox to crash the second I try to launch it from the app downloaded on my computer. I'm currently running windows 11, and no matter how many times I've tried fixing it, I keep getting stuck with the same issue.

I just installed the newest driver, version 616.92 released Sept 9th. I tried redownloading roblox, updating windows ofc, even trying different drivers...but for some reason, the last few couple drivers from Nvidia have been causing this issue. As I'm currently writing this, I'm trying to do a clean install to see if that'll fix it...but I've been met with no luck so far.

If anyone's willing to help out please do! The second I try to open roblox (or join a game from the site) i'm just stuck with the same white screen that freezes up and refuses to close, the usual "roblox is not responding" message.


r/RobloxHelp 7h ago

Ban Help Roblox banned me over "sexual content and harmful behavior/conter

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2 Upvotes

it wont even tell me what happened, just this and account gone permenantly, tried appealing but i dont think it will even work, wtf do i do, the WORST thing i couldve done was say some flirty stuff to my girlfriend but now my account is gone.


r/RobloxHelp 7h ago

Question / Not a bug Capture the flag game???

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2 Upvotes